Thrillophilia uses tricks in ticket price promises, e.g. for USS Midway, it was stated $23.80 any-day, but they changed $36.40 for Tuesday (weekend price), $12.60 up. They also rejected correct this m... See more
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Do not use this company!! They took out 2 payments for tickets to Madrid Palace. Issued no tickets, hence being refused entry on the day…. Even though I’d payed twice! Messaged the company by email... See more
Company replied
Thrillophilia has honestly been one of my best travel experiences. This was my 4th trip with them, this time to Vietnam, and once again, everything was so beautifully planned—from airport pick-u... See more
Round two with Thrillophilia was an absolute blast! Huge shoutout to the entire team for nailing the execution yet again. From start to finish, everything was seamless. These guys have officially beco... See more
Company replied
Company details
Written by the company
Thrillophilia is the world’s leading tour package company, trusted by over 3 million travelers. Recognized as the #1 tour operator for personalized holidays, we offer 5,000+ expertly crafted itineraries across 100+ countries. From romantic escapes and family getaways to offbeat retreats, every trip is built for seamless travel, meaningful moments, and lasting memories. Our platform combines verified local partnerships, transparent pricing, and real-time support to deliver consistently high-quality experiences. Powered by intelligent planning tools and backed by a passionate travel team, Thrillophilia ensures that every journey feels effortless, personal, and unforgettable.
Contact info
Breach of guidelines
Very poor service
I tried to get a ticket for the Royal Palace in Madrid. They took my money and then 15 minutes later told me they couldn't get a ticket for me. Why were they selling it then? In the rejection message they say the refund will take up to 2 working days, but I only got it after a full week. They were telling me they've paid the refund and nothing came into my account. The refund only happened after I posted a negative review, even though they did send me a photo purportedly showing the payment was initiated before this. Very poor service and a non-zero possibility it's a scam.
19 May 2026
Unprompted review
Reply from Thrillophilia
Dear Sebastian,
We’re truly sorry to hear about your experience regarding the Royal Palace Madrid ticket booking and the inconvenience caused due to the cancellation and refund concerns.
We understand how frustrating it must have been to make a booking, receive a cancellation shortly afterward, and then face uncertainty regarding the refund status. This is certainly not the experience we aim to provide to our travellers.
At times, ticket availability with attraction partners can change dynamically in real time, which may occasionally result in bookings being unavailable despite an initial request being placed. However, we sincerely regret the inconvenience and disappointment this caused during your travel planning.
We also understand your concern regarding the refund status, and your feedback has been noted seriously for review with the concerned team to ensure better communication and resolution support.
To assist you further and review the matter in detail, Mr. Himanshu has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to assist you further.
Warm Regards,
Team Thrillophilia
Booked a 7-day deluxe Sikkim trip for…
Booked a 7-day deluxe Sikkim trip for my daughter through Thrillophilia and it turned out to be one of the worst travel experiences we’ve had.
The sales executive, Dia, was extremely aggressive before payment — constantly following up and even messaging at 12:00 am just to push for payment. The moment the payment was made, the entire attitude and support structure disappeared.
We did not receive the complete itinerary until after my daughter had already boarded her flight. Her details in the documents were incorrect, which could have caused serious issues for inner-line permits and travel clearances. There was absolutely no proper coordination from the company. Instead of having a tour manager or coordinator, the local driver would randomly inform one person in the group and expect them to communicate with everyone else.
The hotels selected were completely sub-standard and nowhere close to what was promised as a “deluxe” experience. One hotel was so bad that the entire group collectively refused to check in. The overall approach felt extremely cheap and careless, despite charging premium rates.
The driver was uncooperative, intentionally delayed departures, and did not even complete the itinerary that was promised. There was clearly no local support system or accountable team available during the trip. Customer support was practically inaccessible once the trip started.
The entire experience felt misleading from the sales stage to execution. I would strongly advise travellers to think twice before booking with them if you expect professionalism, transparency, or basic commitment to customer experience.
12 May 2026
Unprompted review
Reply from Thrillophilia
Dear Meher,
We’re truly sorry to hear about your daughter’s disappointing experience during the Sikkim trip and regret the inconvenience caused throughout the journey.
We understand how concerning and frustrating it must have been to face delays in receiving the itinerary, incorrect traveller details in the documents, lack of proper coordination, and accommodations that did not meet the promised standards. We also sincerely apologize for the discomfort caused due to the driver experience and the incomplete execution of the itinerary.
The concerns you’ve highlighted regarding communication after payment, hotel quality, on-ground coordination, and customer support are certainly not the standards we aim to deliver to our travellers. Your feedback has been noted seriously and will be reviewed internally with the concerned teams and partners for corrective action and service improvements.
To address your concerns further and review the matter in detail, Mr. Himanshu has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to assist you further.
Thank you for taking the time to share your feedback with us.
Warm Regards,
Team Thrillophilia
Very good platform of uae visiting places tickets
Good experience in Thrillophilia my last visit spot was Dubai frame under 30 minutes tickets received good customer care response & my next visit spot was Dubai safari in next Saturday price also cheap in any online platforms 👍👌
13 May 2026
Unprompted review
Reply from Thrillophilia
Dear Rama,
Thank you for your wonderful feedback! We’re glad to hear that you had a smooth booking experience with Thrillophilia for Dubai Frame and that the tickets were delivered quickly with good customer support.
It’s also great to know that you found the Dubai Safari booking affordable and value for money compared to other platforms. Making travel experiences convenient, budget-friendly, and hassle-free is exactly what we aim for!
Thank you for choosing Thrillophilia. We hope you have an amazing time at Dubai Safari and look forward to helping you plan many more exciting experiences in the future!
Warm regards,
Team Thrillophilia
Great experience 3rd party booking
Was a bit weary booking tickets from a 3rd party website for something we've never done before. But these guys were great and sent the tickets straight away no problems. Easy to book and cheaper than most places online. Also had guidance from what's app when we had to change dates. All round good experience and would recommend.
11 May 2026
Unprompted review
Reply from Thrillophilia
Dear Ashley Hall,
Thank you for your wonderful feedback! We’re so glad to hear that your experience booking Colosseum tickets for Rome through Thrillophilia was smooth, reliable, and value for money.
We understand that trying a new platform in a new destination can feel uncertain, so it’s especially rewarding to know that our support, easy booking process, and WhatsApp assistance helped make everything hassle-free for you.
Thank you for placing your trust in Thrillophilia. We truly appreciate your recommendation and look forward to helping you plan many more amazing travel experiences in the future!
Warm regards,
Team Thrillophilia
As a solo traveller i would recomend to…
As a solo traveller i would recomend to book river rafting from thrillophillia,the price was very affordable and cheap from others with a great experience and I would love to book again.
26 April 2026
Unprompted review
Reply from Thrillophilia
Dear Subham,
Thank you for your wonderful feedback! We’re so happy to hear that you had a great river rafting experience with Thrillophilia and found it affordable and value for money as a solo traveler.
It’s great to know that the booking process and overall experience met your expectations. Your recommendation truly means a lot to us!
Thank you for choosing Thrillophilia. We’d love to help you plan many more exciting adventures in the future!
Warm regards,
Team Thrillophilia
We booked our flights to Singapore and…
OWe booked our flights to Singapore and disney cruise with them. They sent us a confirmation message for the same. We asked them to send us the flight tickets. They said we will send it maam. But after continuous reminder they did not send the tickets to us. After 5 days they are calling and saying that your flight tickets could not be booked. Now they are providing us flights which is taking around 11 to 12 hours. We are not comfortable with the flight timings and the duration. Now when we are asking to refund our money back for cruise n flight both they are saying that they will not refund any amount of cruise booking they will only return amount for flight tickets. Now when we do not have flight options what will we do of cruise bookings. I trusted this site. But they are not worthy of trust. Please everyone its a request from everyone before booking cruise or further plans ask them for flight tickets at first. They are not compensating anything to us for their mistake. We have booked according to our budget and we cannot spend more on flights. Theh have deceived us totally. Dont rely on their sugar coated talks. We got our things booked from Manan ph no. 9257058010. When its regarding bookings he talks sweetly to you. But when you are stuck and you say anything to him he will say maam i was doing it for you. Support team will talk to you and all.
14 May 2026
Unprompted review
Reply from Thrillophilia
Dear Parul,
We’re truly sorry to hear about your experience and understand your concern regarding the delay in receiving your flight tickets and cruise vouchers after making the payment.
We understand how stressful and frustrating this situation must be, especially after paying a significant amount and not receiving timely booking documents or clear communication from the support team. The delays in responses and lack of proactive updates are certainly not the experience we aim to provide to our travellers.
Please be assured that your concerns regarding ticket issuance, booking visibility, and support responsiveness have been noted seriously and will be reviewed with the concerned teams on priority.
To address your concerns and assist you further, Mr. Himanshu has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your booking details and provide the necessary assistance.
Thank you for bringing this matter to our attention.
Warm Regards,
Team Thrillophilia
Great experience travelling to Ladakh
I have great experience travelling to ladakh with thrillophilia.
1 May 2026
Unprompted review
Reply from Thrillophilia
Dear Ajay,
Thank you for your kind feedback! We’re delighted to hear that you had a great experience traveling to Ladakh with Thrillophilia.
Ladakh is truly a magical destination, and we’re glad we could be a part of making your journey memorable and enjoyable.
Thank you for choosing Thrillophilia. We look forward to planning many more amazing adventures for you in the future!
Warm regards,
Team Thrillophilia
The worst experience ever ..
The worst experience ever ... My europe trip is just 9 days away.. i have made a complete payment 1 and half months before.. my flights worth 2 lakh are booked , visa approved 1 month before only, till now I have not received the complete itinerary from thrillophilia with train details.. i have been following up everyday.. internal team is the worst... They do not respond most of the times
Kindly request everyone,never book from this platform
13 May 2026
Unprompted review
Reply from Thrillophilia
Dear Smriti,
We’re truly sorry to hear about your experience and understand how stressful and concerning this must be for you, especially with your trip approaching soon. This is certainly not the experience we aim to provide.
We regret the inconvenience caused due to delays in sharing your itinerary details and the lack of timely communication from the team. We understand how important complete travel information is, particularly after your flights and visa arrangements are already in place.
We would like to address this on priority and ensure the matter is reviewed immediately. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will connect with you to assist further.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
My experience with Thrillophilia
My experience with Thrillophilia has been deeply disappointing. The team consistently set unrealistic expectations, promising 30-to-60-minute turnarounds that they missed by days. Despite a detailed brief, the plans they eventually provided ignored our requested locations. Even when I narrowed the scope to only the services they could fulfill, the promised estimate never arrived. This was further complicated by a total lack of internal coordination, forcing me to mediate between competing desks who seemed more focused on their own incentives than my booking. These delays have caused direct financial loss due to surging flight and hotel prices, making the entire process an exhausting waste of energy. I will not be using their services again, nor will I recommend them to others.
4 May 2026
Unprompted review
Reply from Thrillophilia
Dear Keerthi,
We’re truly sorry to hear about your experience and understand how frustrating and exhausting this must have been for you. This is certainly not the experience we aim to provide.
We regret the concerns you’ve raised regarding delays, unmet timelines, and lack of coordination. We also understand how important it is for plans to align with your requirements and timelines, and we’re sorry if this was not delivered as expected.
We would like to review your case in detail and understand what went wrong. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you appropriately.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
An absolute Spiti experience
We had an absolutely seamless experience from start to finish. Our trip coordinator was incredibly friendly and helpful, taking care of every little detail. The driver was a true professional, he navigated even the world's most dangerous roads with such skill that they didn't look dangerous at all. Such a gem! Our food and stays were excellent; we particularly appreciated the thoughtful additions like bed heaters and the chance to savor authentic local food. Best of all, the itinerary went exactly as planned. We highly recommend this team for an unforgettable trip.
5 April 2026
Reply from Thrillophilia
Dear Goutham,
Thank you for sharing such a wonderful and detailed review! We’re absolutely delighted to hear that your experience was seamless from start to finish.
It’s great to know that your trip coordinator and driver made such a positive impact with their support and professionalism—going the extra mile to ensure your comfort and safety. We’re also glad you enjoyed the stays, thoughtful amenities, and authentic local food experiences.
Hearing that everything went exactly as planned and that you’d highly recommend us truly means a lot!
Thank you for choosing Thrillophilia—we look forward to creating many more unforgettable journeys for you in the future.
Warm regards,
Team Thrillophilia
The worst possible company to book your adventure
Where do I even start . I made the biggest mistake of my life by choosing thrillophilia to do the biggest hike in my bucket list . The only thing they did on time was to take payments on time . Other than that , they never communicate with you . They never pick up your call even if you call them 5-6 times a day . For Everest base camp high altitude trek they sent me the dates and itinerary but nothing else . I was due to fly from UK to kathmandu and I got the local guide contact 4 days before the trek after calling them a thousand times . Their staff has no interest in sorting your problems , I don’t even think they have any idea about basic travelling .
In the end I got to Nepal and joined the trek . But the itinerary thrillophelia given me was nothing like the itinerary of local guides . There were 3 of us from this company and all three got 3 different itineraries. Two of them had to rebook their flights because of the mess up . They promised me 14 days trek and I got 12 .
Then there are the healthy and safety concerns . From Ramchep to EBC which is almost 5300 metres altitude gain was done in 7 days . Most of us got Acute mountain sickness because of this . There was another day we had to trek for 7 hours between breakfast and lunch because the local guides wanted us to have food in their preferred place . At no point during the trek Thrillophelia had the time to pick any of the clients phone when there were concerns . Like I said in the beginning, once they have your money they stop every bit of communication and leave you on your with the mercy of local company who made so many questionable decisions during the trek . I am leaving this review so people should know what this company is and how they do business. I have travelled to 40+ countries and used hundreds of guides and travel companies and this guys are the worst of all .
18 April 2026
Unprompted review
Reply from Thrillophilia
Dear Joji Joseph,
We’re truly sorry to hear about your experience and regret the distress caused during your Everest Base Camp trek. We understand how important this journey must have been for you, and it is deeply concerning to learn about the gaps in communication, itinerary discrepancies, and the challenges you faced during such a demanding trip.
The concerns you’ve raised regarding lack of timely coordination, inconsistent itineraries, and safety aspects are extremely serious and not in line with the standards we strive to deliver. This should have been managed with far greater care, especially for a high-altitude trek where proper planning and support are critical.
We sincerely apologize for the inconvenience and the lack of assistance when you needed it the most.
To address your concerns and ensure a proper resolution, Mr. Himanshu has now been assigned as your dedicated point of contact. Our team will connect with you or support@thrillophilia.com to review your case in detail and assist you further.
Thank you for sharing your feedback.
Warm Regards,
Team Thrillophilia
This was my first international trip…
This was my first international trip with thrillophilia and it was really great
We had one of the best times of our lives thanks to the team and their efforts .
3 April 2026
Unprompted review
Reply from Thrillophilia
Dear Ashish,
Thank you for your wonderful feedback! We’re truly honored to have been a part of your first international trip and are delighted to hear that it turned out to be such a great experience.
Knowing that you had one of the best times of your life means a lot to us—it’s exactly what we strive to create for our travelers!
Thank you for choosing Thrillophilia—we look forward to planning many more amazing journeys for you in the future.
Warm regards,
Team Thrillophilia
Avoid
Avoid - the title says one thing, they then sell you another and then refuse to refund you
26 April 2026
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re truly sorry to hear about your experience and understand how frustrating this must have been for you. This is certainly not the experience we aim to provide.
We regret the concern you’ve raised regarding discrepancies in the offering and the refund, and we take such feedback very seriously.
We would like to review your case in detail. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you appropriately.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
Overall trip was amazing
Overall trip was amazing. We enjoyed. Everything was on time, the stay was also good. I faced issue in getting vegetarian food in breakfast during the stay. Local staff was nice in Finland. Overall experience with our finland trip end to end went great.
16 April 2026
Reply from Thrillophilia
Dear Priya,
Thank you for sharing your detailed feedback! We’re delighted to hear that your Finland trip was amazing and that everything—from timely arrangements to your stay—went smoothly.
It’s also great to know that you had a pleasant experience with the local staff. At the same time, we understand the challenge you faced with vegetarian breakfast options, and we’ll definitely take this into account to improve meal arrangements for our travelers in the future.
Thank you for choosing Thrillophilia—we look forward to planning many more seamless and enjoyable trips for you!
Warm regards,
Team Thrillophilia
We had a very disappointing and…
We had a very disappointing and frustrating experience with Trifolia. Initially, they made many promises before closing the sale, but once the token amount was paid, their entire approach changed.
Communication is extremely poor—there is no coordination between departments, and customers are forced to repeatedly explain the same issues to different teams. It feels like there is no proper system or accountability in place.
The sales team is very responsive and approachable only until the payment is made. After that, there is a complete lack of follow-up, support, or responsibility. It gives the impression that once the sale is closed, customer satisfaction is no longer their concern.
Overall, the company appears highly unprofessional and more focused on making money than delivering quality service.
I would strongly advise others to think twice before choosing Trifolia. If you value your time, money, and peace of mind, it’s better to explore more reliable options.
26 March 2026
Unprompted review
Reply from Thrillophilia
Dear Nagalakshmi,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this must have been for you. This is certainly not the experience we aim to provide.
We regret the concerns you’ve raised regarding communication gaps, coordination, and post-booking support. Please be assured that customer satisfaction remains a priority for us, and we’re sorry if this was not reflected in your experience.
We would like to review your case in detail and understand what went wrong. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you appropriately.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
I had the worst experience with…
I had the worst experience with Thrillophilia during my Turkey trip and would strongly advise others not to choose this organization.
There was a complete lack of communication regarding flight updates. We were never informed about any rescheduling or cancellations, which caused unnecessary stress. Initially, they assured us that they would assist with booking flight tickets, but later backed out. Once the fare increased to ₹1 lakh, they refused to book tickets from their end.
During the sales phase, Mr. Harsh (my SPOC) was extremely proactive—constantly calling and even available late at night. However, after the booking was completed, the support completely dropped. He started giving excuses, mentioning personal issues, stopped taking calls, and no alternate SPOC was assigned to assist us.
Additionally, the Turkey visa process was poorly handled. We were not given clear instructions, which made the process confusing and frustrating.
Overall, the service was highly unprofessional. Based on my experience, many of the positive reviews seem scripted and do not reflect the actual service quality.
I have much more to share, but I am running short of time.
22 April 2026
Unprompted review
Reply from Thrillophilia
Dear Traveller,
We’re truly sorry to hear about your experience and understand how frustrating and stressful this must have been for you. This is certainly not the experience we aim to provide.
We regret the concerns you’ve raised regarding communication gaps, flight assistance, and the visa process. We also apologize for the lack of consistent support post-booking, as this is not the level of service we strive to deliver.
We would like to review your case in detail and address your concerns appropriately. Kindly share your booking ID or registered contact details with us at support@thrillophilia.com, and our team will look into the matter on priority and assist you further.
Thank you for bringing this to our attention.
Warm regards,
Team Thrillophilia
I had a very good experience with…
I had a very good experience with Thrillophilia on my recent trip to Vietnam , it was well planned, all the hotels selected were good and I had a good experience with my family.Thanks to Thrillophila for making it a memorable experience for us.
20 April 2026
Thrillophillia - a mixed bag
Thrillophillia is a large marketplace for other tour operators. Great website and easy to build a packaged agenda. The challenge of this model is when things inevitably don't go to plan (especially multi day trips), the communication between Thrillophillia, their tour operators and the venue is clunky and can cause confusion - in our case, inclusions and exclusions were not clear on the itinerary.
19 April 2026
Unprompted review
Reply from Thrillophilia
Dear Miles,
Thank you for sharing your feedback. We’re glad to know you found the platform easy to use and helpful for planning your itinerary.
At the same time, we sincerely regret the confusion you experienced regarding inclusions and exclusions during your trip. We understand how important clear communication and coordination are, especially for multi-day itineraries, and this is not the experience we aim to provide.
Your feedback has been noted and will be reviewed with the concerned teams to improve clarity and coordination with our partners.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case and assist you further.
Thank you for bringing this to our attention.
Regards,
Team Thrillophilia
Worst service experience
Worst service experience
We have booked a travel with Thrilophilia for Europe, just after 3 days I met with an accident and got leg injury, due to this my travel got cancel as I am not able to walk properly, we reached out to their team and mentioned about this incident and requested for cancelation, we have also sent an email stating the same,
Since then noone is responding on our calls and only one email response stating that we will check and revert, despite sending 5/6 reminder team is least bother to reply
We have paid 2,64,345/-
Booking has been taken by Shubham Shukla and he is not responding on our calls and emails.
As a last resort we will launvh a police complaint if we do not received any response or confirmation within 48 hours from now.
Regards
Prasad
9819131582
7 April 2026
Unprompted review
Reply from Thrillophilia
Dear Prasad,
We’re truly sorry to hear about your situation and sincerely wish you a speedy recovery. We understand how distressing this must be for you, especially given the circumstances and the urgency of your request.
We regret the inconvenience caused due to the lack of timely response and communication from our team. This is certainly not the level of service we aim to provide, and your concerns are being taken very seriously.
To address your concerns and ensure a proper resolution, Ms. Riddhi has now been assigned as your dedicated point of contact. Our team will connect with you via support@thrillophilia.com to review your case on priority and assist you with the next steps regarding your cancellation and refund.
Thank you for bringing this to our attention.
Warm Regards,
Team Thrillophilia
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