JCB Group Reviews 213

Car was damaged whilst being serviced. Look elsewhere for a garage that cares about customers and their vehicles.

To start it is very difficult to get through on the phone to discuss and book service. We reported an issue with the car spluttering and cutting out when cold when booking in for service. It was returned with same problem so we took it back only to be told that we would need to book it in for a diagnostic check at a cost of £125 plus VAT. I asked why it wasn’t checked at the service as requested and was told they just do the service. I asked why they have a section for you to fill in for other things to be done. I said I have had cars serviced at garages for 48 years and if you request something to be looked at when bringing in for service that has always happened. In response I got a shrug and asked if I would like to book it in. Our family has 3 cars serviced there but that certainly won’t be happening again. Shame on them. From other reviews I can see I am not alone.

I visited the VW JCB Tunbridge Wells dealership for a service and to look at a fault with the ambient lighting in my 2 year old Golf. It was horrible experience. Although the service was carried out ok (didn't reset service computer though), they failed to look at the lighting issue, and tried to fob me off with "it worked when we looked at it", even though it hadn't worked consistently for 5 months and it wasn't working when i collected my car from the car park on pick-up. Pretty rubbish really. Now have to go back 6 weeks' time and experience more inconvenience and incompetence

I took delivery of a brand new 26 plate vehicle from this dealership on 26 March 2026. Unfortunately, the vehicle was supplied in a condition that falls significantly below what would reasonably be expected of a new car.

On the day of handover, I identified and reported multiple defects, including scratches, paint imperfections and a poor overall finish. This was documented immediately. Further inspection has since revealed more extensive issues, including heavy swirl marks across multiple panels (indicative of improper machine polishing), surface contamination, smeary interior glass, and trim discolouration.

These are not minor cosmetic issues. They are clear indicators of inadequate and substandard pre-delivery preparation.

Whilst the dealership initially acknowledged the damage and proposed body shop repairs, their subsequent handling of the situation has been unsatisfactory. Concerns have been dismissed without proper inspection, including issues relating to the windscreen and wipers, and there has been a clear attempt to minimise the scope of the problem and limit the proposed remedy to selected items rather than addressing the full extent of the defects.

Under the Consumer Rights Act 2015, the vehicle must be of satisfactory quality and meet the standard expected of a brand new vehicle. The condition in which this vehicle was supplied clearly falls below that standard.

In order to bring the vehicle up to an acceptable standard, it would require professional paint correction and detailing work, typically in the region of several hundred pounds, in addition to rectification of interior and trim issues. This is wholly unacceptable for a brand new vehicle.

The matter has now been formally escalated, and I am seeking full rectification by a suitably qualified professional, along with appropriate compensation for the inconvenience, time, and diminished condition of the vehicle at delivery.

This experience has been extremely disappointing and falls well below the standards expected from a main dealership. I would strongly advise prospective customers to thoroughly inspect any vehicle prior to accepting delivery.

jcb seat medway . i picked my new car up last thursday i couldnt inspect it ,it was 8am and covered in dew no offer to dry it . on getting home i washed and polished car and noticed 12inch scratch on bumper .under the bonnet its flthy its like someone has thrown flour over all plastic parts and the lights ive no idea what this is . the oil and screen wash isnt topped up i dont beleave they have done a pdi inspection . the manager has refused my rejection under the 30 day terms as damaged . he said show me a photo car was wet with dew how pathectic and immature . ovb i will now seek legal advice .dont buy from this garage unless you want a damaged car . and filthy car . and oil level low and screen wash low .ive rejected your faulty filthy damaged car come pick it up im not driving 4 hrs to return it . .this bumper and faults has been confirmed by carl AA who inspected it .it is not a warranty claim as its not a manufacturer fault its jcb seat medway london rd fault lack of care AVOID THEM .i want the pdi form and form saying i excepted car in this state .there wont be a pdi form it wasnt done . and i didnt sign a form .what is this white stuff under bonnet is it hazardas waste .seat uk confirmed i can reject my faulty dirty damaged brand new car within 30 days ,im deciding whether to have repaired cleaned tested at my local garage so i can keep my red one or reject it and have grey one with black roof i will make my choice nxt week im certainly not going nr medway jcb again they have to pick up car if i reject . as customers in law we have rights .yesterday further harrasement from manager reported to seat uk to quote i want this put to bed unquote ,fine refund me my money 21300 and pick your car up . manager states all calls recorded listen to salesman stating i must of missed damage john not there was no damage john ,i will be requesting all calls as is my legal right yesterday 29th AA attended again two bolts missing rear wheel .local seat garage confirmed pdi issue .latest today i requested cctv footage as manager wanted proff car was wet at 8am so impossable to view it ,manager just came bk saying they only keep footage for 48hrs so very convient . lets see about recorded calls which holds evidence to support my claim car was damaged 31 3 2026 .case put with ombudsman as seat uk and seat jcb medway just liers 31st march ,theyve forged my signature hand over form and every box has been ticked inc used car boxes mine is brand new . salesman writes corrctly no smart phone then ticks box saying he connected my phone to car more lies like pdi form .im going after this firm via bank charge bk ombudsman and trading standards vile firm DONT BUY FROM THEM ignoring my freedom of imformation request all calls and manager seat medway ignoring my request for correct address managing director for pre court letter .trying to cover his lies i will get it from companys house .TWO BOLTS MISSING IS MECANICAL FAULT GROUNDS FOR REJECTION AS IS DAMAGE TO BODY WORK .asked 5 times emails ignored by manager about my 299 refund as i cancelled 2 yr service plan will open complaint monday with vw finaces just robbers at seat medway .autotrader are now looking in to this you cant advertise car brand new showing it in showroom when its 11 mths old .the director j bischoff hasnt even got a live email its pathectic

JCB Kia Ebbsfleet. Thank you to Jenny for a great customer service. Dropped off my Niro4 HEV this morning. Staff very friendly and welcoming. Slick operation, loan car ready and Car serviced in excellent time, washed as well. I can highly recommend this garage.
Thank you

helpfulness of Sapphire on reception, professionalism of mechanic doing the service

Not a lot to say except not given the car I booked for test drive. Not only that it was so dirty I had to ask for the inside to be cleaned so I could actually get in it without getting mud all over my clothes!

Excuses were made, but it was obvious bs and sadly I’ll now not go back. It also put me off the car that I was so excited to see and drive.

As for the sales exec, he actually looked depressed and had no enthusiasm or get up and go, it clearly had gone. I felt very sorry for him to be honest but either way, very poor experience.

Had a mot and service been using them years think that speaks for itself allways professional .

I don’t often leave reviews, but Dave Davison at JCB Kia in Rainham Kent truly deserves recognition. It was a refreshing change to deal with someone who genuinely went out of his way to accommodate my needs and took the time to guide me through the process.
His customer service was exceptional, and his knowledge and patience made the entire experience straightforward and stress - free. I felt confident and well supported throughout, especially as my car was a lease.
I wouldn’t hesitate to recommend Dave to anyone looking for a Kia to lease or buy. He is friendly, efficient and always wears a smile.
Thank you Dave.

What made my experience great? Grace did.
I had started my search for a new car by visiting several dealerships (including another Kia one).
But here I found the car that I wanted and was fortunate to be dealing with someone who knew her subject and what she was selling.
And then on top of that she understood what I needed and didn't ask any daft questions.
I left a very satisfied customer

Recently purchased a new Dacia duster. Excellent service from Daniel C from start to finish. Kept up to date with everything. First class service all round. Very professional. Thank you for you help.
Totally recommended

For my service recently, I dealt with a guy called Cliff. He provided all the information I needed prior to the service and all was carried out in an excellent manner. Hope to deal with him again in the future. A real credit to JCB.

The best customer service I have ever experienced the manager and Claire Crawford made my life easy from getting me curtesy car to bringing my serviced car back to me .a lively man brought it back all clean JCB are the best 5 stars is not enough we all need these lovely kind caring people in our life’s before with Kia you was just a number now with jcb they really care thankyou for everything from phone calls to bringing my shiny clean Kia back xxx

The only reason why this is a one star is that it is the minimum. This is not a review of the service but rather the lack of service. I need to have my Kia serviced and the Kia website offered to accept online bookings. I booked my service through the website and got a confirmation that it had been booked. The next day I got an email stating that "as requested the service booking had been cancelled". I did not request the booking to be cancelled and there was no reason provided as to why the service had been cancelled. Maybe there was an overbooking but no reason. I tried to call and every time I went through to the service department (during office hours) no one answered and the phone rung until it disconnected. I tried several times and it did the same thing. I then called the sales department as they would take calls to sell and get commission. I actually got a person who took a message and said they were going to escalate it to the service department, the service department manager and the dealer principal. I would definitely get a call back that day from one of them...

Nope, 2 weeks later and I haven't get a call back from them. My car is going to have it's service at a rival tomorrow. I will not be trying to contact JCB Medway for a service again.

We've been sold a faulty 4 x 4 driving mode Nissan truck Navarra. We did not know this issue, until we tried the 4x4 mode. Not expert in claims handling, they promised for the after care insurance warranty service but never happened, they did not replace the OSF DRIVESHAFT. They sold the vehicle to us, without checking diagnostics if the the vehicle is road worthy.
Breach of the Consumer Act 2015.
Its a horrible experience, they are not honest.

Purchased a new Cupra Leon Estate VZ3, from JCB Group,Cupra Crawley, I received a truly outstanding level of service from David Borruso, his level of brand knowledge is incredible, such a nice people person, I was introduced to the sales manager Sat Krishnakumar he was equally genuine, and a real asset to the JCB Group, he gave a very fair p/x price. I traveled 100 miles for my new car, you should too, for anything Cupra speak to David Borruso at JCB Group Cupra Crawley, he’s the best salesman I’ve dealt with in 40 years, thanks David!

I would just like to thank Matthew from Renault Canterbury for his service when purchasing our new car

Very disappointed with the couldn't-care-less attitude of customer service at Ashford. iD3 with headlights stuck on and told that it would be 5 weeks before anyone could look at it. Lack of diagnostic engineers, supposedly, yet I could book a service within 2 days. Not sure how they can service an electric car without any kind of diagnostics. VW Maidstone very helpful and booked it in next day.

I bought an ex-demo Leon on Nov 25. I resented paying a £199 admin charge for things that were not done eg history check on their own car.
I noticed that retaining screws for wheel arch trim were missing and, in spite of contacting them 3 times, I am still waiting.
It seems that once they have your money their interest is ended.

Update - at the 4th time of asking I finally found a helpful person in the Parts Dept who sorted it quickly.