The Mortgage Works Reviews 

friendly staff, efficient process. would recommend

Very easy process. James on the initial call and Frances on the appointment we're both very helpful and easy to deal with.

Frankie was amazing at helping me through the process of applying for an advance on my mortgage

Really straightforward experience, Natasha has helped with a couple of remortgages and has been fantastic. Will use again.

Good customer service: smooth communication, prompt response, clear instructions and straight forward process of application.

I approached TMW for the first time because of its association with the Nationwide Group, but unfortunately, it was a terrible experience.

The advisor demonstrated a serious lack of knowledge, experience, and due diligence, appearing more focused on completing and submitting the application than properly understanding my circumstances. This resulted in wasted appointments, unnecessary delays, and significant frustration.

Even worse, the advisor was difficult to approach and unavailable when support was needed. Due to the lack of proper guidance and experience, I ultimately lost my property transaction and my credit score was impacted.

For such an important financial process, I expected far better professionalism and support. I would not recommend TMW based on my experience, sorry!!

Great helpfull

I cannot praise the service I received this morning enough. The young lady 'Lydia' who answered my call was not only incredibly polite but was able to answer my issue efficiently and effectively pointing me in the right direction and answering my questions perfectly.

She was able to look further into my request and investigate what I was asking for finding a solution and as far as I am concerned went above and beyond. She is an absolute testament to the firm and what customer service is all about. Thank you.

I already had existing TMW mortgages, and wanted to secure another purchase, Daniel Morris always makes the whole process a lot easier, great communication every step of the way and quick to respond and makes the whole process and application complete smoothly ....would strongly recommend Daniel at TMW. 5*.

Very good communication and got everything sorted on time. Very patient and very good at her job.

Friendly.
Professional and very knowledgeable.
Fast and easy to go through.
Excellent service from Laura McBurney.
Laura made the process easy for me and was very informative.

I can only talk about Daniel who was looking after me he was excellent professional and friendly explained everything and made sure I understood.
I would 100% use TMW again mainly due to Daniel and I would like to have him dealing with me again

Excellent advise and good communication of products available
The advisor was very helpful

Daniel explained everything great happy with the mortgage .Thankyou.

Darren has been professional and super efficient throughout, guiding us through the process

Beth Carter was very helpful and informative. She made the process run quickly and smoothly.

Spoke to Callum a few days ago and he was very helpful and understanding. Great customer service👍🏻

Daniel was very helpful, and easy to talk to. Thankyou Daniel.

I spoke to Daniel at the Mortgage works today. He was great. Talked about what was available to me and explained this clearly and thoroughly. He made the whole process easy to understand.