The shipping worked well. However, I ordered the wrong part based on confusion with the description. I have emailed two times for exchange instructions with no return. I called the number on the we... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Shipping wasn’t efficient and I had no choice but to select shipping that was more than the item cost. Three items came in three separate boxes for one order and at different times. Other than that -... See more
Company replied
The part was correct and works great. Packaging needs a bit of improvement. The ESD bag meant to protect the component was not taped shut and by the time it got to us, it was just lying in the box not... See more
We placed our order and received confirmation without any shipping details. After 4 days of no action we requested status of the order- had to send a 2nd request. Finally received a reply the part h... See more
Company details
Written by the company
We pride ourselves on our extensive knowledge of the Norcold, Dometic, Furrion, and InVision products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. RVFridgeGuys.com is an independent Norcold, Dometic, InVision, and Furrion parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a working refrigerator.
Contact info
RV Fridge Guys | Seek Adventure LLC, 32043, Green Cove Springs, United States
- 800 712 8822
- info@rvfridgeguys.com
- www.thenorcoldguy.com
3.4
Average
763 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 48% of negative reviews
Typically takes over 1 month to reply
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Poor communication, unreachable and non-responsive.
Tried ordering a part that was listed as in stock, but then received an email that it would be on backorder and typically take 2 to 3 weeks. Over a month later and I have not received an update. The company does not answer their phone and all voicemail is full. I'm just trying to get my money refunded at this point or I'll report to the credit card company.
27 May 2025
Unprompted review
Refrigerator Replacement Part
Easy to find the part I needed on your website. Quick and easy service to place order and timely delivery.
27 April 2025
Reply from RV Fridge Guys
So glad to hear you had a good experience!
Quiqkly received the unit however the…
Quiqkly received the unit however the packaging could be improved since the box received was in rough shape. Unit seems undamaged…
Thanks
27 April 2025
Reply from RV Fridge Guys
Thank you for the review, we'll look into improving the packaging.
I placed an order around 10 weeks ago…
I placed an order around 10 weeks ago and still don't have it. Would not recommend this company because I think its just a scam unfortunately..........
18 February 2025
Unprompted review
Still Waiting
While your staff have been somewhat helpful, we still do not have the product we ordered and we have received no updates or additional contacts other than these request to rate our experience and the product.
1 April 2025
Reply from RV Fridge Guys
This was delivered a while back, Connie. This was a special order and it looks like it was delivered in the estimated time frame. If you need help, let us know!
I still don’t have the product
I still don’t have the product. I should have been told that it was back ordered when I placed the order.
29 March 2025
Reply from RV Fridge Guys
This was requested to be cancelled twice, Mark. I am not sure of the details but if you need assistance, please reach out to customer service.
Tried several times vis email and phone…
Tried several times vis email and phone calls to get info to return an item and got zero response
30 March 2025
Reply from RV Fridge Guys
I am not seeing a return request, Fred, but if you need to get something back to us, please fill out the form at the link below:
https://rvfridgeguys.com/return-request/
They were very professional
They were very professional, and Armon took very good care of my appliances, he was maticulous and took the time to make it perfect. Michael the owner was professional on the phone in setting up my apointment and lisened to my needs. I would definatly refer them to others.
24 March 2025
Unprompted review
Reply from RV Fridge Guys
So glad to hear it!
Wrong part sent.
1 March 2025
Reply from RV Fridge Guys
Please fill out the return request!
https://rvfridgeguys.com/return-request/
Haven't received my order and cannot…
Haven't received my order and cannot find any tracking information.
3 March 2025
Had what no one else can get
Had an elusive part that is back ordered through any other avenue. Saved the day for my repair business!
25 February 2025
Lack of communication
Lack of communication. No access to email. At this time I am very disappointed in the seller. I have tried to contact your company and keep getting messages saying can’t be found.
4 February 2025
Sent product quickly and ask described
Sent product quickly and ask described. Definitely use them again.
4 February 2025
You guys were no help to me at all
You guys were no help to me at all. Please refund my money.
2 February 2025
Can't give a 5 because it's on…
Can't give a 5 because it's on backorder and I haven't received it yet
3 February 2025
The part I ordered is on back order
The part I ordered is on back order, so I do not know if it will work in our refrigerator.
I did call your company first and I was appalled on how rude the man was. He came across that he really did not want to help me. He did finally looked up the part number and told me what it was. He spoke so quickly that I had to ask him multiple times to repeat as well as the website he said I had to access to order the part.
31 January 2025
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