TheVeganKind Reviews 

Excellent customer service. Unfortunately, my order went missing, through no fault of Vegankind. Once they knew, they were very quick to respond and resend the order. Thank you so much!

this is my first order, what a lovely company of people it is to deal with, shopping for Vegan is a challenge in France but this site was recommended to me, shall be using again, quick efficient well done to the team !

Great products, arrived on time and carefully wrapped. Lovely, friendly comms in reply to my email. Very happy with my order.

Just like to say a big thanks to this company. They are very helpful and delivery is very quick. Will definitely be using them again.

The vegankind supermarket are an awesome website iv recently found.The products were delivered quickly and of a high standard. I had a query which was answered quickly and efficiently.Would highly recommend.

This is my new favourite online store. They have an amazing selection of products, and it's so much easier than shopping at a normal supermarket and constantly try and filter out the non vegan stuff. The range is huge and still growing. The stock check seems to work, I've never had a missing item or a substitution. Delivery is super-fast, and the customer services team are lovely. The perfect supermarket :)

Really quick delivery. Items well packed. Had slight issue with delivery but The Vegan Kind sorted it out without any problem. Highly recommend

I was told about TVK by a work colleague and I'm so happy. I have just received my first order and have eaten my way through almost a quarter of it. I had a small issue with a leaky jar which was very efficiently dealt with by a very polite Katherine. Thank you TVK and keep up the good work!

Excellent service and swift and friendly communication

Amazing range of products with great prices,very friendly and helpful to,highly recommended

Fantastic company run by very nice people! They have an amazing range of products. It's so exciting when your delivery arrives( always very quickly) and you receive all your vegan goodies!

Disappointed
The choice of products is good. The delivery is fast but expensive and you have to pay extra for the ice even if you get "free" delivery.
They pretend to care about customers but I doubt it's genuine.
The website has bugs with the basket (impossible to delete an item which is out of stock).
The reviews system is terrible. I wanted to leave feedbacks (mostly good ones except for one item) but found it impossible. They use third party that is supposed to send an e-mail but if you opt out (which I don't remember doing) you'll never get it again (even if you buy something in another website that also uses this service). So after many e-mails they just admitted it was impossible but said they didn't see any problem with it and that the system worked perfectly FOR THEM (but not for the customers obviously).
Also some items come defrosted. Yes, they warn about it on an item's page but you have to be really attentive reading it and that's not what you usually expect to receive.

Amazing customer service.....some goods arrived having been damaged in transit and I got a very kind (VeganKind 😉) and helpful response. I was offered the option of an immediate refund for the damaged goods or to have the money , plus some extra by way of apology, put onto my reward balance.
The products are good, the site easy to navigate and it is so very lovely to be able to shop without having to read EVERY SINGLE WORD on the label!
I would throughly recommend these lovely people 😊❤️

Excellent customer service
Great products
Great deliver

Very good range and some great products that I can't find anywhere else. I am not a vegan, but I am a veggie and I really like their seitan and tofu products.

Minimum order value of £20 is something which has deterred me from using this company.

It's simply not practical for a lot of people, and will definitely stop me using this company.

I raised this via email with the company and received the following response...

"Our minimum order value is directly tied to our shipping costs, so we have to have a minimum order in place to be sustainable as a business! We appreciate that it's disappointing for customers like you who need to order less than this. Other supermarkets have minimum order requirements of up to £40 for delivery, so we're trying to strike a balance between having the minimum order value as low as we can while not being forced to increase other costs to our customers!

I really do sympathise the position you're in. I grew up in a family with little to no budget for anything except necessities, and I'm well aware that £20 certainly isn't something that everyone can afford - it's absolutely not our intention to force people to spend money they don't have! We're just unable to continue as a business without a minimum spend in place.

We don't have any plans to remove or reduce the minimum, since it's something we need to have in place, but I'll make sure your feedback is logged for future review!"

Making a comparison to other companies who have a larger spend is no answer at all, and this is not the only business model for companies - there are plenty of vegan supermarkets online who do not do this, and do so successfully, I will be going back to using them.

I am so pleased to have found The VeganKind website. Their range is incredible and their service is exceptional. I will be a regular customer from now on.

I used the VeganKind Supermarket due to a voucher and ended up spending double the amount as there was so much choice. It isn't just food, you can order cleaning items etc.
I was kept up to date with the delivery and when the parcel arrived it was well packaged. I was impressed with the way the cold food was packaged in a cold bag with an ice pack that can be used again. Not lots of plastic waste.
I love the fact that everything is vegan so I don't have to keep looking at lists of ingredients or checking for a vegan sign.
Great service and will definitely use again.

My order came very quickly and packaged really well
I was also helped with some advice for my daughter
Lovely family feel .very helpful and friendly.