Ticketgum 

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Rated 1 out of 5 stars

I bought my family a few tickets to a Tottenham vs Brighton game in London back in April of 2023. When we arrived to the match, After going into the shop! The reception told us our tickets were alread... See more

Rated 1 out of 5 stars

It would be zero stars if you didn’t have to give a minimum. Notified 1 day before the match that the tickets we purchased months before would not be available. Bit late in the day when the match is i... See more

Rated 1 out of 5 stars

My son bought two ticket for Arsenal Everton game this Saturday back in December and has just received an email saying that these tickets can't be fullfilled for some reason. No refund offered just a... See more

Rated 5 out of 5 stars

I am Norwegian, and I was so sceptic and worried due to different bad reviews of Ticketgum. But my experience has been good! Tickets for premier league, Tottenham hotspur stadium. Tottenham vs. West H... See more

Company details

  1. Event Ticket Seller
  2. also in
  3. Soccer Store

Written by the company

Our company was established by professionals in the field, who understand the need of people all over the world to experience the amazing ambiance of sports events from the front rows, to sit in the stadium with thousands of fans and feel the game's electrifying atmosphere. An experience that everyone, be it a sports fan or not, will remember and cherish for years to come. We also understand the need of our customers to feel safe and secure when buying the tickets, therefore, we have developed an innovative and unique system that offers each client a personal service by one of our customer service staff members, from the moment of purchase to the day of the match. The interactive interface of our website allows easy and efficient accessibility to all necessary information. We are committed to provide tickets to the most desirable events, at the best prices, together with an enjoyable buying experience and courteous service.


Contact info

Breach of guidelines

All reviews

(1,502)

82 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Second time using ticketgum and as…

Second time using ticketgum and as before, amazing service and we had the best seats at the man city v West ham game. Recieved the tickets 2 days before match Customer friendly website and easy to reach customer care . 100% recommended

19 May 2024
Unprompted review
Rated 5 out of 5 stars

Great service

Got the tickets in a timely manner and the process at the venue was easy, the company was always in contact with me offering support if needed.

19 May 2024
Unprompted review
Rated 1 out of 5 stars

A complete scam

A complete scam. Paid hundreds of pounds for two of the best seats to see Tottenham Man C, and they gave me two seats high up, and in different rows! They told me that hidden in their small print it's stated that seats may not be together. This company should be shut down.

14 May 2024
Unprompted review
Rated 4 out of 5 stars

Watched a great match! Thanks

1) the site is definitely legitimate as I was a bit a skeptical at first, but turned out with great seats,
2) the customer service help on what’s app was extremely quick and instructions were clear,
3) I would recommend to anyone who is not able to get a ticket for a big game but would like to go at the last minute.

The only concern I had was the price - I was obviously willing and ready to pay more than a normal ticket price, but felt it was still a bit steep.

But overall, it was a great experience.

28 April 2024
Unprompted review
Rated 5 out of 5 stars

Arsenal vs Chelsea - pitch side at the half way line

Ordered 4 tickets for Arsenal vs Chelsea. Got super tickets right on the half way line.

First time using TicketGum so was nervous the tickets wouldn't arrive, or we would have issues getting in or that someone would be in our seats. In the event, it all worked perfectly. No issues at all.

I would have preferred to have the tickets more than 5 hours before the match or to be told a more exact time when I would get them.

However, all worked out well. Seats were super. Will use them again.

23 April 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY - they say that they GUARANTEE seats to be together yet on match day they told me they had problems with their supplier and our seats were NOT together, even though they claim they GUARANTEE this.
When I provided feedback on Trust Pilot before they had the nerve to come back to me with the following which is NOT GUARANTEED so don't quote that it is and DONT CHARGE FOR GUARANTEED TICKETS, I'm still waiting for a refund which they offered on the day but I had already travelled to Liverpool the night before (300 miles away):

"We always strive to do everything in our power to ensure that our customers are satisfied with our service.
However, in this instance, we were unfortunately unable to source the tickets together due to unforeseen issues with our suppliers"

31 March 2024
Unprompted review
Ticketgum logo

Reply from Ticketgum

Hi Heather,
As we replied to your previous review, we are sorry to hear about the issue you experienced with your recent order and we apologize for any inconvenience caused.

It is important to clarify that before sending you the tickets, we offered you the option to cancel the order and receive a FULL REFUND.
Ultimately, you decided to stay with the order and seat apart thus rejecting the refund option.

We always strive to do everything in our power to ensure that our customers are satisfied with our service.
However, in this instance, we were unfortunately unable to source the tickets together due to unforeseen issues with our suppliers.

If there is anything else we can assist you with, please do not hesitate to reach out to us.

Best regards,
Ticketgum

Rated 5 out of 5 stars

Arsenal V Chelsea

Great seats , good service.
No issues.
I have used Seatsbay many times and would recommended them.

23 April 2024
Unprompted review
Rated 4 out of 5 stars

This is the first time I bought ticket…

This is the first time I bought ticket from TICKETGUM for the ARS/CHE game. We came from Asia.
We got the seats we chose and it was wonderful and TICKETGUM is real !!!

However, it created alot of anxiety for it tickets delivery and we didn’t receive the tickets until hours before kick-off. At time of purchase, we were given specific seating details and why the delivery cannot be any earlier ?
Also read some negative reviews has further fueled our anxiety.

I hope TICKETGUM can improve on the delivery timing and I will be back for sure.

23 April 2024
Unprompted review
Rated 3 out of 5 stars

Great customer service but lacking transparency

I must say that the overall process was quite challenging and caused me unnecessary stress.

Firstly, the lack of transparency in the ticketing process was disconcerting. After making the payment, I expected to receive immediate information about my seat locations. However, I only received this information upon receiving the physical tickets. To my dismay, I was assigned the least desirable seats in my chosen category, located at the far end of the category with obstructed views due to the roof protrusion.

Furthermore, I was promised electronic tickets but instead received physical membership cards, which I found to be a security risk. Additionally, despite paying for seats together, my companions and I were seated three seats apart. Fortunately, the other attendees were understanding and we managed to exchange seats.

Despite these challenges, I must commend their customer service team for their exceptional support throughout the process. Their professionalism and willingness to assist made a significant difference in my overall experience. It is solely due to their efforts that I am considering using their services again in the future.

21 April 2024
Unprompted review
Rated 1 out of 5 stars

Do Not Use This Company They Will Let…

Do Not Use This Company They Will Let You Down. Despite paying £700 for two tickets to the FA Cup Semi Final and the money leaving my account. The tickets never arrived even though I was in touch with them the day before an assured there was no problems. Not sure if this a scam company or not but will see if I get my money returned. I will post daily so that anyone thinking of using these clowns is aware of the risks.

21 April 2024
Unprompted review

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