TicketPlan Reviews 2,942

This scammy company will do everything they can to prevent you from going through all of their loops of bureaucracy

Excellent and prompt service

Process took a while.

Trains to an event were cancelled en route due to a fatality on the track. Fortunately for my claim I gathered the required evidence to support this on the day whilst on my journey home, so I was able to provide the details when making my claim. My request for ticket refund was dealt with expeditiously and monies received promptly.

Everything was very good, they answered very quickly and nice & I also got back the money quite fast :)

Quick refund and fairly easy to upload documents.

Awful. They won’t pay out if needed. Hide behind Ts and Cs you need a death certificate to claim money back..
Bet even then you won’t get money.
DO NOT USE
ITS A SCAM AN THEY WONT SUPPORT OR HELP YOU

Wildly unnecessarily strict refund policies. My hotel room was burglarized, and because I needed to deal with the police, I was unable to use my tickets. After supplying all relevant information, I was told my claim was denied because “the policy only applies to residences being burglarized, and a hotel room does not count as a residence.” This is the type of thing terrible American companies do- I expected way better from a European company.

Very quick and efficient service

Excellent customer service submitted my claim and refund processed really promptly. First time I’ve ever had to claim with a ticket protection and really impressed with Ticket Plan.

For five years I have booked a theatre trip for four persons every month using ticket plan everytime! ( £468 total spend on this farce)
My first claim and utterly useless.
Common sense and compassion clearly not a core value for their customer care.
Each case should be graciously decided upon information given instead of a one box auto reply
Utter waste of money. Would never purchase this plan again.
Apalling customer service.
I have escalated my complaint although am ready for another auto reply instead of a resolution.
AVOID!

They are very kind and did multiple fast works, settled things in such a short time, I do appreciate you all from my bottom, Thank you,

Bought tickets with insurance unfortunately due to illness couldn’t attend. Took 3 months and £40 to get insurance letter stamped by GP but once system understood, refund for tickets paid out . Minus £40 to GP

When I had a query I spoke to Customer Services who were very helpful. They explained what they needed, once I sent the required information the claim was dealt with very quickly.

fast, honest and efficient

Nice and easy to upload supporting documents and I was kept informed throughout. Processed quickly would never be without ticket insurance.

Excellent communication. Easy to upload information and dealt within a week of my claim.

Claim made and settled very quickly. Very happy.