Think Insurance Reviews 

1,185
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly and helpful staff members who take the time to explain insurance policies clearly and thoroughly, ensuring a smooth process. People truly appreciate the exceptional customer service and efficient support provided during policy renewals and inquiries. However, some customers also noted unexpected extra charges regarding mileage adjustments and expensive policy cancellation fees. A few reviewers felt deeply frustrated when dealing with administrative mistakes and unhelpful communication when problems occurred. Some consumers also reported losing money and facing difficulties when trying to resolve simple issues.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their helpful, polite, and... See more

Service

Consumers find service to be excellent, describing staff as helpful, polite, and professional. Reviewers... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting exceptional assistance and clear... See more

Price

Clients share ambiguous opinions on price, with many reviewers reporting competitive renewal quotes and good... See more

User experience

Customers consistently note positive experiences with user_experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more

Rated 5 out of 5 stars

Honestly Rob explained everything in detail and hassle free. Sorted everything out in 30 min or so but felt like minutes. That’s how simple Rob explained everything. Amazing customer service. Highly r... See more

Rated 5 out of 5 stars

Phone call from Jack ref insurance quote, very friendly and explained every thing I needed to no about my insurance quote. Very competitive quote from Think Insurance. I can't praise them enough.

Rated 5 out of 5 stars

I was very pleased with Stephen the way he help me with my insurance the service was very helpful. I am glad that I'm having my insurances with your company. Thankyou.


Company details

  1. Money & Insurance

Information provided by various external sources

Who Are Think Insurance And What Do We Do?


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.6

All reviews

(1,185)

107 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy customer

Spoke to a chap called Tim, he was polite and friendly but also very professional. He went above and beyond to find me the best deal for my business and I am very grateful for his help and savings he helped me gain.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Predicted mileage is a rip off

The sales team are amazing and very helpful. Unfortunately for first time drivers using a black box it's just not worth it. Please find a company that does not do predicted mileage and save yourself some money.

7 April 2025
Unprompted review
Rated 5 out of 5 stars

Ellie Hawkins is so lovely.

Ellie Hawkins is so lovely.
We’ve renewed our insurance with her many times over the last and she has always given amazing customer service, is polite, cheerful and an outstanding member of your team. We can’t speak highly enough of her.

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Discusting rib off

Discusting rib off, extra miles work out at 30p per minle for just insurance even if they are near perfect drivers , avoid with young people, they take advantage of young people

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Been with Think for a number 5+ years...

Been with Think for a number 5+ years and found them very good both from an administrative and competitive aspects. The staff are pleasant, knowledgable and do a good job of ensuring clarity oncoverage and the terms and conditions without rushing everything through.
Recommend them highly.

4 April 2025
Unprompted review
Rated 5 out of 5 stars

Ellie

Ellie was a model of great customer service - attentive, clear and professional in her approach. Many thanks Ellie!

24 March 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful. Answer the phone within a good time frame. Martin took me out of an absolute nightmare I had with Clegg Gifford, who mislead me into going to them, Martin was very helpful and welcoming and I’m glad I had him on the other phone

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Great guys in the call centre/office…

Great guys in the call centre/office for once, made my complex trade insurance very simple indeed would recommend really good extra mile to help you out price wise, ask for Tim also great guy fantastic service!!!!!

28 March 2025
Unprompted review
Rated 5 out of 5 stars

Ellie was very helpful

Ellie was very helpful. Made sure I fully understood everything before proceeding. Even though she was very busy made sure she took her time with me.

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

I've just renewed my car insurance with Think Insurance and did this with Ellie Hawkins. I found her to be so helpful polite and efficient it made what can be a tedious experience a pleasure. She's a credit to the company.

26 March 2025
Unprompted review

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