The Hearing Clinic UK Reviews 

10,130
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, patient, and thorough during treatments, ensuring that every individual feels fully at ease. People also highlight the highly efficient service, noting that appointments can be secured very quickly and that procedures like ear wax removal are performed remarkably gently. Reviewers deeply appreciate the clear, detailed explanations provided throughout every step of the process, along with helpful hearing tests and visual demonstrations of the final results. Many visitors emphasize that they would gladly return and strongly recommend these reliable services to others.

What people talk about most

Staff

Consumers find staff to be exceptionally professional, welcoming, and knowledgeable during every visit.... See more

Service

Users describe positive interactions with service, highlighting professional staff and quick appointment... See more

User experience

Customers expressed immense satisfaction regarding their user experience, highlighting professional and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I saw Sakina Thomson in Glasgow today . I was 10 minutes late due to heavy traffic but she could not have been more accommodating even though she was chock a block with appointments for the rest... See more

Rated 5 out of 5 stars

Excellent service provided. Took my elderly mother to have the wax removed from her ears. The care and attention she received was 1st class. Looked like all the equipment was modern and fit for purpos... See more

Rated 5 out of 5 stars

My left ear had become completely blocked, and Tony quickly and gently sorted it out with microsuction. He took time to explain what he was doing and made sure I was comfortable throughout. The whole... See more

Rated 5 out of 5 stars

I highly recommend the hearing clinic at Harrogate. I was on holiday at the time but managed to get an appointment after suffering muddled hearing for a few weeks. I have had my ears syringed in the... See more


Company details

  1. Hearing Aid Store
  2. Hearing Aid Repair Service

Written by the company

The Hearing Clinic UK is a family run business with over 200 years’ experience under the one roof. Our clinical team have been hand selected for their expertise and patient care. We provide an extensive range of hearing services, including hearing aids, tinnitus treatments and Microsuction ear wax removal. Highly specialist services for Paediatrics, Medical Legal assessment and Ear Nose and Throat Consultation are also available *note these are not available in all locations in the company network. Our audiologists are registered and accredited with the Health Care Professions Council (HCPC), The British Academy of Audiology (BAA), and BUPA. With very accessible clinical locations across central Scotland, The North West of England and Yorkshire with more locations opening on a regular basis.


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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No recent history of asking for reviews

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4.9

All reviews

(10,130)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

A very professional experience .

I have used The Hearing Clinic in Harrogate on previous occasions and I cannot praise the company too highly . Both Joanne and Tony Metcalfe have carried out my wax removal process in a very professional and respectful manner .I have always been put at my ease with every step clearly explained . I have happily recommended The Hearing Clinic to other friends and they have been most happy with their visit .

4 June 2025
Unprompted review
Rated 5 out of 5 stars

Visited Harrogate office 18th June for…

Visited Harrogate office 18th June for ear wax removal. Joanne was very welcoming and made me feel at ease. I've had ear wax removal before so knew what to expect but it was good to know I could rely on Joanne to make me feel welcome and do an excellent job. I fully recommend the service and will be back again.

18 June 2025
Unprompted review
Rated 5 out of 5 stars

City centre clinic …

I attended the Glasgow clinic yesterday for the promotion . The ear wax removal process was explained in detail by Sakina. The advice for follow up was also very helpful . I would definitely recommend this clinic. Staff are friendly , helpful and knowledgeable. I hope to return next year .

17 June 2025
Unprompted review
Rated 5 out of 5 stars

First class experience

Went on line and got an appointment the same day, for a free over 60s wax removal session. Arrived at clinic, which is in a lovely setting in a huge old house by the Stray in Harrogate, was greeted by Joanne, who was professional, friendly, efficient and knowledgeable. Had my right ear cleared of wax, followed by a hearing test, with images and graphs explained as she went along and aftercare advised. Excellent customer service and would highly recommend the company.

11 June 2025
Unprompted review
Rated 5 out of 5 stars

Amazing experience

My wax removal was much needed especially in my right ear, and it went as well as I could possibly have expected it to. Joanne is so good at her job and is a very nice friendly lady.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great visit to the Hearing Clinic UK

My husband and I booked an appointment with the Hearing Clinic UK at their Harrogate Branch , for a check/ removal if required of ear wax, plus a hearing check.
We had an excellent experience with a gentleman I think called Tony and he removed wax from my right ear.
He explained things extremely well and was very courteous and easy to understand.
The Hearing tests were very straightforward to do and afterwards he explained what these meant for both of us.
We set up repeat tests in 2 years time.
I can recommend the Harrogate Branch and also the ease of arranging the booking at their call centre.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

The Hearing Clinic UK for over 60s

Seen this company advertised on Facebook for free Ear Wax removal for over 60s. Being sceptical I emailed asking if this was true. Got a phone call within half a hour asking if i would like to make a appointment. Which I did. Cant fault the staff in Shrewsbury they were brilliant no hard sale just genuine friendly staff wanting to help.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I found The Hearing Clinic to be professional from the initial contact with the call centre to the appointment with Jo. Very pleased with the organisation

30 April 2025
Unprompted review
Rated 5 out of 5 stars

Professional and thorough

Joanne explained the procedure in layman's terms. She was patient, efficient, knowledgeable and friendly. I would not hesitate to recommend her. Thank you very much Joanne.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

What a great place. My dad is blind, very hard of hearing and has dementia. Tony was so patient and kind from the moment we arrived until the moment we left. He explained everything to dad as he went along and did an amazing job. I highly recommend The Hearing Clinic.

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Mrs j

The hearing clinic in Milngavie Glasgow
I was a bit frightened when I arrived on Monday morning.

The receptionist at the clinic was very helpful telling me exactly what was going to happen.
Monica the therapist who done my treatment is out of this world.
She took the time to go through everything with me she is so gentle and kind.
Over all I had a great experience would definitely recommend this clinic.

1 April 2025
Unprompted review
Rated 5 out of 5 stars

Had my usual routine appointment with…

Had my usual routine appointment with Tony. Due to other medical problems This was a little later than usual. Hearing aids needed new batteries and I needed wax removal. Tony was his usual friendly and efficient self and he also assisted with pairing aids to my phone. Many thanks

19 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was visited by Dallin. He was on time, very fair, professional and clearly explained the problem in my ears. Highly recommended.

17 March 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

New website is a bid improvement on the previous version. It was much easier to book the service that I required on the date that I wanted. The service from the consultant was excellent, greeted with a smile and on time.

13 March 2025
Unprompted review

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