I think the rep was called Steve.... he was polite and made my experience less hassle than whst can be expected with some insurance companies.... I've been with Think insurance for about 5 years now a... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Information provided by various external sources
Who Are Think Insurance And What Do We Do?
Contact info
Newhall Street 26, WS1 3DZ, Walsall, United Kingdom
- www.thinkinsurance.co.uk
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paul is amazing made a great deal for…
Paul is amazing made a great deal for my for my first years trade insurance
Motor insurance renewal
Ellie made the process of renewing my insurance very easy
very helpful explained the process well
very helpful explained the process well
My experience was very smooth as Ellie…
My experience was very smooth as Ellie was very patient with me on the phone. I would recommend thinking Insurance to anybody looking for a good deal.
I spoke to Luke regarding my new…
I spoke to Luke regarding my new insurance policy who was very informative and helpful when answering my questions.
Great Customer Service
I really am happy with the customer service this company provides, I called up a few days ago to add a vehicle onto my policy , spoke to someone called sheek, was very polite and fast , asked how my day was and had a good conversation with him , would recommend Think insurance to anyone who wants cheap/ competitive quotes
Jack
Jack was great. Very friendly and proffesional. He explained everything that was needed and ensured i was happy with all aspects of the policy and process. Give this man a fish and chips 👍
Excellent service from Ellie today
Excellent service from Ellie today
Renewing my insurance process was so easy
It had increased which I never understand why when one makes NO claims but Ellie explained things so clearly.
Would recommend ‘Think’ for competitive prices
I was helped by a man called Luke he…
I was helped by a man called Luke he was nice polite patient and explained everything well considering I’m a new driver I would feel overwhelmed with all of the information but he took time to explain it in detail and to simplify it I would recommend this insurance company?!
Reasons why I'm staying with Think Insurance
I've been with Think Insurance for a few years now and it's the personal unhurried way that they deal with their customers. Ellie in particular has been so helpful with my enquiries at renewal. She isn't pushy or abrupt, but listens to my concerns and responds with succinct, yet full answers to my concerns. As an older client I need more explanation than many and Ellie is great at turning jargon into plain language. I feel at ease and completely relaxed, so when I don't understand complex language, Ellie just turns it into plain speech and gives me the confidence to know I'm making the best decision for our circumstances. Thanks Ellie. Best regards, Ken H
Ellie was a great help in renewing my…
Ellie was a great help in renewing my policy extremely polite and professional. Thanks so much
Renewal phone call
I had a insurance renewal phone call with Ellie and she was lovely! I only passed my driving test a few months ago and she made sure I knew what she was talking about, and was happy to go over anything I didn’t understand. She also explained all costs in a way I would understand without over complicating things, and in lots of detail!
As a new business I struggled to find…
As a new business I struggled to find an insurance that was suitable for us at a reasonable price until speaking to Tim at Thinkins. Tim was really helpful and patient, answering the many questions that I had.
Mr Perry Godfrey is very helpful and…
Mr Perry Godfrey is very helpful and Supportive, Great service.
Have just renewed my Think Insurance Policy. Insurance…
Have just renewed my Think Insurance policy with Highway Insurance. My agent was very helpful with my phone renewal. Had a query ,as to the wording on the statement of facts but the details were soon corrected through a return call from Think Insurance.Many Thanks.
Amazing customer service
Joe and kaci was very friendly and great for setting up my insurance.They where really helpful and answered all my questions.
Made it quick and easy
Made it quick and easy, one of the best prices I’ve seen today
I passed my driving test today and…
I passed my driving test today and called round a few places but nothing as good as this company, we where looked after by rob and he made sure everything made sense and was very professional, thank you!
Rob helped me through getting my…
Rob helped me through getting my insurance and talked me through all the process and was very helpful.
Jamie was amazing he helped me a lot…
Jamie was amazing he helped me a lot and explained everything in perfect detail.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








