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Rated 5 out of 5 stars

I love the my wrinkles extreme moisturizer cream for day and night. I went through my first couple jars of both and now I am back to purchase more. I also bought more of the stress check kind hands... See more

Rated 4 out of 5 stars

I have been sleeping much better since using the Deep Sleep Pillow Spray, and it smells heavenly! The Stress Check Clean Hands Gel is the only hand sanitiser I've found that doesn't dry out my skin. I... See more

Rated 5 out of 5 stars

I love this company’s products and order gifts as well as for myself. Today I received an order delivered by Evri and the products came damaged clearly not the fault of this works but by Evri themselv... See more

Company replied

Rated 1 out of 5 stars

Before buying a product, check if you really like the smell. My wife wanted to use Perfect Legs Butter, but after 3 tries, the horrible smell made me ask her to stop using it. It smells like a drug, l... See more

Company replied

Company details

  1. Health and Beauty Shop

Written by the company

Discover our range of sleep sprays and customise your sleep - our award-winning products contain a Superblend of proven actives inspired by nature.


Contact info

3.3

Average

TrustScore 3.5 out of 5

80 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

THE SMELL IS WONDERFUL!

I love the my wrinkles extreme moisturizer cream for day and night. I went through my first couple jars of both and now I am back to purchase more. I also bought more of the stress check kind hands moisturizer. I have to say that I am surprised that people don't like the scent of these products. I LOVE the way they smell. Interestingly, I am prone to be allergic to many perfumes (I can't tolerate Eminence products that are supposed to be natural and organic. I have a terrible allergic reaction to them.) but NONE of the ThisWorks products cause me any problems - only serenity and wrinkle resistance. I love it.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

It destroyed my skin

It destroyed my skin
I have photos of the blisters and severe swelling

13 February 2026
Unprompted review
ThisWorks logo

Reply from ThisWorks

We are sincerely sorry to hear that you have possibly had a reaction to one of our products. Please contact our customer care team at info@thisworks.com and they’ll be able to help you further.

Rated 5 out of 5 stars

Do not buy this works off of Amazon

Do not buy this works off of Amazon! They are fakes I brought the real thing from lookfantastic and it's brilliant,Amazon's smells funky and different consistency

26 January 2026
Unprompted review
ThisWorks logo

Reply from ThisWorks

Thank you for your review.

We always recommend purchasing directly from our website at www.thisworks.com. We do also sell our products through our official Amazon store, so please ensure you are buying from our verified This Works Amazon store.

Rated 5 out of 5 stars

Amazing customer service by Libby.

I love this company’s products and order gifts as well as for myself. Today I received an order delivered by Evri and the products came damaged clearly not the fault of this works but by Evri themselves. I emailed the pictures and then spoke to a very helpful young lady at this works called Libby who straight away sorted the problem for me by offering to resend the item out to myself though Royal Mail she was polite and very friendly nothing was too much trouble for her.I have to say well done this works Libby is a credit to your lovely company and thank you so much for making my problem not be a problem at all. Kind Regards Sandra

22 January 2026
Unprompted review
ThisWorks logo

Reply from ThisWorks

Thank you very much for your review.

We’re so glad to hear you had a positive experience with our customer care team, and we hope you enjoy your products!

Rated 3 out of 5 stars

Wasteful Hand and Nail cream

Very good hand and nail cream, unfortunately the Pump packaging is not suitable for the product
The cream is so thick it stays around the edge and when the container is half full nothing comes up the pump.
I had to cut open the container and got the cream into another container. It’s too much to waste

11 December 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

We’re really sorry to hear about your disappointment with the packaging of one of our products. Please contact our customer care team at info@thisworks.com and they’ll be able to help you further.

Rated 1 out of 5 stars

Smell!

Just got my order this week and very disappointed. It absolutely stinks, nothing eucalyptus or coconut about it, just a musty smell

8 December 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

We’re really sorry to hear about your disappointment. Please contact our customer care team at info@thisworks.com and they’ll be able to help you further.

Rated 5 out of 5 stars

Fantastic customer service

The customer service experience was excellent

I ordered some products for Xmas gifts and they were despatched very quickly but then appeared to be lost by EVRI

I contacted Customer Services who replied promptly and asked that I allow a few more days

When package still didn’t arrive they quickly despatched a replacement using a different courier which was quickly received

A week later the original order was delivered to a collection point by EVRI

I let customer service know and they very kindly told me to keep them at no charge

I look forward to trying the products for myself! And big thank you to Fabi for the excellent customer service

7 December 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

Thank you very much for your review.

We’re so glad to hear you had a positive experience with our customer care team, and we hope you enjoy your products!

Rated 1 out of 5 stars

Thisworks - no it doesn't

Had a worse nights sleep than previously.
Smells horrible, made my skin itch.

24 November 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

We’re really sorry to hear that the product didn’t work for you and that you had this experience. Please contact our customer care team at info@thisworks.com and we’ll be happy to help you further.

Rated 1 out of 5 stars

Allergic reaction

Tried This Works in transit camera close up. Awful smell was the first thing that hit me. Then within an hour of using it the skin under my eyes was very red, swollen and sore. Returning it

16 November 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

Thank you for sharing your experience.

We’re sorry to hear about the reaction you had, this is certainly not the experience we hope for our customers. Please contact our customer care team at info@thisworks.com and we’ll be happy to help you further.

Rated 1 out of 5 stars

Horrible smell

Before buying a product, check if you really like the smell. My wife wanted to use Perfect Legs Butter, but after 3 tries, the horrible smell made me ask her to stop using it. It smells like a drug, like some herbs smoked in the ghettos, an unbearable, very intense smell that irritates your nostrils and soul.

24 August 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

We're really sorry to hear that the scent of Perfect Legs Butter didn’t meet your expectations. We understand how important fragrance is in skincare products, and we appreciate your honest feedback.

Please don’t hesitate to contact our customer service team at info@thisworks.com they’d be happy to help with any concerns or assist you further.

Rated 5 out of 5 stars

Really works …

Using this works gradual leg tan really pleased with results
Absolutely no streaks goes on easy dark brown when goes on but leaves a lovely golden tan
Smell is s not unpleasant
Never believed reviews but it does what it says 👍

18 August 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

Thank you so much for your review! We're so glad to hear that you've enjoyed using our Perfect legs gradual tan and are pleased with the results. We really appreciate your feedback and support!

Rated 4 out of 5 stars

No need for Sleeping Pills

Balanced Fragrances, I find it hard to sleep usually but the Sleep + spray and candle work well.. no need for pills

21 July 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

Thank you very much for your review! We're so glad to hear that our Sleep plus pillow spray and deep sleep candle have helped you rest more easily.

Rated 5 out of 5 stars

Neck and Cleavage Cream

I’ve read a lot of these reviews and I’m glad I didn’t listen to most! I bought the neck and cleavage cream and it’s just lovely. It smells so nice and it feels so good on my skin. I’ve used it for two weeks now and I can honestly say it’s made such a difference to the skin on my neck and chest. I actually have the confidence to wear a low cut top again!

17 June 2025
Unprompted review
Rated 3 out of 5 stars

Disappointed but ...

I purchased the Gradual Tanning lotion , but unfortunately, it bought my legs out in an itchy rash after 2 uses. The smell is not pleasant either!
Update ... after an online chat with This Works, they have provided a full refund. I have to say their customer service is excellent

16 May 2025
Unprompted review
Rated 1 out of 5 stars

Very Disappointed

I purchased Deep Sleep Overnight Cream after smelling a sample being sold by a major retailing group. It smelled divine, i tested it on back of my hand, it was very smooth and the wonderful smell of Lavender oil lingered for ages.. I checked out This Works website and there was an offer making the product less expensive than from the retailer. However, when it arrived there is hardly any smell of Lavender, infact it's a chemical like smell. The cream does not moisturise my skin at all, my skin is normal, my skin feels very dry in the mornings. I am Very Disappointed indeed. Is this cream old and out of date or just a con? I will certainly not buy anything else from This Works!

8 January 2025
Unprompted review
ThisWorks logo

Reply from ThisWorks

Hi Livvy,

We are very sorry to hear that you are not pleased with your recent purchase. We kindly ask that you get in contact with our customer service team who will be able to help you resolve this issue. Our email address is info@thisworks.com and a member of the team will be happy to help!

Kind Regards,
This Works

Rated 5 out of 5 stars

It really does work!

Decided to try the cleavage and neck serum after seeing it on Instagram. Up to now I've been using Clarins chest and neck serum and was OK with it, but the difference after just 2 months of using This Works is actually really noticeable! I took a 'before' pic after first use, and have religiously applied the produce twice a day for 2 months. Im still on the same bottle but have reordered already. The 'creases' that were visible are no longer so prominent, I still can't quite believe it!

8 December 2024
Unprompted review
Rated 1 out of 5 stars

This Works products are a green wash

This Works products are a green wash - they claim to use natural non-harmful ingredients but I have just had an allergic reaction to their "in-transit close up camera" primer and my friend scanned it using the Yuka app and it came back with the lowest possible score of 1/100!

The list of harmful ingredients were shocking and included carcinogenic substances and releases formaldehyde!! This is the last thing I expected from this brand which claims to be free from nasties.

Total waste of money, and shame on the company for allowing people to unknowingly use harmful products on their skin.

2 December 2024
Unprompted review

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