The TGF Store Reviews 

Ordered this item like every one still no update on there tracking system no reply to emails this is not the way to treat customers in a pandemic that have spent just short of £80 or more you could at least do the decent thing and tell every one if there is a problem instead of ignoring every one !

Very frustrated, ordered on pre sale 12th Novemeber and still no tracking number or anything. I've emailed but got no response. I'm really worried as now its 22 December that they won't arrive before Christmas. I would just like some sort of confirmation and a tracking number. So just had an email saying my children won't be getting one of their Christmas gifts.

I Purchased the CHILDISH HOODIE AND LUNCHBOX on the 6th December day of release still not received! E-mailed 4 times asking where it is ..Was promised delivery before Christmas and a tracking number but yet had nothing at all.
I've one upset daughter as this was her Christmas present ..
Quick enough to take payment but not send the item i'm absolutely fuming over this!
Disgusting service!
If I do not receive THE CHILDISH HOODIE AND LUNCHBOX before Christmas as promised I shall be taking this matter further ...

I ordered my jumper on the 12 of November and I am still yet to receive it. I understand that they said it doesn’t mean that we will get it sooner but it’s now the 22nd of December and I have still not received it. On Sunday the 20th I got an email from DPD saying my parcel will come on Monday but it didn’t and it still hasn’t come today the Tuesday. I have two other friends that ordered the jumpers and they have both got theirs so it’s just getting ridiculous now.

Ordered the hoodie on the 6th December and as promised it has just arrived.

I think you have done a fab job of keeping to the promise of delivery before Christmas with the current situation with Covid so well done. I will have a very happy little one on Christmas morning.

Ordered the hoodie last year came not a problem Ordered 2 hoodies on 6th December this year it stated delivery before Christmas and delivery by 22nd December , I had a email saying it had been dispatched on 21st December and will be with me 22nd December, DPD emailed this morning saying they would deliver between 10.23 and 11.23 and at 10.28 this morning two hoodies was delivered
Sizes are true to size
Thank you

Copped hoodies from TGF before and the services have been outstanding but this time round not so much. My order says it’s stuck in checking and has been for 11 days now. With it being 22nd and no sign of delivery is there any chance I could get an update on it please? My name is Joshua Loveley hope to hear back ASAP. Thank you!

Ridiculous service I have tried emailing the company several times to find out about my order that had not yet arrived can I say and no answer. The dpd app told me it was getting delivered yesterday and did not and haven’t got anything saying it’s getting delivered today. I purchased the last hoodie and it was good but this time round very very poor .

Pre ordered 2 hoodies, still haven't received them yet, used tgf store last few years so people thinking they are scammers thats not true.
Ive contacted tgf a few times and always had a reply. If u contact staff and are abusive where do u think thats gonna get u?
Will update review when i get hoodies.
*UPDATE* Hoodies have arrived, 2 happy boys thank you 😊

Hi I Pre-ordered my hoodie on the 12th of November and still haven’t received an email to tell me it’s been dispatched, just wandered if there is any update I have emailed the site but they can’t see anything but it seems people have had more help on here

Thanks

Really find it hard to believe why so many people can't read an email. It said it will be delivered by Christmas & that the pre-sale didn't mean that you get your hoodie first? What's so hard to understand about that? Yes, we have all waited patiently and I trust that the guys working to get these hoodies packaged and shipped, will send them by Christmas. Mine should be arriving tomorrow & not once have I complained. You'd think that giving the circumstances of how much strain online orders are under at the moment, that people would not complain about their hoodie taking a couple weeks to get to them?

P.s £7 for a HOODIE that is shipped in a METAL BOX is very reasonable. Be grateful you have the chance to purchase one of these hoodies. Good work TGF Team!

I have still not received the hoodie. However, I trust that TGF are trying there hardest. I have all hope that the hoodie will get here. Some of the bad reviews are harsh. After all they’ve built their brand from the ground up. This is them figuring out what’s going on. Especially during the pandemic. Some people need to chill.

Love you guys, can’t wait for the hoodie

Just received my hoodie, absolutely thrilled!!!!

Others on here don't seem to have read that it would take up to Christmas to receive the item, do you not think they're working as quick as they can to get the hoodies out through covid?

So so happy with the service, was kept updated with my order, customer support very helpful and friendly, and the hoodie is so worth it.

Took a pretty long time before it shipped but overall really good!

What a joke this company is!
Say that my top was on its way and not even had an email or anything!
Will have a disappointed child at Xmas and a court order against TGF now!

What a joke this is!!

Still waiting and hasn’t been packed or dispatched payed 1 mins after drop no reply other that automated from jake but hopefully tomorrow as they did say 22nd last day 🙏🙏we will see

Well worth the wait. My son has sat for the last hour waiting for his “surprise” delivery. It came on time and was packaged well. The hoodie is brilliant quality and the tin is massive. Thank you for getting it here in time for his 12th birthday today he’s over the moon and speechless and refusing to take it off ever.

Got my first hoodie but my second still hasn't arrived says that it would be here a hour ago not complaining great hoodie but I want the size that fits me not the one for next size up for when I get bigger.

I don’t believe it! Just had a message from Jake Briggs at acifin, advising us that he has cancelled our order for my hoodie and guess why? Because my mum put a review on trustpilot and because she emailed them for support when he actually asked us to but we were getting no replies in return. I can’t believe a company like this has done this to me, a 13-year-old this Christmas!

We were told on 17th that my sons hoodie was boxed ready to be despatched by
.one of customer support team...3 days later and still no sign of his hoodie!what is happening?why has he still not received it?its getting close to Xmas now and if they don't speed up there's going to be a lot of disappointed kids and adults this Xmas...we were guaranteed delivery before Xmas...its looking less and less likely and I for one ,won't be happy if its not!After this performance i don't think well be ordering from here again!
****as a follow up to this.post I just wanted to inform you all who are buying childish hoodies to be careful as owner of acifin(hes nasked for his name to be removed !)has just cancelled my sons hoodie because we dared to post a 1 star review and also he accused me of lying when I said I wasn't getting replies to.my customer support emails.This is not a lie!they replied to first few then stopped altogether.their customer support is a joke!...but the best bit was when he asked.me.to edit my review after hes cancelled it,and rubbed it in my face that I'd no.longer have to worry about my order as it had been cancelled.Disgusting excuse for a company!!if I could have given no stars I would have !