I have given this company 5 stars, I could have given more if I could! From the start they give you the confidence to order from them. They are extremely professional in all their dealings from in dep... See more
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The Independent Pharmacy is an Online Pharmacy and Online Doctor service specialising in Men's, Women's, and Travel Health. We offer online consultations for specific prescription medicines, as well as selling all associated pharmacy medicines and goods at discounted prices. We want to revolutionise healthcare in the UK and aim to be the most customer-focussed, user-friendly Online Pharmacy & Online Doctor available. We want our customers to feel confident to contact us for advice and make purchases from us. Visit us at: www.theindependentpharmacy.co.uk
Contact info
14-16 Dixon Road, Brislington, Bristol, BS4 5QW, Bristol, United Kingdom
- support@theindependentpharmacy.co.uk
- www.theindependentpharmacy.co.uk
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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I received the medicine I needed
I received the medicine I needed after a thorough consultation. I met here with really understanding and polite and also very professional and meticulous people. They not only helped me when I really needed it but also gave tips on where to go for additional help. I wholeheartedly recommend the Independent Pharmacy service
Exactly what it says on the tin!
Excellent service
Easy to use website, quick delivery & good value for 5ml
Very helpful staff
Very helpful staff. Fast delivery. Received follow-up emails to see how product was working. Still definitely use again
Easy to buy online medication…
Easy to buy online medication expecially when having trouble leaving the house and no one who can go collect medication for you
Good prices and amazing customer service
Didn’t send what I ordered
Ordered some medication which was advertised as a certain brand. It arrived and was a completely deferent brand which I didn’t think were as effective as the ones I had previously had. This is false advertising and goes against trading standards. They didn’t get back to me when I contacted them on their contact us form.

Reply from The Independent Pharmacy
Excellent Pharmacy
Excellent pharmacy to deal with, great communication, professional with fast and tracked delivery, highly recommended, have been dealing with them for several years.
I feel safe here. The emails making…
I feel safe here the emails make you feel you are not forgotten once purchased. Im into my 2nd week I have lost weight and in a brilliant routine with it . I do 10 am 3pm and 7pm to take with my meals. I do not like eating breakfast first thing so it works perfectly for me. . I feel great also so I dont know what else is making that happen alongside. The weightless. My belly has come down lots in a short time.
I'm very happy. .
Really useful
Timely reminders, good product range and swift delivery every time
Excellent pharmaceutical company good…
Excellent pharmaceutical company good easy to deal with via their questionnaire on their website delivery quick & quality products of what you need and good prices too great follow up service too
Would recommend
Decent Online Pharmacy with good selection of products and services
The website is easy to navigate, and for prescription based medicines the process to complete the Q&A section is relatively straight forward. The pricing could be a little more competitive.
Always a great service
I've used the Independent Pharmacy many times. I have always found them to be good value for money. The delivery times are good and I appreciate the care they take to check you have requested the right medications. I would highly recommend.
Easy to deal with and quick to deliver
Easy to deal with and quick to deliver. Use them regularly.
Quick and easy
Quick and easy to locate products and places an order. Efficient delivery, kept informed of the process.
Not user friendly to disabled elderly folk!
As an Octogenarian who has had dealings with The Independent Pharmacy over six months, I can now summarize my opinion of the company in five words: unhelpful - unprofessional - untrustworthy - unbelievable - unsympathetic. One last thing, I have a sneaking suspicion that a medical document I previously submitted vis-a-vis my prescription was acknowledged and then binned. Don't look to TIP for support if you are elderly and disabled as you will get short shrift!

Reply from The Independent Pharmacy
Discreet and efficient checks and delivery
Enquiry and delivery were handled in a discreet and efficient manner. Checks were made on my suitability for the treatment and warnings about possible interaction with other medication I am taking regularly.
Medicine did not get sent
Medicine did not get sent.
Completely inadequate service attitude, and process. Everything is handled by their automated system, with multiple AI doctors popping up on the platform the decisions are automated, but you don’t get a notification so they just bill you and cancel as soon as you notice.
Clearly they then make a great deal of money either from stock bargaining or sheer volume of their holding accounts via*not* delivering your medication either in a timely way or even at all.

Reply from The Independent Pharmacy
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