The Ideal Garden Shop Reviews 

3,911
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 300 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the items are constructed from solid, robust materials and always arrive very quickly without hassle. People also find the garden edging exceptionally simple to install, making it extremely helpful for various outdoor landscaping projects. Some reviewers were not happy with delivery delays and occasional communication problems experienced with external courier services. A few consumers also noted receiving shipments where the outer cardboard containers arrived damaged or torn during transit from couriers. Despite these shipping setbacks, shoppers generally remained very satisfied with the core products.

What people talk about most

Product

Reviewers highlight positive aspects of product, expressing satisfaction with high quality materials and... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders arrive very quickly and well... See more

Quality

Clients share positive opinions on quality, frequently praising the robust materials, solid construction, and... See more

Order

Customers had positive experiences with order, frequently highlighting quick service, prompt delivery, and... See more

Service

People report positive experiences with service, frequently highlighting efficient support, fast delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy ordering, able to book a delivery time to suit us. Excellent quality. Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles toget... See more

Company replied

Rated 5 out of 5 stars

Great product made from high quality robust material. Easy to connect and locks together very nicely with the tabs and tool provided. Solid and stable in the ground. Used for creating a border for new... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, ordered on the 12/4 arrived on 14/4. Kept informed by Ideal Garden. Have been waiting for core edging the size and colour we wanted to come back in stock to complete the project, cre... See more

Company replied

Rated 5 out of 5 stars

Brought some more of the 100mm corten steel garden edging which is a great product and looks fantastic when finished. Would give another 5 stars for the tool that was supplied with the second batch wh... See more

Company replied



Company details

  1. Landscaping Supply Store
  2. also in
  3. Garden Center
  4. Landscaping Service

Written by the company

Here at The Ideal Garden, we've been selling high-quality gardening and landscaping products to customers all over the country for years. Our family-run business developed from our landscaping firm which has been going since the 1980s. We discovered some great landscaping products over the years and decided they were so good that we would start supplying them ourselves. Since then, the online shop side of the business has grown massively - but we still run everything from our central office and storage centre at Calves Lane Farm, maintaining the close-knit family-run style of doing business.

The Ideal Garden Shop

Written by the company

We're commited to our customers!
The Ideal Garden Shop, established in 2014, is a family run business based in Buckinghamshire. We take great pride in being able to offer high quality products at the best possible prices to our customers. We believe our unrivalled customer service is the key factor to our success and have maintained a 5-Star rating on Trustpilot for the last six years.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,911)

297 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Always quick reliable service and the edging is excellent and was well packaged too.

5 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review!

Rated 5 out of 5 stars

Prompt advice and delivery.

An email request for information was answered promptly and my order arrived ahead of schedule.

2 July 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Dee!

Rated 3 out of 5 stars

Goods delivered as ordered but not on…

Goods delivered as ordered but not on the requested date! Delivered earlier than requested which was slightly inconvenient, hence the three stars.

30 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your feedback. We're sorry to hear the earlier-than-expected delivery was inconvenient for you. While we always aim to deliver within the estimated timeframe, occasionally orders arrive sooner than anticipated due to the efficiency of our delivery network.

We appreciate your comments and will pass them on to our delivery partners. Thank you for your order, and we hope to have the opportunity to provide you with an even better experience next time.

Rated 5 out of 5 stars

Great purchase. Good website. Prompt delivery.

A straightforward purchase. The website is clearly laid out and my order was processed very quickly, being dispatched within 24hrs. The delivery company was also efficient and on time.
The Core Edge is robust and should last many years.
A win all round I think.

29 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your kind review, Jeremy!

Rated 5 out of 5 stars

Easy ordering and fitting Tree circles

Easy ordering, able to book a delivery time to suit us.
Excellent quality.
Easy to fit. My 8 year old granddaughter was sat with a box of grease and a socket spanner and put the tree circles together without any trouble. Her daddy gave a quick tighten and then inserted into a slightly watered and soften soil. My husband says mowing the orchard grass is a lot easier now.
We will be ordering more.

20 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Your daughter has a future in landscape design waiting for her! Thank you for your kind review, Harriet.

Rated 5 out of 5 stars

Ordered at 13:10 and within 30 mins was…

Ordered at 13:10 and within 30 mins was told my order was despached. Great speedy service and good product. Only fault was parcel was well bashed when it arrived but thats not there fault

26 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

We take pride in our speed and efficiency, and we rely on the courier to match our standard. We apologise if they let you down with that, but we are grateful for your kind review. Thank you!

Rated 5 out of 5 stars

Easy to fix


Easy to fix. Sturdy and I will be buying more for the rest of my grass borders now I have seen and used the product

15 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you for your review, Michael!

Rated 5 out of 5 stars

Core lawn edging

Excellent product, just as described. Arrived on time, well packaged and in perfect condition.

11 June 2026
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

Thank you, Sarah!

Rated 5 out of 5 stars

Corten steel edging

Ordered the Corten steel edging for our garden. Used it to edge a small patio area and the edge of the lawn. It was easy to install and looks absolutely brilliant. Really pleased with how it all turned out! We are ready to open our garden to the town for the open garden fundraiser! I’d add photos but can’t work out how to!

25 May 2026
Unprompted review
The Ideal Garden Shop logo

Reply from The Ideal Garden Shop

We are so pleased to hear. Thank you for your review!

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