Third Space London Reviews 

1,324
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 524 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff as friendly, professional, and highly trained, contributing to a welcoming atmosphere. The facilities are frequently praised for being luxurious, impeccably clean, and top-notch, featuring excellent equipment, diverse classes, and appealing spa and recovery areas. However, some people mentioned issues with overcrowding during peak times, impacting their ability to fully utilize the amenities. Additionally, a few reviewers were dissatisfied with declining service standards and the lack of compensation for facility closures due to maintenance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Facilities

Consumers find facilities to be positive, with many reviewers describing them as spacious, top-notch, clean,... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of facilities,... See more

Location

Reviewers mention positive feedback about location, often highlighting the convenience and quality of various... See more

User experience

Clients share positive opinions on user experience, highlighting the exceptional classes, equipment, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Third Space Richmond - Great club with fantastic facilities, staff are really well trained give you great guidance on use of equipment. Classes are always well organised and instructors are really m... See more

Rated 5 out of 5 stars

Very good gym. Gym floor has lot of space, natural light and very decent equipment. Level of busyness in mornings is just right - not empty, not crowded. Hope they keep it that way! Reformer Pi... See more

Rated 5 out of 5 stars

Variety of all possible classes (including reformer Pilates) in very convenient times. Incredibly clean and stylish. That’s what premium fitness experience should feel like. Can get a little busy in p... See more

Rated 5 out of 5 stars

This is an amazing club. High quality and varied classes with really motivating instructors. All the staff are friendly who work there. The cleanliness surpasses any gym I’ve been to before. Th... See more


Company details

  1. Fitness and Nutrition Service

Written by the company

London’s luxury health clubs; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(1,324)

525 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

London's best Wellness option

Been a member for 5 years, and have seen the business develop - from a single soho location to now never being further than 10 mins from a location today. Thirdspace is a great option if you want to take your health and wellness seriously, be part of a community and be surrounded by like minded individuals!

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Club

Great range of classes, friendly and experienced instructors and a lovely pool and chill out space

31 March 2026
Unprompted review
Rated 5 out of 5 stars

This gym is like a luxury Chocolate box!

This gym is like a luxury Chocolate box, you have an assortment of classes and you cant stop trying them all out.
Very varied and exciting. My highlights:
Saturday with Sally and her running social club, which is fun and chatty
Then Tuesday/Thursdays we have Afterburner with Paddy and his wild tunes, always gets you moving.
So nice to recover with Trevor on the reformer.
Cant thank you enough, Team Third Space Richmond!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Best gym experience I've ever had!

This place is honestly amazing, I don't even know how to put it into words. Everything about it is top quality. The cleanliness is outstanding and you can really tell they take great care pf the space, the variety of the classes on offer is excellent, with something for everyone every single hour. The facilities are simply top-notch.

What really makes the difference is the staff, they are all so friendly, professional and welcoming which creates such a great atmosphere every time I go. ( especially the Pilates instructors - Janet and Kayla)

Overall, this is by far one of the best gyms ive ever experienced. Highly recommend,

30 March 2026
Unprompted review
Rated 5 out of 5 stars

An exceptional gym

An exceptional gym, highly recommend! The gym itself is well thought through in terms of layout and decor. There are plenty of classes to chose from, even if on the waitlist you tend to get a spot. The trainers and all staff are very welcoming and highly skilled. In particular Kayla for her creativity and confidence building classes, Jocelene - for her excellent cues and tough workouts, Thalia - For her calming voice and beautifully thought out workshops and Dylan (PT, Injury Management) - Strong understanding of human movement, how to move properly, helping you build habits that benefit you in the long run.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional Team and Atmosphere

I’ve had such a positive experience with the team at Third Space Marylebone since moving from Canary Wharf in 2024. Recently, it has been especially lovely getting to know some of the newer team members - every visit leaves me with a smile on my face, and it’s always something I really look forward to. The team are consistently motivating and supportive, making the whole experience feel truly worthwhile, and I’d like to especially thank Nathan, Ben, and Noemie who always so friendly, welcoming, and genuinely pleasant to be around.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Great luxury gym, with spa, and classes

Great luxury gym, with spa, and classes. Richmond has been my home gym and been trying other clubs but this is closest to home (literally and not). It is clean and its smell and scent gives it a lot or premium feel. Also the different classes and instructors give a wide range of options. Instructors are great and give enough challenge.

25 March 2026
Unprompted review
Rated 5 out of 5 stars

Third Space - must do

Such a warm, welcoming and relaxing place to work out, chill and pass time. I have had a great experience since joining and really love the Lift classes led by Randal, spin by Izzy and my fabulous PT Lucy! Highly recommend to those that are looking to really level up their fitness and wellbeing.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

High-end

High-end, but good value when you consider the quality of equipment, the range of classes, and the facilities. Highly recommended. Also, friendly and helpful concierge staff - Thank you to Sashkia Myers for helping to make my recent visit with my daughter special!

15 March 2026
Unprompted review
Rated 3 out of 5 stars

The gym facilities and the staff are…

The gym facilities and the staff are wonderful. The reason I'm not renewing my membership is etiquette related. So many sweaty blokes in the sauna jumping into the cold plunge without showering and people watching movies in the sauna constantly. The club haven't done a good at managing this and I still see people in the changing rooms on video calls and it's getting silly now. I hope to re join once they get better at this!! It also took them a month to give me the referral credit! Shame really as its a lovely place.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Been a member for a few years and the…

Been a member for a few years and the facilities are amazing. Everything is spotless, equipment is top tier, and overall atmosphere is always welcoming.

The differentiator is the staff - everyone is incredibly friendly, professional, and willing to help which makes a big difference versus other gyms.

Special shoutout to Evan and Georgina who always go above and beyond. Highly recommend this gym if you’re looking.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Love the club

Love the club. Masses of choice of classes, loads of gym equipment. The pool, steam and jacuzzi are lovely and have made me enjoy swimming. The changing rooms and showers have great products and are kept pristine.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Gym

Great Gym that has everything you would need. Clean and tidy at all times. Great customer service and friendly staff. I go most days because I find it a great place to exercise and relax. Would definitely recommend it to friends and family.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

My “Third Space” Became My Second Home

Third Space Richmond has become my second home. The community is genuine, the attention is beautifully personal, and the trainers make you smile while your muscles are negotiating their resignation
Sally, Kayla, Peter and many others deserve a standing ovation.

14 March 2026
Unprompted review

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