Quick response and very helpful but . confusing ticket purchase and transfer process for Sun and bass
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I used Ticket Fairy for the first time to purchase tickets for the Budapest Major CS2 2025, and overall I had a very positive experience. The registration process was quick and straightforward, a... See more
Assisted resales should be a thing. If I let you guys know (well in advance) that I can’t make the show after I have already bought a ticket, why not help me get SOME of that money back? I felt taken... See more
I had an issue with purchasing the wrong tickets and contacted support for help. The team responded quickly, clearly explained the steps I needed to take, and guided me through the process in a v... See more
Company details
Written by the company
The Ticket Fairy connects engaged fans with engaging live experiences, and rewards them for sharing those experiences with their friends. With low booking fees, a secure internal resale system to eliminate secondary market fraud, a world first, patent-pending rewards system, and a streamlined, frictionless checkout process, we serve thousands of customers around the world each week across the United States, United Kingdom, Australia, New Zealand, India and mainland Europe. The Ticket Fairy is a full-stack marketing and analytics solution that helps events companies to increase revenue through greater reach, more data and lowered operational costs. Running events is a huge risk. Costs can be ...
Contact info
1800 Vine Street, 90028, Los Angeles, United States
- support@ticketfairy.com
- www.ticketfairy.com
3.4
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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People also looked at
$950 lost due to this ticket operator…
$950 lost due to this ticket operator collecting the funds and passing all proceeds to the promoter before the said event. All funds collected for such events should by law have to hold in Trust account until the show has been held, then released to the promoter. Ticketek do just that and have just announced that all customers who purchased for the NP concert will receive a full refund. I will never purchase again using Ticket Fairy. Do not recommend!
25 March 2025
Unprompted review
No protection for customers
No protection for customers when festival went under, will never purchase through ticketfairy again. Will not recommend to anybody
11 November 2024
Unprompted review
$450 out of pocket through these guys
$450 out of pocket through these guys. I know the juicy festival went into liquidation however they should not promote if they cannot guarantee the vendor. So many emails the date would be changed, total BS, they must have known and led everyone along. Not willing to take accountability at all. I will never purchase through TF again.
25 March 2025
Unprompted review
Do not use this two bit wannabe ticket…
Do not use this two bit wannabe ticket provider. Like everyone else, if the event (such as we found out with Timeless Summer) is canned, you will lose your coinage like I have along with many others. I believe these clowns were in on the scam and were only taking a cut themselves. Theres even more security when you use Viagogo and thats saying something. AVOID like the plague.. You will lose every cent you place with these scam artists should you buy through them.
25 March 2025
Unprompted review
Couldn’t offer me a refund for juicy fest
Couldn’t offer me a refund for juicy fest! Would not even answer my emails!!
1 March 2025
Unprompted review
Timeless Summer Tours- bad service
Bought tickets through them for the Timeless Summer tours- they are taking no blame for the ticket fiasko .
3 July 2024
Unprompted review
Appalling
Appalling, if you make a payment to this company, assume it is a donation as it is unlikely you will ever get a ticket to an event that proceeds and you will have a zero chance of a refund. Say goodbye to you money. Name change to Ticket Goblin required.
19 March 2025
Unprompted review
Do not buy tickets from them they will…refund
Do not buy tickets from them they will not refund money shame shame on them
25 February 2025
Unprompted review
Caveat Emptor
WARNING... Please don't buy anything through Ticket Fairy. You wont get your money back if something goes wrong.
Another victom of the Endless Summer Tour.
26 January 2025
Unprompted review
Will book again with ticket fairy
I have booked with these guys in the past no problem at all and will book again just an unfair time they are having with the juicy feast liquidation .really not ticket fairys fault
12 July 2024
Unprompted review
Beware of this company
WARNING... Please don't buy anything through Ticket Fairy. You wont get your money back if something goes wrong.
Another victom of the Endless Summer Tour.
20 February 2025
Unprompted review
Scammed NZ ticket holders over million…
Scammed NZ ticket holders over million of dollars. Shame on you TicketFairy
20 December 2024
Unprompted review
Do not trust this company with your money
Do not trust this company with your hard earned money. Should hold ticket money in a trust fund but failed to do so leading to thousands of customers losing out on refunds for cancelled events
19 January 2025
Unprompted review
Paid Ticket Fairy over $450 for tickets…
BE WARNED TICKEY FAIRY ARE NOW TRYING TO ERASE ALL BAD REVIEWS AND FLAG THEM FOR DEFAMATION DO NOT USE THIS COMPANY EVER, SEE MY FLAGGED REVIEW BELOW...Paid Ticket Fairy over $450 for tickets to Timeless Summer Concert. Money was released to the promoter and then went bust. Money should been held in trust , Tickey Fiary has washed their hands of the situation and no provision for refunds. Learnt the hard way to no longer support local events . Will never every use or suggest Ticket Fairy again .
19 March 2025
Unprompted review
Thought my money was safe and would be…
Thought my money was safe and would be refunded if the event didn't go ahead as it would be held in trust and not released to the event organizers in advance. But it wasn't. They cancelled the event (Timeless Summer Tour) and no refund was issued. It was handed over to the organizers and now it will probably be spent on expensive voluntary liquidation fees and never returned. it puts me off ever buying tickets again
18 January 2025
Unprompted review
Lucky to get one star
14 February 2025
Unprompted review
I will NEVER EVER AGAIN buy any concert…
I will NEVER EVER AGAIN buy any concert tickets associated with ticket fairy. After purchasing my tickets then the concert being canceled ticket fairy held no responsibility for it yet they were quick to take the money. Next time a concert pops up if ticketfairy is apart of it I won't be purchasing simple.
11 January 2025
Unprompted review
Scam!
Scam!
How can you not hold ticket money in a trust account when you knew you were up s**t creek without a paddle? Scam
26 January 2025
Unprompted review
Still trying to get my refund back like…
Still trying to get my refund back like many others that booked tickets for Timeless Summer Tour
4 March 2025
Unprompted review
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