Banner for Thrifty - Buffalo Niagara International Airport
Visit website

Thrifty - Buffalo Niagara International Airport Reviews 

2
•
TrustScore 3 out of 5

2.9

Car Rental Agency
Write a reviewVisit website
Write a review

Location

Switch location

4200 Genesee St, 14225-1941 Buffalo, New York, US

•
(716) 632-4774

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store
  4. Car Leasing Service

Written by the company

Founded in 1958 in Tulsa, Oklahoma, Thrifty Car Rental has earned a reputation for affordable, dependable transportation. Now part of The Hertz Corporation and headquartered in Estero, Florida, Thrifty serves customers through hundreds of airport and neighborhood locations across North America and beyond. Thrifty specializes in value-focused rentals for vacations, business trips, and everyday travel. Customers can choose from a range of vehicles, including economy cars, SUVs, minivans, and premium models to fit any budget and need. Known for competitive pricing, convenient locations, and streamlined service, Thrifty helps travelers get on the road quickly and confidently. Bookings are easy with online reservations and mobile tools, and major credit and debit cards are accepted. The Blue Chip Rewards program offers faster service, exclusive deals, and added travel perks for members. Customer support is available via website, phone, and social channels. Ready to unlock bigger savings? Join the Hertz email list today to get exclusive offers, limited-time deals, and insider travel tips delivered straight to your inbox—sign up now and start maximizing every trip.

Contact info

  • 4200 Genesee St, 14225-1941, Buffalo, New York, United States

  • (716) 632-4774

Save On Your Next Adventure

Be the first to know about the latest and greatest news and promos.

2.9

Average

TrustScore 3 out of 5

2 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.9

All reviews

(2)

590 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Buffalo Airport DISASTER

October 3 Buffalo Airport, day before Bills NFL game. Arrived 11:50 for 12:00 pickup. Long queue (single line for Hertz, Dollar, Thrifty. 2 counter agents. ~30 folks awaiting a car after having shown ID to first agent. After 2 hours waiting and hearing the horror stories of folks near me, some who returned thus day because HDT overbooked Friday by 70 reservations. After 2.5 hrs waiting for my name to be called, I inquired at agent 2 whether I can expect a car today (another recent incoming flight now added ~25 folks to the queue for agent 1). Was told Gold members are first to get a car, then Hertz, then Dollar, the Thrifty...and he had not filled one Thrifty ticket that Saturday. I left without a car because I knew I, and many others, would not get a car that day. The OVERBOOKING is unlimited. I am 72 and we'll traveled. I'll do my best to avoid HDT on future travel. One star given because it seemed that field required an entry to proceed to this review.

3 October 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look