The Moving Portal Limited Reviews 

426
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 122 reviews, reviewers overwhelmingly had a great experience with this company, highlighting the truly exceptional overall quality of the professional service provided from start to finish. Customers frequently praise the friendly staff and local surveyors for being extremely knowledgeable and exceptionally helpful throughout every single step of the entire process. Consumers consistently note that communication is fast and effective, and they deeply appreciate receiving thorough, professional, and easy-to-understand reports delivered promptly. Some reviewers were not happy with delayed report deliveries, unhelpful follow-up information, and missed phone calls that required them to repeatedly chase the company for answers.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting efficient communication and... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as exceptionally... See more

User experience

Reviewers highlight positive aspects of user experience, describing the entire process as quick,... See more

Customer service

Customers report positive experiences with customer service, noting that staff are friendly, helpful, and... See more

Response time

Users describe satisfaction with response_time, highlighting swift reports and fast communication. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great service from the Moving Portal whilst helping me resolve and issue with the surveying company. They are always quick to respond to emails, always answer the phone and everyone I spoke with was... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from The Moving Portal…would highly recommend. I was kept up-to date via their easy to understand portal and emails at every stage, and my lever 3 building survey was extrem... See more

Company replied

Rated 5 out of 5 stars

Andrew was great. Very helpful and insightful for an after visit chat to a human, just to talk through his findings. The content of the level 3 report at near 60 pages is thorough and covers almost... See more

Company replied

Rated 5 out of 5 stars

Survey was easy to sort and they discussed in full the different levels instead of trying to upsell like other companies. Afterwards my surveyor called and went through the whole survey with me, putti... See more

Company replied


Company details

  1. Real Estate Surveyor
  2. Chartered Surveyor
  3. Surveyor

Written by the company

Services: At the Moving Portal we operate a national panel of RICS Chartered Surveyors throughout England, Wales and Northern Ireland. The Moving Portal receive instructions from Mortgage Brokers, Independent Financial Advisors, Estate Agents and Solicitors. We provide RICS Home Surveys Level 2, Level 3 and Independent Valuations, allowing a simple and easy customer journey for our mutual clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

426 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(426)

120 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service from both TMP and the surveying firm, the portal is so easy to use and great to get instant updates. The survey was completed and sent back within 2 days, I couldn't believe how quick! 10/10!

20 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service from start to finish
Roland was our surveyor very thorough
he was more than happy to answer any queries or concerns we had
Report completed and emailed over in less than five days
Highly recommend

12 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our services.
We wish you all the best in the future!

Rated 5 out of 5 stars

Level 2 survey

Level 2 survey. Booked in very quickly and we received a comprehensive survery very shortly after the survey appointment.

12 August 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave a 5-star review!
We wish you all the best.

Rated 5 out of 5 stars

Very happy with the level 3 survey

Very happy with the level 3 survey we had done. It was very thorough and informative with clear photos of each area identified. We also had a call from the surveyor straight after the survey was completed to talk us through what he had found and his recommendations. We would definitely use them again.

6 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Trustworthy comprehensive report

Phone call before the survey, to enquire if we have any concerns etc.
Report in 7 days. Comprehensive and covered more than i expected.
Previously used them and pulled out of that purchase due to points raised then.
This time very happy there are no major concerns and fully trust them and are.proceeding asap.
TMP311611

31 July 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

Rated 5 out of 5 stars

Efficient

Very good communications. Survey completed on schedule and report issued promptly.

6 August 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Super fast service

Super fast service. We needed survey on the hurry up and they bent over backwards to accommodate our needs. Detailed report received super fast.

7 August 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review. We wish you all the best in your onward purchase.

Rated 5 out of 5 stars

The report came back within a week

The report came back a week from the survey visit. The surveyor was able to take a call to explain a couple of questions about the report. The cost was the same for an Associate RICS surveyor as a Chartered surveyor, though I had to ask, as this is something not made clear by TMP.

1 August 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Superb Service

Superb Service, great value for money, 10/10

25 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review. We wish you all the best in your onward purchase.

Rated 5 out of 5 stars

Great experience with the Moving…

Great experience with the Moving Portal. Good communication, and our survey was booked in and the report turned around in a really quick time, for which we are grateful. The survey details were comprehensive and very helpful with tips and suggestions, as well as contact recommendations for repairs. Over all we were really happy with the service we received.

22 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 1 out of 5 stars

Took ages to get a survey

Took ages to get a survey. Then it was cancelled on the day. Had to wait ages again. And then wait ages again to get report. Quality of report could have done ourselves, they just went round with a dampness meter and commented on the decoration. Not very informative.

16 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for your feedback.
We are sorry to hear you were dissatisfied.
Here at The Moving Portal we strive to provide the best service possible, should you wish to discuss this further, please do not hesitate to contact us and we will be happy to help.

Rated 5 out of 5 stars

Steven Whiteley was fantastic.

Steven Whiteley was fantastic - provided an extremely thorough survey and then called me to talk me through it at my request to go through all of my questions! He couldn’t have been more helpful and assured me that I could call him to ask him anything I had forgotten or for any further info. Given me a realistic idea of how to move forwards with my purchase. Really happy with my experience, many thanks.

18 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to leave us a review. We wish you all the best in your onward purchase.

Rated 5 out of 5 stars

This Level 3 survey was extremely…

This Level 3 survey was extremely thorough, and stopped us from making a serious misjudged error. Money well spent.

23 July 2025
Unprompted review
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Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 5 out of 5 stars

Great experience

Great experience. The quick turnaround from instructing to getting the report was fantastic. We trust the survey was done correctly and has helped with our purchase negotiations.

17 July 2025
Unprompted review
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Reply from The Moving Portal Limited

Your satisfaction is our priority. Thank you for your 5 star review. We wish you all the best!

Rated 5 out of 5 stars

great experience and quick response

great experience and quick response

1 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service. We appreciate your kind words.
We wish you all the best in the future!

Rated 4 out of 5 stars

Overall happy with the level 3 survey…

Overall happy with the level 3 survey carried out. Detailed description & photos highlighting areas needing attention.
It’s a pity we had to wait a month before the survey could be carried out and then waited upto a week for the results to come back to us.

10 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for taking the time to review our service.
We are happy to hear the report was detailed and informative.
You feedback means a lot to us, and this will help us improve our services going forward.

Rated 5 out of 5 stars

The survey was conducted efficency and…

The survey was conducted efficency and the report was complete within 2 and a half days after the survey was conducted.

9 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

Rated 4 out of 5 stars

The level 2 survey was to be as…

The level 2 survey was to be as expected a lot of ifs, buts and maybes saying that a survey is needed when buying a home…. The portal is very slow to be updated and the information is sent a lot quicker by email so the portal is really not needed.

20 June 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for your feedback.
We are sorry to hear you felt the online portal was slow.
We always strive to provide the best services.
We wish you all the best in the future.

Rated 5 out of 5 stars

Great to work with everything went…

Great to work with everything went brilliant, nice touch the surveyor phone me in person to make sure I understood everything.

3 July 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you for choosing us and for sharing your positive experience with others. We wish you all the best!

Rated 5 out of 5 stars

Great ☺️

Great ☺️ precise and fast. I highly recommend

27 June 2025
Unprompted review
The Moving Portal Limited logo

Reply from The Moving Portal Limited

Thank you so much for taking the time to share your experience with The Moving Portal. We take pride in knowing our customers are happy with the service they have received. We wish you all the best!

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