Better Home Products UK Ltd Reviews 

2,229
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Upon unpacking my premium 40m rotary washing line, I found that one of the arms had snapped off during shipment. I emailed Better Home Products to inform them of the breakage, to which they replied wi... See more

Rated 5 out of 5 stars

The service given by The Home Laundry Company is always top notch. However, this is the second rotary clothes drier which we purchased. Whilst a good sturdy product, the plastic parts are serviceable... See more

Rated 5 out of 5 stars

Highly recommend this company - they have an easy to use website and excellent service. Ordered rotary airer late at night on a Sunday, recieved it by midday on Tuesday. Noticed that a tiny, non essen... See more

Rated 5 out of 5 stars

Having bought a rotary drier some years ago which failed within the warranty period, it was replaced free of charge. The replacement one then failed and I was given a 35% reduction on the price of a n... See more

Company details

  1. Garden Center

Written by the company

Welcome to Better Home Products UK Ltd. We design, manufacture and distribute rotary washing lines, indoor clothes airers, retractable washing lines and a wide range of other laundry products for home and professional use. Our aim is to deliver great value for money and the very best customer service possible and we work hard to do that every single day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,229)

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Rated 5 out of 5 stars

Superb customer service

Upon unpacking my premium 40m rotary washing line, I found that one of the arms had snapped off during shipment. I emailed Better Home Products to inform them of the breakage, to which they replied with a request for some pictures of the damage. I sent them the pictures and received a reply informing me that a replacement would be sent - either that day, or first thing the following day. I received the new product in less than 24 hours. Outstanding!

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Better Home Products UK Ltd Rotary Dryer

What a great site. Ordered my new rotary washing line which arrived the next day. I thought it might be here next week but what a surprise it arrived today. The airer comes with a cover, the spike for the ground, is an ideal size for me (3 arms) as I live alone. Easy to use website. Great prices. Quick delivery & also FREE DELIVERY. Thank you Better Home Products.
HIGHLY RECOMMEND BETTER HOME PRODUCTS UK LTD

20 March 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with my new rotary line

Very pleased with my new rotary washing line. Seems well made and sturdy. Good price too, and a lot better than the cheapo one from a well-known big box store we had previously. Quick delivery was appreciated as well.

17 May 2023
Unprompted review
Rated 5 out of 5 stars

Top notch customer service!!

I recently returned my mother's washing line for a replacement, after it was damaged by heavy wind. She had previously had it for two years. I received an email and phone response almost immediately, and the new line was delivered the following day!
Impressive stuff- many thanks!

19 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, good quality product, good communication, parcel arrived one time packaging a bit ripped.

4 September 2021
Rated 5 out of 5 stars

rotary airer cover …

rotary airer cover required as a replacement for one we have had for a number of years which had deteriorated due to sun, wind and rain.. I ordered this new one on a Sunday and it was delivered by post on the Wednesday. Good product and good service

22 August 2021
Rated 5 out of 5 stars

Great Service

I ordered a rotary line for my mum on the Saturday and received the item the following Friday. We were quite shocked when our delivery arrived, the rotary line in torn plastic and sticking out the top of a large box, inside the line had been bound round and round with courier parcel tape. When we removed the tape, 3 arms out the 4 were completely broken and several loose pieces in the box. Very unhappy I got in touch with customer services, who were horrified by the photo evidence I gave them. They assured me all their products came well packaged and secure and could see for themselves that it had been badly damaged in transit. They asked if we would be able to dispose of the item and asked if we wanted a replacement rotary line or a full refund. We asked for a replacement as my mum wanted a good quality rotary line. A replacement was sent out the next working day and received 2 days later, well packaged and very secure. Customer service went out of their way to help and assist us with our issue and we are really happy with our purchase. Although it hasn't been put up yet and put to use as we are having work done in the garden. This rotary line looks top quality and very solid. We will review the product in its entirity after our first use. I would highly recommend the The Home Laundry Company.

14 August 2021
Rated 5 out of 5 stars

Can’t give review as we have not…

Item received and up easy to put up sturdy and good quality Delivery driver polite and helpful Very pleased

11 August 2021
Better Home Products UK Ltd logo

Reply from Better Home Products UK Ltd

Hello,

Thankyou for taking the time to write a review.

I have tracked your parcel and can see it was delivered on the 11/08/21 at 16:43.

Please can you confirm you have received your item?

If you have any further issues please call me on 01948 666 878.

Best regards
Becky Woolley
The Home Laundry Company

Rated 4 out of 5 stars

Rotary line cover

this product looks lovely up, it's nice that it's got a zip all way up but I would have thought it would have a toggle to keep it tight too.
Arrived on time. A little expensive but looks good.

8 August 2021

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