I have a mortgage with the company and this was a further borrowing application. Jake Scane was helpful calm and went through all my options and rates etc and there was no pressure. He had emailed me... See more
Company replied
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Review summary
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What people talk about most
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Tilly was incredibly helpful and was fantastic right from our very first conversation. She gave clear, honest information, was really easy to talk to. Even with just one call, I already feel confident... See more
Company replied
I spoke to two people. The first to discuss my eligibility for a mortgage product that I found online and then the second being the consultant later on that day. Both were clear, succinct and patient... See more
Company replied
Laura McBurney was amazing! She was able to help me complete all the information by telephone because I am very bad at technology and I didn't have access to a computer. Laura was very patient an... See more
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Company details
About The Mortgage Works
Written by the company
The Mortgage Works is the buy to let lender of Nationwide Building Society.
Whether you’re looking to purchase a new property, want to remortgage or need to borrow more, we’ve got a range of products and specialist staff to support you with your mortgage.
We’ve been providing buy to let mortgages since 1988, so you can be sure your mortgage will be with one of the most experienced lenders in the business.
Contact info
Pipers Way, SN38 1NW, Swindon, United Kingdom
- www.themortgageworks.co.uk
4.6
Excellent
3K reviews
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Polite and helpful.
20 July 2026
Reply from The Mortgage Works
We're so glad to hear that our help and support met your expectations. We truly appreciate your kind words.
Polite, professional and informative.
An excellent service. I dealt with a gentleman called Nazim Uddin who was polite, helpful and very professional.
21 July 2026
Reply from The Mortgage Works
We're happy to hear that the service was excellent! We appreciate you acknowledging the politeness, helpfulness, and professionalism of our team.
Good service was delivered by the all staff
There was a delay in the process, which was probably caused by a bereavement in my family
22 July 2026
Unprompted review
Reply from The Mortgage Works
We are truly sorry to hear about the difficult time you have been experiencing. We understand that personal circumstances can impact many aspects of life, and we deeply regret any additional stress our process may have caused during such a sensitive period. We are committed to improving our services and appreciate you bringing this to our attention.
I been a landlord for over 20years
I been a landlord for over 20years. I have used most lenders but I can tell you for my experience that The mortgage works is one of the more straight forwards lender,for buy to let. I have dealt before with Scott Miranda and Nazim Uddin. This 2 agents from Nationwide make your mortgage process so effortless that make you feel you want to have them working as your letting agency. Haha. They are helpful, passionate about their job, friendly, no mess about not all this drama downloading stuff in the app with a passcode that doesn't work. Send a message and wait for ages for a reply. You will not have that with. This guys knows their job and your needs no mess about. I score them both 100 stars if I could. Boss give a pay increase to this guy's we keep comeback and do business with you because they are the amazing.
18 July 2026
Unprompted review
Reply from The Mortgage Works
We are so pleased to hear about your excellent experience with our team, especially with the individuals you mentioned. It's wonderful to know that our straightforward approach and dedication made your mortgage process effortless. We truly appreciate your kind words and your continued business. Thank you for sharing your positive feedback!
Additional borrowing on BTL made smooth by excellent service.
I had a mortgage already with TMW and wanted to secure additional borrowing on my BTL. I thought it would be very complicated and painful, but I was so pleasantly surprised. Daniel Morris explained everything in simple english and managed the process for us so smoothly....even though there were obviously some hoops to jump through. It was a delight to have him support us through the application & would strongly recommend TMW for their mortgages and after-care.
21 July 2026
Unprompted review
Reply from The Mortgage Works
We are so pleased to hear about your positive experience with us, especially regarding your additional borrowing application. It's wonderful to know that our team was able to make the process smooth and clear for you. We truly appreciate your kind words and recommendation.
emails /enquiries replied to quickly…
emails /enquiries replied to quickly with all info needed.
very informative phone call which met all my needs.
20 July 2026
Reply from The Mortgage Works
We're so pleased to hear that our team was able to provide you with such helpful and prompt assistance. Your positive feedback about our communication is greatly appreciated!
Found it quite interesting re all the…
Found it quite interesting re all the pros and cons your agent was most helpful but at the same time not influencing my choice 1st class.
20 July 2026
Reply from The Mortgage Works
We're happy to hear that you found the information helpful and that our agent provided excellent assistance without influencing your decision. Thank you for your kind words!
Our mortgage consultant was extremely…
Our mortgage consultant was extremely professional, helpful, knowlegable and understood our requirements. Additionally, she appreciated our position and was efficiently prepared for our meeting. The whole experience was plesant, streamlined and we were left without doubt concerning the process and knowledge that we were in safe hands throughout.
20 July 2026
Reply from The Mortgage Works
We're delighted to hear that your mortgage consultant was professional, helpful, and knowledgeable, and that they understood your needs. It's wonderful that you found the experience pleasant and streamlined, and felt confident in our support throughout the process.
Mortgage review
Friendly professional service
Everything well explained Sarah was very happy to answer all of my questions
20 July 2026
Reply from The Mortgage Works
We're so pleased to hear you received such friendly and professional service! It's wonderful that everything was well explained and all your questions were answered.
Absolute go-to mortgage lender for…
Absolute go-to mortgage lender for buy-to-lets.
Great range of products at competitive rates.
Really like how you get one case handler that sees the whole process throughout. My case handler was Olly who was fantastic. He called when he said he would, he explained things and answered all my queries in a timely manner.
21 July 2026
Unprompted review
Reply from The Mortgage Works
We're delighted to hear that our range of products and competitive rates met your expectations for buy-to-let mortgages. It's wonderful to know that your case handler provided such excellent and consistent support throughout the process.
Very good experience and responsive…
Very good experience and responsive when situation changes.
20 July 2026
Unprompted review
Reply from The Mortgage Works
We're glad to hear we were responsive to your changing situation. Thank you for your positive feedback!
The agent explained everything clearly.
The agent explained everything clearly.
She made it very easy for me to understand.
17 July 2026
Reply from The Mortgage Works
We're delighted to hear that our agent was able to explain everything clearly and make it easy to understand. Thank you for your wonderful feedback!
TMW's pre application risk valuers…
TMW's pre application risk valuers refused both my BTL mortgage applications based on in my opinion issues which would not materially impact their risk.
I found the experience very frustrating and left with a sense of disbelief.
13 July 2026
Reply from The Mortgage Works
We're truly sorry to hear about your frustrating experience with our pre-application risk assessment. We understand your disappointment regarding the BTL mortgage application outcomes. We value your feedback and will review our processes to ensure fairness and clarity.
Reply from The Mortgage Works
We're so glad to hear that our team member provided you with such helpful assistance. We truly appreciate your kind words and positive feedback.
A pleasure to speak with really helpful…
A pleasure to speak with really helpful & friendly staff.
Clear & concise instructions on procedures & proceeding’s to follow
9 July 2026
Reply from The Mortgage Works
We're so pleased to hear that you found our staff helpful and friendly. We appreciate your kind words about the clear and concise instructions you received.
Great Customer Service! The assistant Hasna Beagom was really…
The assistant Hasna Beagom was really helpful, professional and patient. She answered all of my questions and explained timelines, what was required of me to enable the paying off of my mortgage and what to expect from The Mortgage Works.
16 July 2026
Unprompted review
Reply from The Mortgage Works
We're delighted to hear about your positive experience. It's wonderful to know that our assistant was helpful, professional, and patient in answering your questions and explaining the process.
Reply from The Mortgage Works
We're so glad to hear that you had a great experience.
Great experience from beginning to end
Great experience from beginning to end. Helpful patient advisor. Made the whole process an easy task. Happy with the outcome and look forward to proceeding with purchase
7 July 2026
Reply from The Mortgage Works
We're so glad to hear that you had a great experience from start to finish. It's wonderful that our advisor was helpful and patient, making the process easy for you. We're happy with the outcome and look forward to your purchase!
Olly was extremely helpful
This is really about Olly(employment number P509469). He went above and beyond in answering my questions even though it wasn't strictly his department. Much appreciated.
15 July 2026
Unprompted review
Reply from The Mortgage Works
We are so glad to hear about your positive experience. It's wonderful to know that a member of our team went the extra mile to assist you, even outside their usual responsibilities.
TMW clear info, timely responses
TMW clear about the process, timely responses. Have dealt with Olly on a number of occasions and he is friendly and professional. As a professional landlord exactly what I need.
15 July 2026
Unprompted review
Reply from The Mortgage Works
We're delighted to hear that our process was clear and that you received timely responses. It's wonderful to know that our team provided friendly and professional service, meeting your needs as a professional landlord.
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