THE OUTNET  Reviews 

! TERRIBLE SERVICE !
Back on 2 April I Ordered a few dresses hoping that I would use one or two of them for my wedding and reception. Delivery took weeks and finally I got the parcel at the end of April (via ups.. quality of their services is another story). One of the dresses was damaged and dirty and the other one just dirty. I sent them back more than 3 months ago and UPS lost the parcel. Still waiting for investigation to be concluded and my refund. The customer service and investigation teams are a joke!
Do yourself a favour and DONT USE OUTNET

An attempt was made to deduct money from my account yesterday, even though I haven't shopped at all since my previous purchase in July. I discovered that two amounts were deducted that day, and I wasn't aware of it. because I didn't like the attempted theft from my bank account!

I have been a customer of The Outnet for many years and made purchases for very large amounts. I have returned 4 orders long ago and The Outnet has received them long ago. I always ask them to return as credit store as I often buy from them and I have trusted them but I don't do anymore. I doubt I will ever see my money paid back. Do they even exist anymore as they don't react on mails or phone calls. Their website is in a totally mess !!

Never replies email. And my refund is 27.2EUR less my original payment.

I have shopped on the Outnet for years, what the heck has happened to the site? Return was received by them over a week ago, and still no refund, went onto the website to contact them, thought I'd have a browse, what a mistake!!! Search functionality doesn't work (throws up random products), filters make no sense, and don't actually filter, it's a mess! I understand The Outnet changed ownership earlier this year, but I don't understand the rationale of purchasing a site that worked and then destroying their website, unless they're intentionally running it into the ground?! Disappointed doesn't cover it - The Outnet WAS my first stop for clothes shopping, not any more. What a shame!

Bought a pair of trainers on the 11th of August 2026 surprised that will get my order by the 22nd of September. What a scam!!! Cancelled the order now notice they going to keep the shipping fees. I have been buying from them for years and usually an order takes 5 days. Where these trainers coming from Mars????

Terrible experience. I sent back 3 separate returned orders, but there has been no confirmation and absolutely no refund. Despite sending numerous emails, I haven't received a single reply from support. I am currently out thousands of euros—this is unacceptable and feels like a complete scam.

Ordered in July. No update or response from the Outnet. Only one email saying they have warehouse delays the day after taking my money. Then radio silence. It’s not a good sign after a recent takeover.

The Outnet is unrecognisible.
I have used for over 15 years, I wish you well.
I just can't bear the poor comms anymore.
I have waited over two months for a refund which should be max 10 days.
Communication is horrendous.

Bought something in July, pre change of ownership. Needed to return. Cleared with customer care after the change that it was ok to return under the old process - I have the e-mail confirming this. Dropped it off with UPS within hours of that confirmation, on 4 August. Today the UPS tracking shows that the parcel is being returned to me because the Outnet ‘has no invoice details’ for it. This despite three copies o f the return invoice being attached to the box - without which it would not have cleared customs or been accepted by UPS - and showing on my account

AVOID AVOID AVOID

I ordered a pair of shoes from outnet on July 25 for my wifes birthday, i paid 20EUR extra for express delivery. A week later got a reply that order is delayed due to website/warehouse migration. Since then no replies to my emails at all, they even closed down chat functionality on their website. I contacted both emails customercare and feedback at outnet.com and no response. I am considering taking a serious action through conusmer channels against them and start a social media compaign against them, this is ridiculous, if you are going through migration, why make customers pay and wait almost a month. Ridiculous experience and customer service.

2 orders, 2 troubles !!!!
Waiting for my first package a month and now the ups asks me to pay 144€ of taxes ! What ????
My second purchase is lost somewhere in the United States ( I am in Paris France though).
I have be a loyal consumer for more than 6 years and it never happened.
No email returns, no phone number for Europe, seriously ????
Bad bad bad

Worst customer care I have ever seen: no phone number available for Europe, no way to track returns and they do not respond to emails!

THEOUTNET.COM Be very careful when shopping with this company. When my package arrived at Australian customs, UPS asked me to pay tax but the sales price are incld tax .I emailed the company and called them twice, but I received no response at all. Order #3397249

This is actually really sad. I have been a loyal shopper on The OUTNET since discovering it in 2012. I rarely buy anything anywhere else. Recently I went to the website and found the new layout impossible to navigate. Then I read the new returns and refund policy and the reviews here. One of the most attractive things about shopping on The OUTNET was the easy returns and refunds/exchanges. The website and app were also so easy to use. I wouldn’t recommend The OUTNET anymore and for those reading these reviews take note the company was sold to new owners and is an entirely different experience now to earlier reviews.

I have been ringing and emailing the company for a return label
And it’s the same thing
No response to any of my emails
When I ring customer service
They say , give us 24hours
It’s becoming ridiculous
I think they might have changed ownership
There’s no way they can be associated with Net a porter

I placed an order 24th of July. After waiting more than 2 weeks and nothing happening, I reached out to customer service and asked the whereabouts of my order. They said that the item is out of stock and asked If I`d like to wait or refund. I said refund. I contacted them again 3 days later after not hearing from them. They told me that the item is out of stock and the order will be cancelled. It was surprising that nobody took an action when I had the very same call 3 days ago. I received an email the next day from Outnet , not about the cancellation and the refund , but about the fact that my order is dispatched against my will and despite that they cancelled the order twice! I reached out to customer service again and asked what happened. They explained that it is because of the warehouse migration and they are sorry etc . It`s been 5 days since the package is supposely on its way but there is no single movement. I reached out to the courier company and they told me that only the shipping label is created but the package is not handed over to them. On the other hand, Outnet is claiming that they can not help me as the package is `handed over` to the courier company so I should wait. This is an impossible situation ! It`s been almost a month , I have neither the order nor my money back. I am tired of calling the customer service everyday and explaining what happened and ask my money back. I do not understand why I have to suffer as a result of their big warehouse migration and why someone that can take initiative is not stepping in and doing what is right. This is not the level of service that should be provided to customers. It feels like a big scam rather than a Luxury Fashion shopping.

Long-time loyal customer …. Not anymore.

I’ve shopped with The Outnet for over 10 years and always had excellent service. Sadly that’s changed since the move from Italy to the US.

I placed my order on 26th July. The website flagged possible delays, which I accepted — but the item still hasn’t arrived, and it was meant to be a birthday present.

When I called the helpline for help, I was simply told to contact DHL myself. No real support, no accountability, just passed off. For a company I’ve trusted for a decade, this was a disappointing and frustrating experience. I would no longer recommend using this retailer.

I am really upset with THE OUTNET! I have been a loyal UAE customer for a long time. In the past, the service was excellent, but after some internal changes, it has become absolutely awful.

They no longer have UAE customer service like they used to. It is almost impossible to get in touch with them. Nobody replies to emails or even answers the phone.
I am waiting my refund! My purchase was 8July.

The Outnet used to be amazing with great deals and real quality fashion apparel. However, what has happened to it is terrible. The Customer Service does not answer anymore.. at all. The return process has become really bad. Nowadays that every business offers free returns, the Outnet charges you all the possible fees they can to make their buck. They charged me 40 EUR for a return of one little item!!! What's the point of online shopping? What a scam it has become! As a customer of many years I am ending my relationship with the Outnet. Do not buy from them.