Thrifty Car and Van Rental UK Reviews 

I hired a van from Thrifty Car & Van Rental in Truro to move my son from Cornwall to Bristol. He had a limited amount of things in the back of the hired Ford E-Transit - a bed, a flat screen TV, a IKEA Kallax storage unit and about 30 cardboard packing boxes.

On return of the van the assessor pointed out a small mark on the bumper and a scuff mark on ply lining. I was surprised to see the mark on the bumper as I had no recollection of anything having bumped it.

A couple of days later I was advised that my £250 would not be returned as the mark on the bumper was not considered to be normal wear and tear and the cost for repair would be £482.16. Thank God I paid an extra £40 to reduce the excess from £1250 to £250 as my £100 van hire would have cost me closer to £600!!!!

But it’s not a car it’s a van and it’s used for transporting goods both big and small which are loaded via the back or side doors so you would expect for wear and tear otherwise the van hire is not fit for purpose. I honestly can’t

So my suggestions to the people at Thrifty are:
- have a big sign on the back van stating the following - “Please do not load/unload items into this van using either the back or side doors as you could incur significant charges for using the van for its intended purpose.”
- Provide very thick rubber mats to the hirer so that they can protect the loading areas of the van.
- Return your fleet of transit vans to Ford advising them that their vans as not fit for purpose and that the slightest mark incurs a hefty repair bill.

I will never hire another van from Thrifty and would advise anyone else to do the same as doing so will cost you a lot more money than you originally thought.

I think the “sorry not sorry” response from Thrifty below demonstrates exactly what kind of company they are taking no accountability or actively addressing my issues. Never ever again!!!

Turned to these folks after Enterprise took a booking they couldn't fulfill. Really helpful staff here found me a car on zero notice, and were just super easy to deal with throughout. Made for a really easy car hire experience, thank you!

Welcoming friendly service and very efficient. Car was lovely and nice to get a cheeky upgrade which was not expected! Thank you to Richard at the Oxford branch on the front desk a true star with impeccable customer service skills. A truly enjoyable stress free experience which was very welcome before a break away.

My car having been recalled, the manufacturer offered me a courtesy car until it was repaired. From the very first moment I spoke to Witch/Thrifty Gloucester, this experience was a pleasure. From the ladies who organised the car to Bev, who brought it to me and came to pick it up, it was a pleasure. Not only were they were all very professional, but they were punctual and friendly. The car I was offered was a very nice car indeed and have only handed it back today after 4 weeks of enjoyment. It only had 9000 miles on the clock, was very clean and delivered with a smile. Keep up the good work, it is noticed. Thank you to all the team. Michele Jackson

would like to share some feedback regarding the Thrifty Leeds Branch, which I’ve been dealing with for the past four years. Throughout this time, my experience has been consistently positive.

Whenever I contact the branch, Jackie is always incredibly helpful and goes above and beyond to assist, she is truly a credit to the team. I’ve also had interactions with Naqash, who similarly delivers outstanding service and support.

Steve, the branch manager, whom I’ve met on several occasions, has also been fantastic. Additionally, all of the delivery drivers I’ve encountered have been consistently polite and professional.

Overall, the level of customer service at the Leeds Branch has been exceptional, time and time.

Professional and trustworthy staff.
This is specific to Thrifty Ford House, Birmingham. I forgot a personal important item in the vehicle. They called me about it on the same day. They did tried to drop it off, but i decided to collect it personally. The staff handling the call was funny as well. Applause to him and his team.

Staff at the branch were brilliant!

The website booking didn't quite go to plan but the staff in the branch were brilliant especially Noel. I would recommend booking direct as they were all super friendly and willing to help

Leeds Thrifty - Naqash is absolutely amazing, he goes above and beyond to try to help - cant recommend him enough.

We booked a van to collect on a Friday, returning Saturday. We never received a confirmation email so called the day prior to rental and were told they’re closed at weekends so couldn’t accommodate???? They left us all week thinking we’d booked and never bothered to contact us to advise! Awful, useless service!

Terrible ,terrible Company . Big Scammers! Horrible, Horrible Manager, very rude and too greedy. They make sure they deceive you with their return policy by hiding or writing a long confusing text Terms/conditions, so they easily took away all your deposit after rental by doggy after rental scam explanation. I haven't received almost all my deposit because they abuse their rental authority. Be carefully I won't rent anything from this scammers Thrifty. NO No No.

The good vehicles you gave and Jhon one of the staff was very helpful.

Oxford branch - helped by Richard Lennon to a very efficient and smooth pickup!
Great job
SJ

Booked a BMW 3 Series 2 months in advance for my wedding. Went to collect it but they said that all they have is a Mini Cooper or a Ford Cougar. Absolutely ridiculous, I booked in advance and paid in advance and they can't get the correct car ready. Also in the fine print it said BMW 3 series or similar "in terms of engine size" which is STUPID. You cannot say two cars are the similar because they have same engine size, that's like saying a hatchback and a van are similar because they both have 4 wheels. You can get a 3 Liter Ferrari and a 3 Liter BMW, doesn't make them comparable vehicles. Horrendous service and horrendous rules and horrendous management. As a first time customer, I am NEVER coming back

John in the reception was excellent. Made the whole process really simple and enjoyable. Booked through my work and had a small issue which they ironed out really efficiently. Highly recommended.

Very helpful and friendly service from John at reception. Good value, would recommend.

I was in a difficult situation as my car broke down and I needed a car to get to an important job. Danilo at Bristol North was so kind and friendly and offered great service!

Amazing customer service from Jason and the team, always helped and there in 1 phone call, will definitely be booking again soon.

Very good attitude with you when you are entering the office to collect your car

Another smooth rental from Thrifty. Paul and colleague in the service department were very helpful. Thank you.

Very good service - very helpful especially when I did not understand some details whilst away. Gave me directions for my return and ordered a taxi for me.
Thrifty is adjacent to the A14 so did not have to navigate through Ipswich and the taxi to the Railway Station was very reasonable So pleased with Thrifty and the people I met.