I am not a trader and therefore did not have as much experience as I suspect most of The Underfloor Heating Store customers. On every occasion I have spoken to the Jaime and Dave (I think that's his... See more
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Unit 16 Carnival Park, SS14 3WN, Basildon, United Kingdom
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Replied to 30% of negative reviews
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Used UHS before this time. Exactly the same experience with tidy packing, good selection of products, and grest order communication throughout.
What you would expect for your project
Good advice and delivery but a real shame that I had to buy a new thermostat when it was just the glass front that had fallen off my existing thermostat (without it being touched by anyone - it just fell off)
I phoned the company at about 2 o'clock in the afternoon for a quote I spoke to zac who was very helpful i told him what I wanted and he said he would send me a quote via email ... the email arrived about 10 minutes later with a realy good price so I phoned again to order it .. it arrived the next day . Very impressed with the service and would recommend!
Efficient service and quality goods.
Fast efficient service, if in some cases a bit too efficient! I did ask for my shipment to be delayed and this was confirmed as such but alas it arrived the next day. Otherwise it would have been 5 stars. That said, I've not fitted anything yet, so cannot comment on quality etc.
Service, order confirmation, call back, delivery...all great
Great Service. Easy to order online and materials turned up in a couple of days. Would recommend and definitely use again.
Quick delivery, great price , customer service was professional and quick response. Well recommended The Underfllor Heating Store 👌🏻
Super fast delivery, easy to navigate website. Very competitive prices
I ordered fibre-cement flooring with associated accessories. The service was great, the salesperson was helpful and accommodating, the prices were competitive. Sadly, their overall service was let down when the order arrived, but the boats were all damaged on one or more sides. They provided replacements promptly, but these too arrived with corner damage on most sheets. This is why they lost a star. The carrier, or their packers are clearly letting down their business big style. I hope they find a way to resolve this weakness.
The Underfloor Heating Store exceeded my expectations with their exceptional customer support and quick quotations. Installation was seamless and efficient.
Very welcoming and happy to help. Had everything I required and all ordered within 1 phone call for next day delivery
Been using The Underfloor Heating Store for many years. They always have everything in stock, with great technical support too.
I've used TUHC for many of my bathroom business projects now, they have great prices with fast delivery options, and when something was accidentally missed from the order they rectified and sent on next day with no quibbles. Top customer service team, highly recommend using.
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