While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Children's Toys Store

Written by the company

We are a small family run online toy shop located in Nuneaton, Warwickshire. We sell Eco, Wooden and branded toys. We have a great range from 0 to 8 years old


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great shopping experience

Great shopping experience! Customer service was excellent, items were dispatched when I was told they would be, delivery was speedy and items were packaged well and of lovely quality. I would recommend and look forward to shopping again!

3 June 2023
Rated 5 out of 5 stars

Excellent quality

Just received my latest order of a Jiggly pet. Delivery was fast, ordering was efficient and the toy was of high quality.. even a cheeky little bag of sweets inside too. Will certainly be back for future toy purchases.

3 March 2023
Unprompted review
Rated 5 out of 5 stars

Prompt service

Prompt service. Quick delivery. Fabulous family-run business. My daughter will love her new squishmallow. Will be back

4 February 2023
Rated 5 out of 5 stars

Fantastic all round!!

Honestly, so happy! Fantastic! i had tried to order an item from elsewhere (I hadn’t found this site originally otherwise I would ordered here first!) and was majorly let down and messed around! I desperately needed a specific toy, which I found on the toy cavern site. their website is easy to use and professional looking, also offers Apple Pay which was really handy! I ordered at 7pm last night, not at all expecting it to be dispatched already by 8am today!! Amazingly fast, great communication with tracking info sent. So so pleased! A really lovely company. Will 100% be using again. What a gem! Thank you, The Toy Cavern! Edit: item arrived today, really well packaged and item is perfect.

27 January 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely awesome

Absolutely awesome, came early, even had some little chocolates which was a really lovely touch. Will definitely use again.

18 January 2023
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service, great quality toys at competitive prices, and a small business that deserves to be supported.

Upon placing our order Debbie emailed to advise due to difficulties with delivery delays she had arranged a next day delivery for us free of charge, unfortunately, the courier company did not honour their part of the service. However I did not have to chase The Toy Cavern about my order, Debbie had been keeping an eye of the delivery progress and emailed me on New Years Day to apologise and assure me she would chase the courier when their customer service lines opened on the 2nd.

To top it all, when our order arrived, packaged brilliantly btw, there was a little bag of chocolates for us. So refreshing to have such amazing customer care. We will definitely order again.

Thank you Debbie and The Toy Cavern, if I could rate you higher than 5 stars I would!

29 December 2022
Unprompted review
Rated 5 out of 5 stars

Placed my first order with these guys…

Placed my first order with these guys and my items were hand delivered 24hours later. Great quality items and good value for money. Deffo recommend!

25 November 2022
Unprompted review
The Toy Cavern logo

Reply from The Toy Cavern

Thank you for the amazing review Emma. We really appreciate the time you have taken to let us know how we did. We hope to see you again. Have a great Christmas 😀

Rated 5 out of 5 stars

Great service

Great service, prompt, half the price of The Entertainer 👍

1 December 2022
The Toy Cavern logo

Reply from The Toy Cavern

Thank you for this amazing feedback Natalie! We really try to ensure we match or beat the price of the big retailers, which isn’t always easy with the buying power they have. I’m glad we managed to half the price on this occasion. We hope to see you again soon. Have a great Christmas 😀

Rated 5 out of 5 stars

What a fabulous company!

What a fabulous company!
Order went through quickly & efficiently.
Replied to my messages within a very reasonable time, helping with my enquiry.
Goods arrived within days & are beautiful.
Excellent friendly service.
Would highly recommend 100%
Thank you Toy Cavern

1 December 2022
Unprompted review
The Toy Cavern logo

Reply from The Toy Cavern

Thank you Laurayn, we really appreciate this amazing feedback. We really try to go the extra mile to ensure we surpass the customer service the big toy retailers give, we are glad this has shown. I hope we get the chance to deal with you again. Have a wonderful Christmas 😀

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look