I recently purchased a bottle of perfume online, and unfortunately it arrived faulty and wouldn’t spray. I tried contacting customer service via, email, insta, and telephone. But wasn’t getting anywhe... See more
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I asked the assistant if there would be a reduction in price if I became a member of your club. There was no reduction but she then did further research to see if there was any other means of obtain... See more
Hi, went in to collect purchase. Assistant in East Kilbride was friendly, polite and efficient. I was also looking for a present for a teenager and she helped greatly. Not looking to spend too much an... See more
Went into the Bedford branch, and the team member that served us was nothing but spot on!! I have checked my receipt but I couldn’t find a name on there but she was nothing but helpful, not pushy o... See more
Company details
About The Fragrance Shop
Written by the company
Established in 1994 The Fragrance Shop is the UK’s leading independent fragrance retailer with over 400 fragrance brands available in more than 200 stores throughout the UK.
Shop from a wide range of fragrances from luxury perfumes and aftershaves, to bestselling scents for him and her, gift sets galore and a host of classics all under one roof – and with the unrivalled knowledge and help from the in-store fragrances experts, there’s a fragrance for everyone.
Through a unique training experience and knowledge in fragrance, the friendly store experts at The Fragrance Shop are always on hand to make finding the perfect scent a hassle free, enjoyable experience whether it's something for yourself, or a gift for someone special.
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4.6
Excellent
191K reviews
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Lovely young lady..so hepful.
10 September 2026
Is good shop and they GeV good discount…
Is good shop and they GeV good discount I have been this shop for third time is good not bad so far 😊
7 September 2026
Excellent customer service
Excellent customer service! The asssistant went over and above
10 September 2026
It was great experience ✌🏻
7 September 2026
Such a lovely team
Such a lovely team, always helpful and happy to take time and make recommendations.
10 September 2026
Hi it's not the company doing well it's…
Hi it's not the company doing well it's the gentleman that served us at monks Cross. He was so helpful unlike the scarborough staff.
9 September 2026
Helpful and knowledgeable
The lady was very helpful and was able to answer all my questions regarding cruelty free products
5 September 2026
Good customer service
12 October 2025
Staff at the Oxford Street branch were…
Staff at the Oxford Street branch were incredibly friendly and welcoming. Was amazed at the range of fragrances and of course the members prices made it a no brainer to buy - even though it was a spontaneous purchase! Will definitely be a repeat customer
7 September 2026
That fragrance suits you perfectly; it feels very high-end.
9 September 2026
Very good service the shop assitant was…
Very good service the shop assitant was very helpful and we bought several bottles of perfume when we only came in to buy 1 :).
6 September 2026
The lady who served me in Wakefield…
The lady who served me in Wakefield store was very well spoken n so helpful n polite
10 September 2026
The staff was lovely and super helpful
The staff was lovely and super helpful! They showed me a range of perfumes and asked me about what I was looking for as well as recommending some personal favourites that were great!
Happy with my purchase!
7 September 2026
Helpful young man
Helpful young man. Very patience. Listened to my request and gave me options of prices and smells.
10 September 2026
Service was fabulous great staff at…
Service was fabulous great staff at fragrance shop Grosvenor centre
10 September 2026
Member of staff was very helpful
Member of staff was very helpful. My 94 year old mother was looking to get a new perfume. The member of staff was very kind and patient letting my mother try perfumes at the price she could afford. My mother was happy with her purchase
10 September 2026
Exceptional service …
The service was exceptional and professional. We we relaxed and attended to very well.
9 September 2026
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