The Gym Group Reviews 

I'm happy with everything I'm going to reach my goal 😎😍

Very good gym my experience to good

Today's class was run by a trainer who was efficient and effective covering a full body workout. A patient and skilled trainer who corrected my form when needed. And praise given too! Made my day! I've improved and am delighted with my recent performances.
I've developed my understanding of how to move, using some previous experience for what my body tells me it needs (in a hybrid sense). I'm lifting heavier and am able to reflect over time; whilst using the techniques and advice I've sort after albeit from classes; by observing and asking questions.
Gym Group has given me the confidence and skills to communicate effectively and use my customer service skills to promote a positive and motivational space for its users.
Workout - I check in with myself to ensure I am able to move well as the equipment and space provided means I can sensibly adapt my gym session if I need too.

This gym caters for the community, everyone is welcome. It can get busy at certain times early in the week which may not suit some people who need a specific piece of equipment. Some gym goers may 'max out' and use the equipment poorly, whilst others lead by example, which is always encouraging. It is a friendly gym and the team are always helpful, work hard and respond to any of my suggestions.

Many thanks for this.

Ellen is the heart, smile, and face of The Gym Group Stepney Green. She makes going to the gym something to look forward to, and her classes are a genuine highlight of my week.

Gabor brings an energy that makes The Gym Group feel like a part of my home in London. His incredible work ethic is clear to everyone around him, and what stands out most is how much he genuinely cares about both the gym and the people who use it.

Customer service is awful. I tried emailing them using their contact form and I receive an email thanking me for email and my case is now closed. It wasn't even dealt with. Trying to speak on live chat, the agent was pretty useless and couldn't answer my question.

Good gym overall. Staff are friendly, it’s spacious and has everything you need for a decent workout. Could do with some newer equipment in places, but for the price and 24/7 access it does the job well.

Horrible Internet speeds at this location, unable to watch videos on exercise form and app fails to load reliably, and there is hardly any cellular signal. Rehab in this gym is a pain in the arse. Other locations you can get 100Mbps at the gym but this one only 1mbps which is ridiculous.

I require a respone for answering my qurry but they strightly close my qurry with auto respone

Title: Terrible Customer Service & Unfair Refund Policy! Avoid This Place!
"I am extremely disappointed with the customer service and the cancellation process at this establishment. I requested a membership cancellation due to medical reasons and provided all the necessary documentation.
However, they are using weak and unacceptable excuses to avoid refunding my money. They claimed my name didn't match perfectly, completely ignoring that my registered email, phone number, date of birth, and membership ID are all identical to the documentation provided. Furthermore, the payment was made directly from my personal bank account, which I offered to prove with a bank statement, but they still refuse to cooperate.
This is a clear attempt to delay and hold onto customers' money unfairly. The staff is unhelpful, and the procedures are designed to complicate refunds rather than help members. I would strongly advise everyone to think twice before joining this place. Their professionalism disappears the moment you ask for a refund!

Poor experience and staff are not helpful

Multilpe failed attempts to reactivate my account/ password, almost never any staff there, so if you cant aort it online you cannnot enter the building! Had to pay the joining fee twice and am not impressed!

not really a gym for serious resistance training. A lack of plate loaded chest machines ( for those prefering these to free bars), means that the one and only Smiths machine is over booked with all the other exercises it is used for.
Not enough cables to cope with the many clients insisting that they use two sets of cables to train biceps and triceps together or two cables for chest flys. Otherwise very clean and always air conditioned and generally pretty good car parking. The Company, instead of offering a free entry to a prize draw of £250 would be better off spending that money on more equipment.

The gym staff is very cooperative and the space in the gym is the most important thing which helps all of us to be easy to use all the machines!

Equipment poorly maintained and staff lazy in Ashford Kent branch. The Paington in Devon branch is complete opposite with excellent staff and equipment in a great condition.

Title: Terrible Customer Service & Unfair Refund Policy! Avoid This Place!
"I am extremely disappointed with the customer service and the cancellation process at this establishment. I requested a membership cancellation due to medical reasons and provided all the necessary documentation.
However, they are using weak and unacceptable excuses to avoid refunding my money. They claimed my name didn't match perfectly, completely ignoring that my registered email, phone number, date of birth, and membership ID are all identical to the documentation provided. Furthermore, the payment was made directly from my personal bank account, which I offered to prove with a bank statement, but they still refuse to cooperate.
This is a clear attempt to delay and hold onto customers' money unfairly. The staff is unhelpful, and the procedures are designed to complicate refunds rather than help members. I would strongly advise everyone to think twice before joining this place. Their professionalism disappears the moment you ask for a refund!"

Staff are great. But Aircon has not been working for two weeks now (and it’s over 20 degrees out today) and there is still no spray and towels for machines despite requests. Why do we even need to ask? Lots of reports of illness from lack of cleaning of machines. Becoming a bit of joke with the clientele now.

Availability of machines and space to workout, friendly and professional staff.

The hip abduction machine has been damaged for over 6 months now. The sign used to inform people that this machine is bad doesn't even stay in place, which shows how this repair has been neglected. I have personally seen the machine being used when the sign falls off. There is nothing holding the sign up, the sticky tape doesn't hold. This causes a safety hazard and could injure someone. Yet, 6 months has passed without repairs! There is only one machine that works the inner thigh, so it's frustrating

It's a great gym very flexible hours but it needs a fan in them because It gets so sweaty

The gym is underground and ventilation is not great, machines are often broken. This gym is also over priced and not worth the price. The gym group company is also that the best and customer service is not great at solving and compromising issues.