Super fast shipping! My first order contained the wrong item unfortunately, but I was able to ship back for free the wrongly delivered item and reorder the right one which was also delivered very fa... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was a bit worried looking at the reviews but gave the site a chance. Have now recieved 2 orders and have 1 returned. Everything was perfect. Great site and prices. I will shop again. Sara / Denm... See more
Thank you sir most helpfulll
I forgot to add my return documents to my return order and I received a fast and really high level customer support. The employee followed through my return and refund and made sure that the returned... See more
Company details
- Women's Clothing Store
- Baby Clothing Store
- Children's Clothing Store
- Clothing Store
- Men's Clothing Store
About The Founded
Written by the company
About The Founded.
The Founded is your online shop with a large selection of fashion brands for women, men and children.
We offer you a unique shopping experience consisting of fashion, community and personalized recommendations.
We want to create a whole new fashion community. That is one of our core goals.
Discover new styles in different price segments through a large selection of brands such as Vero Moda, Jack & Jones, NameIt and many more. We founded The Founded with the aim of meeting the wishes, needs and lifestyle of every customer.
We love individual, confident styles. And we want you and your style to remain unique. That's why you will find inspiring trends and collections for all occasions and for the whole family with us.
We are here to excite, inspire and welcome you to our community.
Download the APP
Contact info
United Kingdom
- customerservice@thefounded.com
- www.thefounded.com
I ordered from The Founded and the item…
I ordered from The Founded and the item arrived quickly. First delivery had the wrong product, but returns were free and the correct item was resent promptly. Clear product descriptions, though I wish shipping origin and sustainability details were easier to find.
28 February 2026
Unprompted review
Fast shipping overall
Fast shipping overall; my first order arrived with the wrong item but returns were free and the replacement reached me quickly. Product quality matched the description. Would appreciate clearer info on parcel origin and sustainability for EU buyers.
8 February 2026
Unprompted review
I called customer service for return n…
I called customer service for return n nobody has an idea
2 April 2023
Fashion without a hitch!
I was a bit worried looking at the reviews but gave the site a chance. Have now recieved 2 orders and have 1 returned.
Everything was perfect.
Great site and prices. I will shop again.
Sara / Denmark
13 December 2022
Unprompted review
I just ask to be forgotten according to…
I just ask to be forgotten according to GDPR ... They keep writing me! Do I really need to involve the police to get off their mailing list?
9 November 2022
Unprompted review
Reply from The Founded
Hi Anita,
We're really sorry to hear you are still receiving mail. That should not be the case.
We have checked and confirm you are unsubscribed from our mailings. We will reach out directly to gather some further information and bring to a close for you.
Kind Regards,
The Founded team
company sells out of stock items
company sells out of stock items, cancels the order later, but no information on refunds. same for different vouchers when you order in a different country without the option to resettle afterwards..
on top of that, they dont compensate with any thing related to costs such as currency costs that their customers made when they sell their fake products.
very bad customer service, will never buy something here again
7 October 2022
Unprompted review
Reply from The Founded
Hi there,
We are very sorry to read your review and apologise for the disappointing service received.
We would like to look into this matter in more detail so have requested your contact and order details.
Once received we will escalate this matter right away.
Kind Regards,
The Founded team
Never Get my order
Never Get my order, They just return money stating shoe is not in store
8 October 2022
Reply from The Founded
Hi Sachin,
We're very sorry to read you didn't receive your item.
We can see that your order was delivered to a parcel shop and has since been collected so we do hope our team were able to clear up any issues.
In case an item is out of stock we will notify you and issue a refund so we are very sorry if this did not happen and are looking into your case.
Thank you again for providing feedback we will be sure to use this for any improvement needed.
Kind Regards,
The Founded
Super fast shipping
Super fast shipping! My first order contained the wrong item unfortunately, but I was able to ship back for free the wrongly delivered item and reorder the right one which was also delivered very fast.
+ All returns are free, a label is provided in each parcel. They have nice brands and regular discounts.
26 September 2022
Supersnelle service....
26 September 2022
Jättebra kundupplevelse.
20 September 2022
I have not received my order
I have not received my order and it’s been 3 weeks since you recieved my order!
Never again will I use you!
22 September 2022
Super Service
1 September 2022
Super website:-)
15 September 2022
Det tog langtid for at få min vare
28 August 2022
Satisfacted
27 August 2022
God levering
26 August 2022
I want to express my deep gratitude to…
I want to express my deep gratitude to the store for the excellent work. Fast, high-quality, reliable! Recommend!
18 August 2022
Gode produkter og god services
8 August 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.