Ticketmaster Australia Reviews 

11,346
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 2,025 reviews, reviewers had a great experience with this company. Customers frequently praise the captivating shows and performances, highlighting remarkable vocals and stunning costumes. Many commend the helpful and friendly staff for excellent service. The ticketing process is often described as easy and efficient, with digital options and clear seat selection ensuring a smooth user experience. However, some customers noted ticketing system issues, including difficulties with online purchasing, transfers, or scanner compatibility. Some were dissatisfied with staff interactions, reporting rudeness or poor communication about event delays. A few also found venue access challenging due to traffic, overcrowding, or uncomfortable seating.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience, with many finding the ticketing and... See more

Location

Clients share ambiguous opinions on location, with some reviewers praising specific venues like the Melbourne... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the helpfulness and... See more

Service

Customers had ambiguous experiences with service, with some reviewers expressing significant disappointment... See more

Product

Users describe ambiguous interactions with the product, with many reviewers expressing high satisfaction,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ticketing system needs improvement. Despite putting the electronic ticket in my phone wallet, It would not scan and I had to go to the ticket office for paper tickets. Apparently, this is a fairl... See more

Rated 3 out of 5 stars

Accessible phone is never answered, waiting over an hour on hold just to hang up. Requests not answered with phone call only an email which isn't helpful when trying to book tickets. If comp... See more

Rated 3 out of 5 stars

Have not been on level 2 for a long time. access to areas difficult and food areas far and few for average footy goer . North Melbourne ground announcer very annoying and loud. Cut the level down, can... See more

Rated 5 out of 5 stars

I've seen the boys before at Hamer Hall (I don't know the date) BUT I couldn't miss seeing them again. It was fantastic. Your staff are always most helpful. I'm disabled & need some help getting to m... See more


Company details

  1. Events & Entertainment

Information provided by various external sources

Ticketmaster is the largest global event ticketing company.


Contact info

3.9

Great

TrustScore 4 out of 5

11K reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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3.9

All reviews

(11,346)

1,991 reviews in the last 12 months

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Rated 2 out of 5 stars

The show was very low quality

The show was very low quality.
Usually this standard off the show is going free in the club.
I was seated on Mezzanine. A lot of people left after the interval and during th second part. Some rows was completely empty. I am not sure how it was in the stall.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing show

Amazing show. Have been 3 times and my daughter 5 times. Cast from Micheals to the dances to the back stage are spectacular. Awesome experience and a must see show.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

The only way to go.

Booking was very easy. Keeping tickets safe and easy to access also a breeze. This made our trip to Sydney to see The Lion King far less stressful than it might have been. We had a wonderful experience.

1 July 2026
Unprompted review
Rated 2 out of 5 stars

Very disappointing customer service…

Very disappointing customer service from Ticketmaster.

I purchased a Deluxe Package for Anastasia in Sydney and booked flights and accommodation from Brisbane. Ticketmaster cancelled the Thursday performance, forcing me to change my plans and attend on Friday instead.

Then, just days before the show, Ticketmaster emailed me instructions for collecting my Deluxe Package inclusions (program, chocolates, champagne, etc.). When I arrived, I was told those inclusions only applied to the cancelled performance.

The email was sent well after the cancellation, yet there was no apology, no acknowledgment of their mistake, and no offer of any goodwill gesture. Poor communication and even poorer customer service.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Easily booked our tickets

Easily booked our tickets. Tickets available quickly. On the day of performance I was sent a reminder & a link for them so they could be easily be scanned.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Regularly reminders sent out options to sell if couldnt make it. Easy to book Melbourne Recital centre great venue for smaller audiences. Colin Hay great singer and story teller

29 June 2026
Unprompted review
Rated 4 out of 5 stars

Very enjoyable show

Very enjoyable show! A little confusing though, when some actors played several parts……
Ie ‘Darcy’was also ‘Tilley’ - they were very clever to play 2 or 3 different roles! Quite amazing!!!!
I don’t think the swearing was necessary to get laughs though! I doubt bad language was tolerated in that era?

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy booking process

Easy booking process. I like being able to see the seating view before purchase. Being able to add the ticket to your wallet makes it very easy on the day. Follow up emails are just enough.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Request to Exchange/Refund a ticket

I am extremely grateful to Michael from the Box Office at the Athenaeum for all his assistance and shall be re-booking the show this afternoon for a another date as I really wanted to see this show. Thank you so much.

30 June 2026
Unprompted review

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