The Jacket Maker Reviews 481

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 130 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent craftsmanship and luxurious feel of the materials, especially the leather. Many people appreciate the perfect fit of the items, often highlighting the made-to-measure option and the attention to detail in tailoring. The staff and customer service are frequently commended for their professionalism, helpfulness, and responsiveness, making the overall experience positive. However, some customers experienced issues with their orders, including longer-than-expected wait times and problems with sizing, such as shoes being too narrow despite ordering a wide fit. A few other people also felt that the quality of some products was poor, citing issues like strong glue smells, loose insoles, or jackets losing color and being made from incorrect or cheap materials. Additionally, some reviewers reported dissatisfaction with customer service, mentioning unresponsiveness, misleading information, or difficulties in resolving issues like delayed orders or requests for photos of custom items.

What people talk about most

Product

Consumers find product quality to be outstanding, with many praising the craftsmanship, soft leather, and... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of the... See more

Order

Customers had ambiguous experiences with order, with some reporting positive outcomes such as fast shipping,... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the excellent,... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About six months ago, I received my Double Monk Strap shoes. They looked fantastic and fit perfectly. My first order (wide-fit EU44.5) didn’t quite work out, and after a long wait, I had finally... See more

Rated 5 out of 5 stars

Purchased a standard size Bliss Bomber that just didn't fit quite right, I have larger chest/hips and a smaller waist and have difficulty not swimming in jackets which fit my bust. Sam from The Jacket... See more

Rated 5 out of 5 stars

Based on my own experience, I brought a leather jacket from this website, I found a lot of good unique designs that fit my personality on this website only. beautiful color, true leather, good sti... See more

Rated 5 out of 5 stars

What a luxe jacket! Even the packaging was so exciting. I wore it to a pumpkin patch and got compliments non-stop. It's warm enough for the winter but also light enough for fall time. Truly the perfec... See more


Company details

  1. Clothing Store

Information provided by various external sources

Shop Finest Quality Men's & Women's Leather Jackets or Customize Your Own Jackets. Made to Measure Option & Free Shipping World Wide On All Orders.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

481 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We received the jacket

We received the jacket, my Wife wore it Saturday, it fits perfectly and the tailors did a great job, thanks to you and the tailors my wife it happy and loves it.

28 November 2025
Unprompted review
Rated 4 out of 5 stars

Goods service

Goods service, quality of coat great ! Soft skin and certainly keeps cold winds out! Very Happy with it!! Thankyou

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Honest Review, and THANK YOU message

This was the best leather jacket I have ever bought both in terms of fit and quality, really worth every penny. THIS IS the kind of leather jackets that will last a life time. I will most definitely have another soon.

I used the customised fit option
The team immediately contacted me once they saw a small concerned measurement (sleeve , shoulders) their recommendations were better fit than what I entered my self.
Keep in mind this is a back and forth process check your email regularly during the first week of the order.

Amazing Jacket, and definitely an Amazing team ( Thanks Max)

Message for the team: I wish the Jacket Maker build a twin sister brand for other type of costumized clothing. You guys tackled the hardest type of clothing and u aced it, u have great team and for sure great tailors. I don’t see why not ? (:

If you had question for my experience you can reach me out through my X account: @AlruhaimiAB

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Based on my own experience

Based on my own experience, I brought a leather jacket from this website, I found a lot of good unique designs that fit my personality on this website only.
beautiful color, true leather, good stitching and perfect size and fit too. the jacket is really as shown on the website so you'll get what you see.
at first I made mistake by taking bigger size, it took some times but they kept their promises by replacing it with smaller one.
thank you Max and your team.

12 November 2025
Unprompted review
Rated 5 out of 5 stars

I ordered Fernando Quilted Green Suede…

I ordered Fernando Quilted Green Suede Biker. I took time to get my order because I made confusion with my shipping address. But Max, design consultant helped me with that so finally I have my jacket and I am very satisfied. It's like it was tailored just for me

18 November 2025
Unprompted review
Rated 5 out of 5 stars

What a great company and an awesome experience

What a great company and an awesome suede jacket. I had a suede jacket custom made and when I received it, ikt just didn't fit right. I had made a mistake with one of the measurements I gave them. I contacted the company and they took it back and made the revisions necessary without any questions. I would recommend them any time

10 August 2025
Unprompted review
Rated 5 out of 5 stars

I ordered my 4XL leather jacket from…

I ordered my 4XL leather jacket from the Jacket Maker
On arrival i found it to be a bit too small. so I contacted the Jacket Man
My wife took my measurements and I sent the Jacket and my measurements back
When I received my new jacket tailored to my measurements it was a perfect fit. the workmanship was second to none it was perfect
All my family and friends love it like I do
Thank you my Jacket Man

12 August 2025
Unprompted review
Rated 4 out of 5 stars

Very good product, just a few glitches

Excellent product, good quality, well-made and good fit which will soften and wear in wel.

Initial communication was excellent, eg on accurate sizing, to the point of giving an unsolicited partial refund to compensate for a slight production backlog.

Then things went quiet and I got nervous, but the product arrived in the nick of time, about six weeks after ordering.

So overall an excellent experience. Went to give an 4.5 but only option is a 4 for some delay and lack of communication at that point. But I would buy from this company again without hesitation.

(Order # 5049]

4 November 2025
Unprompted review
Rated 5 out of 5 stars

I received two jackets and a leather…

I received two jackets and a leather duffle bag from The Jacket maker.
The men’s leather jacket is so incredibly nice, my husband receives compliments every time he wears it. Other guys have purchased the same jacket after seeing him wear it. The quality is 10/10. The hood is removable but makes the jacket look so trendy. I also received a suede jacket that is beautifully tailored, stunning material and quality. What you see online is actually not even as nice as it looks in person. Lastly, the duffle bag, that brings elegance and style when packing for an overnight trip. Quality on all pieces is 10/10. Would recommend.

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Customer service was top notch

Customer service was top notch! Buying jackets is so hard for me since my body is a small/medium but my arms are long long and large/xL. The team was responsive and the quality of the jacket was superb. Will be buying from them again and would recommend to friends and family. :)

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Beautiful Jacket

I had my initial doubts but those were erased when I got the jacket. The customer service is awesome too as the first one didn’t fit. Would def recommend giving these guys a shot!

15 September 2025
Unprompted review
Rated 5 out of 5 stars

Very high value vendor

I've gotten two jackets from these guys, and they are fantastic. Custom fit, with the details you want, with quality materials, good service and a great price. Literally, what's not to love. Not sure why everyone doesn't buy their jackets this way.

30 September 2025
Unprompted review

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