The Paperbox Reviews 

799
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery services, the seamless ordering process, and the impressive variety of affordable, high-quality products available for their creative projects. Many people note that items always arrive exceptionally well-packaged and protected, making this business a reliable long-term choice for all ongoing crafting needs. Some reviewers were not happy with printing results, noting that certain card stocks produced dull finishes or required extra effort to achieve acceptable standards. Consumers also mentioned occasional stock inconsistencies, such as minor product warping or slightly faded items within the delivered batches.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the outstanding paper quality,... See more

Quality

Customers consistently report satisfaction regarding the quality of the paper and card products. Reviewers... See more

Delivery service

Consumers find delivery service to be positive, consistently reporting speedy and prompt arrival times.... See more

Order

Clients share satisfaction on order experiences, noting straightforward online ordering, high-quality... See more

Price

Reviewers highlight positive aspects of price, consistently praising the affordable rates and good value.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used The Paperbox for years their service has always been excellent. Easy ordering on line, good quality of stock, wide range of colour and types. Packaging and delivery service first class.

Rated 5 out of 5 stars

Good delivery, easy to navigate site. This was not my first purchase and the experience was per my others. The quality of the paper is excellent and the choice is good. Using the paper and blank cards... See more

Rated 5 out of 5 stars

Have ordered frequently from this company. Product is as advertised, but sometimes has some warping from production. If you press the envelopes for a few days they go smooth again. Colours are amazing... See more

Rated 5 out of 5 stars

Excellent sample selection - comprehensive and nicely organised/presented: Very affordable way to test all papers/card. Will definitely be purchasing supplies soon based on these samples. Thank you so... See more


Company details

  1. Art Supply Store

Information provided by various external sources

The Paperbox is your one stop shop for card making, DIY wedding invitations, wedding stationery and paper crafts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

799 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.8

All reviews

(799)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good and reliable product

Have ordered frequently from this company. Product is as advertised, but sometimes has some warping from production. If you press the envelopes for a few days they go smooth again. Colours are amazing and delivery is always on time.

25 March 2026
Rated 5 out of 5 stars

Good value and excellent service

I needed some smart envelopes to send invitations to a wedding anniversary lunch and Paperbox were able to supply the quantity I needed for a good price. Ordering was straightforward, delivery was on time and the envelopes are excellent quality.

25 March 2026
Rated 5 out of 5 stars

Excellent service

Excellent service. Sorted out my order extremely promptly and efficiently this week. Thank you. I’m sure to that the people behind the website are lovely.

23 February 2026
Unprompted review
Rated 1 out of 5 stars

Inconsistent Quality and poor customer service.

I've been ordering from PaperBox for about 2 years with very little issue. 6 months ago I ordered a "Bad batch" from them which I was unable to print on. I raised the concern and was told no changes had been made. I ordered an additional batch and printed on them just fine.

Cut to last week when I ordered a batch ready to restock my business but was met with the same poor quality print rendering them useless. When I raised this with Paperbox I was told there was no issue, followed by "we're subject to our suppliers and we cannot replace 3 tonnes of stock from them" which seems like an admittance of fault.

I was then offered a product from their sister company "PaperMillDirect" which I assume would have the same supplier and therefore the same issues.

I would not recommend them for card blanks at all. The inconsistency of the product is just not worth the financial risk.

16 February 2026
Unprompted review
Rated 1 out of 5 stars

Not Suitable for Printing

I purchased these A6 card blanks because the description states they are suitable for printing. Unfortunately, the print quality is extremely poor. Despite using a professional, high-end printer, the results on this card stock are dull, uneven, and nowhere near an acceptable standard. When compared to other paper I regularly use, the difference in quality is very noticeable.

I specifically chose this product due to the fast delivery, as I had an urgent order to fulfil, and expected a professional finish from 300gsm card. Sadly, this paper does not perform as advertised and is not fit for purpose if you need high-quality printed results.

I would not recommend this product for anyone intending to print on it. I wish I was able to add a photo of the product compared to paper I have printed on before beacuse the diffrence is staggering. Because clearly my printer is not the issue.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great product

Great product! I searched high and low for the correct colour and quality I found it straight away on paper box!

25 January 2026
Rated 5 out of 5 stars

Excellent sample selection

Excellent sample selection - comprehensive and nicely organised/presented: Very affordable way to test all papers/card. Will definitely be purchasing supplies soon based on these samples. Thank you so much!

25 December 2025

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