I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more
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Company details
Written by the company
The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk
Contact info
14-16 Dixon Road, Brislington, Bristol, BS4 5QW, Bristol, United Kingdom
- support@theindependentpharmacy.co.uk
- www.theindependentpharmacy.co.uk
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Prompt delivery
Easy to navigate site
Easy to navigate site, straightforward ordering & quick confirmation following pharmacy check.
Order delivered speedily & ear spray worked well.
Great service
Great service
I appreciated the constant communication & updates regarding my order
Perfect service
The Independent pharmacy was easy to deal with.
The Independent pharmacy was easy to deal with, they explained and communicated well. The order was changed by myself after initial payment and they quickly made the amendments and resolved my issue. The delivery transaction was straightforward. Great Service.
Easy to fill in request form
Easy to fill in request form. Item delivered quickly.
Super delivery and online service
Super delivery and online service, excellent medical advice with the product, how to use and duration.
Good prices and fast delivery
Professional and quick service thank you
Professional and quick service thank you
I using only four days really working xx
The ordering process and service…
The ordering process and service delivery was good and fast.
This company are amazing
This company are amazing. From easy ordering, they keep you informed about your orders journey, to quick Royal Mail delivery in a well packed secure box. Perfect.
I like this company!
I like this company. They did all the proper checks, quickly and efficiently. Their communication was good and their delivery perfect. Hard to fault!
Good pricing
Good pricing . Efficient . Good UK product with good expiry. As ex medical worker appreciate efficiency and easy use. Good usable website and no follow-up hassles.
This is just one of several…
This is just one of several transactions that I have had with The Independent Pharmacy, they are great and deliver orders very quickly.
Unacceptable Bait-and-Switch with Zero Communication
Yesterday I ordered and paid for Amorolfine 5% Nail Lacquer 5ml. Today I received an email asking to pay a further £6.50. When I reviewed the order I found it had been changed to Curanail 3ml. After sending them an online query (they don't accept phone calls), I received a second email saying their clinical team needed more information, and I'm to log on and answer their questions. The only question there was to answer was their request for the additional £6.50. I am incensed that they should demand an additional payment without the courtesy of explaining why they've changed my order for a more expensive product.
I've just now received a text saying their doctor needs more information, but still without telling me what or where I'll find the questions. As a first time user my first impressions of this company aren't good.
Later...Thank you for your reply below Roni. Rest assured the only emails received from you arrived in my Inbox. That you "recognise the importance of ensuring that any changes to treatment recommendations, additional costs, or requests for information are communicated as clearly as possible" clearly didn't apply in my case!

Reply from The Independent Pharmacy
Ordered a couple of times now and been…
Ordered a couple of times now and been good service both times. This time the Royal mail accidentally delivered my parcel to the wrong address. I contacted customer service who very promptly responded and sent out a duplicate order so there were no interruptions in my treatment while they chased up royal mail for me. Excellent service will use again.
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