TheHut Reviews 15,637

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the quick and efficient delivery. Many people appreciate the competitive and fantastic prices, often finding designer products at significant discounts. The ordering process is generally described as easy, and the items are often well-packaged. However, some customers experienced issues with product sizing, finding items to be too small or not fitting as expected. There were also occasional concerns regarding delivery charges, with some people finding them a bit steep, and a few instances of incorrect items being sent or damaged packaging upon arrival.

What people talk about most

Product

Users describe ambiguous interactions with product. Many customers praise the great prices, quality, and fast... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Order

Clients share ambiguous opinions on order experiences. Many reviewers report issues such as cancelled orders,... See more

Price

Reviewers frequently highlight the positive aspects of pricing, often finding items at significantly lower... See more

Service

People report positive experiences with service. Many customers praise the fantastic, quick, and efficient... See more

Based on these reviews

Rated 4 out of 5 stars

Delivery on time Ralph Lauren polo shirt advertise custom slim fit What arrived was slim fit Which I would have not ordered £2.99 return And there is a charge for shipping too Which on this order I di... See more

Company replied

Rated 4 out of 5 stars

Good prices, quick delivery, well packaged. Down side, postage 6.99 and 2.99 returns, which is fair delivery if item fits However, the sandals bought were a little too small, unusual as I am a 6... See more

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Rated 4 out of 5 stars

Quick delivery great items just could do with being a bit cheaper i spoiled my self with birthday money would not normally spend on expensive stuff but happy with items I bought

Company replied

Rated 4 out of 5 stars

Fanrastic quick and efficient service and a bargain purchase. What's not to like... Deluvery charges a bit steep but that said deluvery was wwithin 2 days of purchase.

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Rated 5 out of 5 stars

Almost slways buy my handbags from The Hut. Decent and affordable offers mean I can indulge more often than not. The prices are the cheapest around ( with offers). Delivery prices are now a tad expe... See more

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Rated 5 out of 5 stars

Wonderful product although unfortunately the mini boots slipped off my feet as slim footed. Would still like to say the Hut provided excellent support throughout the ordering, dispatch & return p... See more

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Rated 5 out of 5 stars

Thank you so.much for listening to me Highly appreciated Liam is very quick to answer my complain and listening to me Thank you so much Brilliant customer care 👏 This is about customer... See more

Company replied

Rated 5 out of 5 stars

Prices are fantastic for designer products. Plenty of sales and an added bonus for keyworkers and NHS staff regarding The Blue Light.Delivery is unbelievably speedy.Cant fault The Hut.A great find via... See more

Company replied

Rated 5 out of 5 stars

The site is easy to navigate. The prices are amazing, especially as there is the added bonus of additional discount. I have wanted a House of Hackney and Barbour collaboration for the LONGEST ti... See more

Company replied

Rated 5 out of 5 stars

Next day delivery even after ordering at 4pm Sunday, kept up to date with tracking and well packaged and everything as it should in within the multiple item order.Can’t get much better than that ⭐️⭐️�... See more

Company replied

Rated 5 out of 5 stars

This was the first time I made an online purchase of a pair of Paul Smith shoes from The Hut. I was well informed about the delivery status after I had made payment and had been advised that my onlin... See more

Rated 5 out of 5 stars

Always a decent price on The Hut. Cannot fault the speediness or ordering and delivery. Though the delivery pricing is now a tad expensive tbh. It doesn’t dissuade me from buying as the company has pr... See more

Company replied

Rated 1 out of 5 stars

Customer service text line doesn’t work. The responder kept repeating the same questions over and over after validating them. Ordered £150 bin that arrived badly damaged. They have finally refunded me... See more

Company replied

Rated 5 out of 5 stars

Really fast delivery, ordered Saturday tea time and was with me Sunday afternoon. Well packaged and a really good price. Fantastic service and I would give it six stars if I could. Highly recommended... See more

Company replied

Rated 5 out of 5 stars

Competitively priced, combined with fast dispatch. Excellent experience with The Hut. My heart always sinks when companys use Evri but I suppose that is just a problem in this area.....as it was this... See more

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Rated 5 out of 5 stars

Customer care was fantastic today my 1st time ordering from this company, and my order was wrong size for me. The lady I spoke with today was ever so considerate and kind to my feelings. Super helpful... See more

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Rated 2 out of 5 stars

Packaging was very poor - footprints on front of parcel by address label & packaging was ripped on one corner exposing the corner of the clothes rail which was scratched back to the bare metal. Once u... See more

Company replied

Rated 1 out of 5 stars

I ordered a jacket, which I was excited to receive but was instead sent a gold handbag in the post, which I then had to send back. I asked where my original order was, to which no one had an answer. T... See more

Company replied

Rated 5 out of 5 stars

Straight forward transaction. I return one item and got my refunds. I bought another item and was please by the delivery and good quality brands in much low prices. Definitely will buy again in this s... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a Coach Tote bag which was my first order from The Hut. The bag was a fantastic price and only took a couple of days to arrive. I have just purchased a second one the next size u... See more

Company replied

Rated 5 out of 5 stars

I like the nicely wrapped and packed clothes. Quite fast delivery, the only thing what I don't like, why are they separate the order and sending it 2 different box, different days?

Company replied

Rated 5 out of 5 stars

I'd never heard of The Hut but came across them while searching for sweatshirts and was pleased I did. Bought two sweatshirts and they arrived really quickly via Relay! I'd not heard of Relay either b... See more

Company replied

Rated 5 out of 5 stars

Ordered a Ralph Lauren handbag for next day delivery. Your site was significantly cheaper than John Lewis and an additional 15% voucher was much appreciated. It was very well packaged and arrived wi... See more

Company replied

Rated 5 out of 5 stars

Excellent service, kept in touch throughout the ordering and delivery process, package arrived safely today (Saturday) and the sweater I purchased is a beautiful sweater and at an amazing price.Thank... See more

Company replied

Rated 1 out of 5 stars

I bought a pair of Doc Marten's just over a year ago in Nov 2024 for £161, and within the year the zip broke. I hoping to get these repaired or replaced, as this is a very disappointing amount of time... See more

Company replied

Rated 5 out of 5 stars

Wide selection of quality clothing at reasonable price. I ordered a barbour jacket which arrived on time and well packaged. Unfortunately it was too large but the return process was quite straightfor... See more

Company replied

Rated 5 out of 5 stars

I purchased a shirt which whilst not inexpensive, but was half the price that competitors were selling it for. It arrived very quickly and I'm extremely happy with my purchase.

Company replied

Rated 5 out of 5 stars

Great quality Polo Ralph Lauren clothes. Easy ordering and the fastest free delivery i have ever experienced, 15 hours from ordering confirmation. I have used them in the past and never had a probl... See more

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Rated 5 out of 5 stars

Very user friendly service…. actuate chart size and very prompt delivery…ordered Tuesday arrived Thursday many thanks will buy from you again….

Company replied

Rated 5 out of 5 stars

Great choice of fashion. Parcel arrived the next day. Very easy returns although I’d like a proper label for Royal Mail as it’s a 14 mile round trip to my nearest post office and the postman picks... See more

Company replied

Rated 5 out of 5 stars

Quick and easy transaction, next day delivery. Items packaged well and perfect with no marks or defects. I will definitely buy from the hut again!

Company replied

Rated 5 out of 5 stars

Amazing service!!! Ordered item 7pm arrived next day about 10am, excellent service and price, paid £270 for an item originally £995 Fantastic service and savings, recommend The Hut.

Company replied

Rated 5 out of 5 stars

I ordered a designer bag which arrived quickly, no problems with tracking. The bag exactly as listed on the website, very happy with purchase.

Company replied

Rated 5 out of 5 stars

Fabulous service. Great value Radley bag. I had the previous version of the bag for many years. Loved it so much, I searched to find a replacement. This was the closest to the original and it did nit... See more

Company replied

Rated 5 out of 5 stars

Super fast delivery, and very pleased with the pricing and product quality. If I ever want anything similar I will 100% use this site again. Cheers.

Company replied

Rated 5 out of 5 stars

It was a great experience using the hut to order my Valentino bag super fast delivery and easy to use website. Would be ordering again.

Company replied

Rated 1 out of 5 stars

Placed order for next day delivery, found cheaper option so tried to cancel within an hour. Went on the order portal, it said items you are trying to cancel are not available. Emailed customer service... See more

Company replied

Rated 5 out of 5 stars

Good quick reliable service with no 'hidden' coats. Necklace is beautiful and exactly what it showed to be true

Company replied

Rated 5 out of 5 stars

I am truly impressed by this company. I placed an order on Sunday after 12:30pm. I received my order on Monday around lunchtime. That is impressive. The product was packaged so well and the produc... See more

Company replied

Rated 1 out of 5 stars

Hi Can someone from The Hut please contact me re order #696444663. I understand you have closed, however all emails, FB messages, Instagram and phone calls are rejecting and I need t... See more

Company replied

Rated 4 out of 5 stars

Good quality jeans and great price with quick delivery only knocked score down because I ordered 2 pairs and only one delivered

Company replied

Rated 5 out of 5 stars

ordering from the Hut never disapoints, excellent first class delivery, luxury quality goods . fantastic sale prices, totally recommend. love my new Dr marten sandals.

Company replied

Rated 5 out of 5 stars

Great prices, products arrived in super quick time, packaged well. I will definitely be shopping at The Hut again 😊

Company replied

Rated 5 out of 5 stars

Prompt delivery of a lovely and practical toy in advance of our granddaughter’s first birthday. Easy to assemble.

Company replied

Rated 1 out of 5 stars

You sent me the wrong item, I had paid express delivery as it was a birthday present and needed very soon. You wouldn't do anything about it until I had returned the item to you which I had to do thro... See more

Company replied

Rated 5 out of 5 stars

A great jacket delivered very promptly and well packaged too. I’m a very happy customer and will definitely use you guys again !! Thank you !

Company replied

Rated 1 out of 5 stars

I placed an order and then apparently the website shut down? There was no obvious notice on the website, no email follow up, and I have no way of tracking the item or even seeing the order on the we... See more

Company replied

Rated 5 out of 5 stars

Goods arrived very quickly so impressed with speed of delivery. Item was well packaged and exactly as ordered. Very pleased with service all round. Well done The Hut.

Company replied

Rated 5 out of 5 stars

Great deal with Calvin Klein boxer shorts and very quick delivery. Would definitely use The Hut again.

Company replied

Rated 1 out of 5 stars

This is the most difficult company I have ever dealt with. I ordered a mens jacket and was instead sent a handbag, so had to return the item. I got an email saying the item had be received and I woul... See more

Company replied

Rated 5 out of 5 stars

Easy to order at good prices for genuine garments. Followed by free, fast delivery. All great Many thanks

Company replied

Rated 5 out of 5 stars

Excellent service. Lovely new DM’s and delivery was extremely speedy. First class service and price.

Company replied


Company details

  1. Women's Clothing Store
  2. Shoe Store

About TheHut

Written by the company

The Hut.

Helpful Links



About Us

If you're looking for the latest designer fashion, homeware and beauty collections all on one convenient site, you're in the right place. With carefully curated edits and buying guides, you'll find exactly what you've been searching for, as well as things you didn't know you were!

Founded as the flagship website of The Hut Group, and in good company with sister brands LookFantastic and Myprotein, TheHut.com is one of Europe's largest online retailers.

Be one step ahead with updates on the latest arrivals, new designer launches and must-have items, and be the first to know about special offers and promotions. Find your little bit of luxury at The Hut.

As if our designer collections weren't already a reason to shop with us, we also offer free UK delivery when you spend £100, so your dream product will be knocking at your door before you know it. Our delivery service also spans over 200 countries, and with tracked postage you can follow your parcel every step of the way. If your item isn’t quite right this time, don’t worry, we offer easy returns so you can get it right next time.


Contact info

  • Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, United Kingdom

  • www.thehut.com

4.2

Great

TrustScore 4 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Great choice of fashion

Great choice of fashion. Parcel arrived the next day.
Very easy returns although I’d like a proper label for Royal Mail as it’s a 14 mile round trip to my nearest post office and the postman picks up from my house!

Thank you The Hut

12 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Would recommend you in this company to anybody I know

Very reliable would recommend shopping with this company again kept up-to-date with the delivery didn’t disappoint love my new bag

11 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Quality clothing and affordable. I purchased a shirt which whilst not…

I purchased a shirt which whilst not inexpensive, but was half the price that competitors were selling it for.
It arrived very quickly and I'm extremely happy with my purchase.

6 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 1 out of 5 stars

Wrong size was sent out i ordered a uk…

Wrong size was sent out i ordered a uk 7 and was sent a uk 6. Paid £6.99 for delivery of the wrong item then also had to pay £2.99 to return the item. I personally think this is a disgrace.

9 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello
Thank you for leaving your review.
I am sorry to hear that there has been an issue with your order. We cannot currently locate your account, however if you could please update your review with your order number, we can certainly assist with this.
Kind Regards,
Natalia

Rated 5 out of 5 stars

Excellent

Excellent

Extremely fast delivery

Love the item

7 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Imogen was very helpful

Imogen was very helpful. I now look forward to receiving my replacement order as discussed.

9 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Loving my new Barbour jacket

Loving my new Barbour jacket. Excellent price, speedy delivery, thank you!

8 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 4 out of 5 stars

Great and efficient

Great and efficient
Only negative is you have to pay for returns and buy again as no exchanges

7 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Leah

Rated 5 out of 5 stars

Great fast service!

I'd never heard of The Hut but came across them while searching for sweatshirts and was pleased I did. Bought two sweatshirts and they arrived really quickly via Relay! I'd not heard of Relay either but they did an excellent job. I'd have no qualms about using either company again.

7 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Stunning sunglasses speedily delivered

Stunning sunglasses speedily delivered! Thank you

4 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Prices are fantastic for designer products. …

Prices are fantastic for designer products. Plenty of sales and an added bonus for keyworkers and NHS staff regarding The Blue Light.Delivery is unbelievably speedy.Cant fault The Hut.A great find via online advertisement.

4 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Excellent service

Excellent service. Lovely items

1 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Amazing service!!

Amazing service!!! Ordered item 7pm arrived next day about 10am, excellent service and price, paid £270 for an item originally £995

Fantastic service and savings, recommend The Hut.

2 August 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 1 out of 5 stars

Customer service text line doesn’t…

Customer service text line doesn’t work. The responder kept repeating the same questions over and over after validating them. Ordered £150 bin that arrived badly damaged. They have finally refunded me less the postage paid so I have to spend further time chasing that up. I would never touch this website ever again. Awful start to finish

25 June 2025
Unprompted review
TheHut logo

Reply from TheHut

Hi Maya,

We regret that you encountered issues with our customer service and received a damaged bin. We're sorry your refund wasn't complete and for the extra effort needed to resolve this. We'll review your experience to improve our service and prevent similar situations. Thanks for your feedback.

I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.

Kind Regards,
Natalia

Rated 5 out of 5 stars

Super quick delivery

Price for diffuser refills was incredibly competitive. Delivery was super quick with parcel arriving the following day. Great service!

31 July 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 4 out of 5 stars

Quick delivery great items just could…

Quick delivery great items just could do with being a bit cheaper i spoiled my self with birthday money would not normally spend on expensive stuff but happy with items I bought

31 July 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.

Kind regards,

Leah

Rated 5 out of 5 stars

Unbeatable price and quick delivery.

30 July 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Quick delivery and quality looking…

Quick delivery and quality looking product.

30 July 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 5 out of 5 stars

Quick and easy transaction

Quick and easy transaction, next day delivery.
Items packaged well and perfect with no marks or defects.
I will definitely buy from the hut again!

29 July 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,

Leah

Rated 1 out of 5 stars

Purchased a £180 baby bjorn bouncer…

Purchased a £180 baby bjorn bouncer with toy bar. Only the bouncer arrived. I messaged customer service politely to let them know that the toy bar had been missed from the order and was told that they were unable to send it (no idea why) and offered me £10 account credit (which is laughable considering the toy bar separately is £50 and that they don’t even sell this separately on their site). I informed them that this wasn’t good enough and I’d like the product that was advertised and that I purchased and they offered £20 account credit. This was never received and I was randomly sent a returns form. Hideous communication, no respect for customers, ultimately left without the product and disappointed.

29 July 2025
Unprompted review
TheHut logo

Reply from TheHut

Hello Nicola,

We're sorry to hear about the missing toy bar from your order and the trouble you experienced with our service. We acknowledge your disappointment that we couldn't send the toy bar. We'll review your case to see how we can improve our communication and order fulfillment processes. We appreciate your feedback.

A message has now been sent to your account.

Kind regards,
Liam

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