I gave a negative response on another site and cannot retract it! I would just like to say, that my order was dispatched on time and without a problem. The only issue I have as mentioned on anothe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The choice of gifts was just what I was looking for to give to a friend. I wanted it to be sent to them as a card/voucher rather than an email voucher. This wasn't straightforward as I had to use the... See more
Gift is not personalised which was a pity given that we asked for the recipients name to be added. And his birthday message was omitted too. So it all looks quite generic. And it took >24 hours to be... See more
I wasn't provided with an update for when the product was shipped so I had to chase them for an update. Then, no one responded to my email within 48 hrs (as promised on the website). When I did re... See more
Company details
Written by the company
Wedding Gifts, Anniversary Gift Ideas, Good Birthday Presents, Unusual Mothers Day Gifts, New Baby Gifts, Christmas Gifts for Women Men, Him, Her. Fast Delivery
Contact info
41-45 High Street, CB10 1AR, Saffron Walden, United Kingdom
- customerservices@thegiftexperience.co.uk
- www.thegiftexperience.co.uk
3.8
Great
532 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 10% of negative reviews
Typically replies within 48 hours
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Item not arrived, no refund
Placed the order on 25 November.
Website says it takes 4/5 days to deliver.
Customer services say it was eventually dispatched on 2 December via Royal Mail.
It’s 9 December and the item still hasn’t arrived. I’ve ordered items from other sources that used Royal Mail to deliver after 2 December and received them.
The moment has past to provide the gift. The Gift Experience won’t provide a refund despite not fulfilling the order.
Looking at the reviews, most seem to have a positive experience. But they keep letting themselves down on occasion and I am one of the unlucky ones. My my experience they just look like scammers. I want my money back.
9 December 2022
Unprompted review
Reply from The Gift Experience
I am sorry to read this, however looking at your order the item you purchased has a 4 working day dispatch time, NOT delivery time, and so you have unfortunately misunderstood this causing your first frustration. The item was dispatched by Royal Mail who are constantly striking week after week leaving the whole country to be waiting longer than normal for their deliveries, on top of it being the busiest time of year. Royal Mail not working meaning there are no collections and deliveries of post is causing terrible back logs and is completely out of our and any companies hands. I can see from the tracking your order has already been delivered, and I can see the photo of the postie handing it over to you. Most very much do have a positive experience with us, I’m afraid yours is due to you misunderstanding the word dispatch for delivery therefore it did not arrive when you assumed it would, and the postal system is in a bit of a mess at the moment which is not something we can be held accountable for.
Very easy site to use
10 November 2022
Unprompted review
Reply from The Gift Experience
Brilliant, thanks so much Dale :-)
I have used gift experience shop to buy…keepsake various items
I have used gift experience shop to buy gifts and presents. They deliver on time and gifts and presents are of high quality. When I want to amend order etc. they always take time to listen. Dodge Kiunyu
10 November 2022
Unprompted review
Reply from The Gift Experience
This is great to read, thank you so much Dod for the 5 stars :-)
Easy and quick
Really simple process to order and to personalise. If delivery is as quick I shall be well sayisfied.
9 November 2022
Unprompted review
Reply from The Gift Experience
Thank you so much Paula, we realy appreciate this :-)
No hassle shopping
Loved the gifts .Personalised ideas .
Gift wrapping all done .
Sitting on the Sofa not having to venture into germ ridden stores with all the hassle of queuing wrapping posting .
All don for me with a click of a button
8 November 2022
Unprompted review
Reply from The Gift Experience
This is wonderful, thank you so much Jessie. It's exactly what we want it to be like, you can sit in the comfort of your own home and we do the rest for you :-)
Reply from The Gift Experience
Thank you so much Derrick :-)
Easy to personalise your purchase
Have been on a couple of websites to purchase personalised gifts but The Gift Experience make it so much easier to add the details you require and provide good quality gifts.
5 November 2022
Unprompted review
Reply from The Gift Experience
Wow, thank you so much Jackie, we really appreciate your review :-)
Messsage in a bottle
It was all easy to see and order etc with no problems at all at the checkout and no need to edit what I had written .
5 November 2022
Unprompted review
Reply from The Gift Experience
This is great, thanks so much for the 5 stars Rob :-)
Give the wrapping service a miss!!
I was happy with the product I received, although this was available cheaper elsewhere. I went with this company as they offered a ‘gift wrapping service’. Please do not take up this offer as it is extremely poor. Not only was the gift wrapped upside down, it was wrapped in flimsy tissue with visible sticky tape everywhere and finished off with the cheap gold Christmas ribbon that you can buy in multipacks for a pound. Given that they charge £4.95 for this service it’s quite appalling really. I immediately removed and popped the gift in a nice little bag. Feeling a little annoyed that I’d not only paid an additional £5 for the gift but the £4.95 for the so called wrapping service, I contacted the company. The response I received was unless I took a picture of the wrapping they weren’t prepared to refund it. I’m sure they are only too well aware of the cheap and nasty results they are getting with the products they use so they shouldn’t need a photograph of it! I will never order from them again but, if you do, your money would be better spent buying your own wrap/gift bag and avoid disappointment.
Following on from the reply below I beg to differ. There was no ‘bow’ at the top, merely the curly cheap gold ‘Christmas’ ribbon that comes in reels - often as a pack with Christmas wrapping paper. The ‘paper’ used was of the quality that is normally ruffled up and placed on top of a gift bag to keep the contents hidden. As for the tape, I have ordered gift wrapping many times. Maybe you could splash out on double sided tape or simply employ someone that has had some gift wrapping experience. I only wish I had taken a photograph so I could warn other potential customers. I have reduced my rating from 3 to 2 stars based on the inaccuracies in your reply.
1 November 2022
Unprompted review
Reply from The Gift Experience
I am sorry to read you were disappointed in the gift wrapping Sonia, however without seeing what you have described we are unable to take the matter to our production manger. Similarly, if someone has received a damaged or incorrect item, we request to see this in a photo so we can act accordingly and take the matter up in-house, I am sure you understand this. We do not stock or use tissue paper for our gift wrapping and we do not use Christmas ribbon. A member of the team carefully wraps each gift in appropriate wrapping paper based on the occasion/recipient, and the paper must be taped together – please let us know what you'd recommend we use instead. We finish off each parcel with curling ribbon which is again carefully wrapped around the gift and then curled to make the bow at the top to finish off the elegant wrapping. The cost of the wrapping covers the materials and the time of the person wrapping it.
We are in Tasmania
We are in Tasmania, Australia and have two of our many grandchildren residing in the UK. This was so easy to navigate. Thanks
1 November 2022
Unprompted review
Reply from The Gift Experience
I am so pleased we have been able to help with getting gifts to your family here in the UK. Thank you for your great review too Dave :-)
Reply from The Gift Experience
This is great, thank you Alec for your 5 stars :-)
it was easy to follow instructions
it was easy to follow instructions
l hope when I receive them, they are nicely packed and wrapped.
As this is the first time going with this company.
29 October 2022
Unprompted review
Reply from The Gift Experience
Thank you Brenda :-) Your order is on it's way and the items will be packed nice and secure.
Excellent selecyion of gifts
29 October 2022
Unprompted review
Reply from The Gift Experience
Thank you Thomas :-)
Great Gifts
Found exactly what I was looking for. Easy steps for personalised items. Great range of gifts. Have never had a problems with guality of products.
28 October 2022
Unprompted review
Reply from The Gift Experience
We're really happy to read this, thank you so much for the 5 star review :-)
The site is easy to use
The site is easy to use, straight forward and efficient.
27 October 2022
Unprompted review
Reply from The Gift Experience
This is great to read, thank you for the 5 stars Paula :-)
Reply from The Gift Experience
Thank you so much Paul, we really appreciate your review :-)
Found what I wanted
Found what I wanted, including personalised engraving.
24 October 2022
Unprompted review
Reply from The Gift Experience
Thank you so much for the 5 stars :-)
want to send as a gift to someone
want to send as a gift to someone, but no provision for different address
24 October 2022
Unprompted review
Reply from The Gift Experience
There is a green button under the billing address that says 'Use Alternarive Delivery Address'. This just needed to be clicked to then fill in a different address for the order to be sent to. It would have been great if you'd given us a quick call to ask how to do this, rather than leave this poor rating review.
Looking for a special gift which when…
Looking for a special gift which when found,was easy to do, so far so good!!
24 October 2022
Unprompted review
Reply from The Gift Experience
This is great to read Pat, thank you so much :-)
Not tech minded but had difficulty in…
Not tech minded but had difficulty in giving alternative del address,
23 October 2022
Unprompted review
Reply from The Gift Experience
I am sorry to read you had difficutly. There is a green button under the billing address that says 'Use Alternarive Delivery Address'. This just needed to be clicked to then fill in a different address for the order to be sent to. It would have been great if you'd given us a quick call to ask how to do this, rather than leave this poor rating review.
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