The Electronic Cigarette Company (UK) Ltd Reviews 

22,111
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 2,372 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is remarkably quick and straightforward, while deliveries almost always arrive right on time the very next day. People also deeply appreciate the massive selection of available items and find the prices exceptionally competitive and affordable compared to other online stores. Though some customers noted occasional issues with delivery delays, missing parcels, or packages failing to arrive entirely, a few people also experienced frustrating problems with leaking vape pods or broken items. Reviewers pointed out that these occasional shipment setbacks and product defects slightly disrupted an otherwise smooth shopping experience.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, consistently praising the exceptionally fast shipping... See more

Product

People report positive experiences with product, highlighting excellent quality, reasonable pricing, and a... See more

Service

Users describe positive interactions with service, highlighting fast and efficient experiences over many... See more

Price

Customers consistently note positive experiences with price, highlighting that goods are reasonably priced... See more

Order

Consumers find order to be positive, highlighting straightforward processes and remarkably fast delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was a bit sceptical at first when placing my first order as prices on the Hyati Pro Ultra were the best anywhere on the Internet. I am a customer of another 2 online vape suppliers and and this com... See more

Company replied

Rated 5 out of 5 stars

This company has gone above and beyond for me. Evri have let me down with my order delayed really badly. Got in contact with this company within the hour everything dealt with new order on the way and... See more

Company replied

Rated 5 out of 5 stars

I had issues ordering on line, so this review mainly is for the very polite phone service. Imran was polite and friendly, very efficient and engaging. My order was processed within minutes and dispa... See more

Company replied

Rated 5 out of 5 stars

Website is so easy to use. Ordering takes very little time Deliveries are always quick Goods always come packaged well I have been advised customer for 10 years and have never been let down... See more

Company replied


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

About The Electronic Cigarette Company (UK) Ltd

Written by the company

The Electronic Cigarette Company has been here since the start in 2008. Our aim is simple; to provide customers with the greatest vape brands at the very best prices, coupled with unrivalled customer service. We stock an e-cig to suit both new and existing vapers, alongside a vast selection of e-liquid flavours from all the top brands you love. Our competitive multi-buy deals are available on virtually every single vape liquid brand we supply, and offer a great value way to stock up each month.

We also provide free top brand e-liquids with any kit purchased to help get you started, with a compelling range to choose from. If you’re not sure where to start then why not contact our friendly customer service? We’re here to help you break free from the chains of smoking with expert advice to help you choose the right kit for you. We’re available 6 days a week, and can be contacted via email, phone call or through our intuitive live chat function for real time advice.

Below are just a few reasons why you should choose The Electronic Cigarette Company:

  • FREE shipping with all orders over £15
  • FREE top brand e-liquids with any kit over £10
  • FREE Nic shots included with any shortfill e-liquid purchase
  • Great value e-liquid multi-buy deals
  • Vape subscriptions available from £25 per month
  • E-liquid & coil price match; if you find it cheaper we'll DOUBLE the difference!
  • Customer service available 6 days a week for expert advice

With regular deals available on the website and through our weekly newsletter (make sure you sign up!), The Electronic Cigarette Company is the only online vape store you’ll need on your vaping journey.

Disposable Vape Alternatives In Stock!

Written by the company

Starting From £5.99
Disposable vapes were banned on 1st June 2025. We stock like-for-like alternatives on your favourite brands like Elf Bar and Lost Mary. Using prefilled pods with e-liquid, they require no setup to get started. Available from £5.99, be sure to grab your disposable alternatives and beat the ban!
Expert Customer Service
Our friendly Customer Service team are on hand to answer all your vaping questions. Always with you the customer in mind, our team will help you along your vaping journey.
Coil Price Match
We are committed to offering the best value coils online in the United Kingdom. If you find the same product at a lower price within 28 days of purchase, we will happily match it, by giving you a credit on your account for DOUBLE the difference.
E-liquid Price Promise
We think we offer the best value e-liquid online in the United Kingdom. So if you can find the same product cheaper within 28 days of purchase, we will match it by giving you a credit on your account for DOUBLE the difference.
Everyday Low Prices
The Electronic Cigarette Company stock the best brands such as Aspire, Elf Bar, Lost Mary, OXVA, VOOPOO, PIXL and more. All these e-cigarette brands have been chosen so that we can offer our customers the best possible range of vaping devices, at an extremely competitive everyday low price.

Free shipping over £15

High quality e-cigarettes and e-liquid.

Free delivery with any spend over £15. All products come with a 28 day warranty. Everyday low prices on e-cigarettes, accessories and e-liquid. E-liquid subscriptions available from £25

Contact info

4.8

Excellent

TrustScore 5 out of 5

22K reviews

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1-star

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4.8

All reviews

(22,111)

2,290 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and great delivery time…Titan X

Great product and great delivery time and great price

16 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks for the review, the 5 stars and importantly for choosing us as your preferred go to retailer for the purchase of your vaping products.

Hope you have a fantastic rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Easy shopping process. Good prices. Orders dispatched quickly. Kept fully notified of progress. Prompt delivery. Happy bunny!

15 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for taking time to write us this review, nice to know that you had an enjoyable experience when shopping with us for your chosen vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

rhys

stupendous

15 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much and what a great word to summarise the overall service you have received when shopping with us for your chosen vaping products. It is always nice to receive and read positive comments like this, really appreciated by us all within the TECC team.

Hope you have a fabulous week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Really quick service thanks for the pen…

Really quick service thanks for the pen website easy to use I will continue order vapes this way

15 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and most importantly for choosing us for the purchase of your chosen vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Quick delivery and top product and…

Quick delivery and top product and extras. Will order again.

15 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for sharing your own personal feedback with us, nice to know that you are very happy overall and to read that you are receiving your vaping products very quickly which is exactly what we expect for you.

Hope you have a great remainder of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

More than happy

Great product and price, speedy delivery

12 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us as your preferred go to retailer for the purchase of your vaping products.

Hope you have a lovely rest of the week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for the review, the 5 stars and for continuing to use us as your preferred go to retailer for the purchase of your vaping essentials.

Hope you have a fantastic week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent

best price available, well packaged and delivered within 48 hours of order.

14 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review and for your kind words, really great to know that you are very happy overall with the competitive pricing and rapid delivery of your vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 2 out of 5 stars

The first unit I opened

The first unit I opened, after 10/20 puffs, sucked liquid in my mouth which was very discomfiting. I dropped the unit onto car seat. Leak caused a terrible stain. Later, Turned the unit to use the other tank. Thereafter no problems,
Can return, if you agree to pay postage.
Roy lynch
07521 916877

14 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Morning

Sorry to hear you have experienced issues with your e-cigarette device, so we can try and assist with some troubleshooting steps, we need you to contact our customer services team when convenient either by phone, email or live chat.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Really good Service

Had some very good deals on and everything arrived really quickly very happy with Service

18 March 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products.

Have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service

Excellent service. Next day delivery. Product as expected.

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your feedback with us, nice to know that you are very happy overall.

Hope you have a nice week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Always spot on

Always spot on! 👌

14 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for this review, the 5 stars and for choosing us for the purchase of your vaping essentials.

Have a fantastic week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Pretty quick delivery

Pretty quick delivery

14 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and importantly for choosing us as your preferred retailer for the purchase of your vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Great as usual

Great as usual. My go-to for vaping

14 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review and for your kind words, really is very much appreciated, and great to know that we are your preferred go to retailer for the purchase of your vaping products.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Quick delivery

Quick delivery. Just what I ordered.good price.

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for the review, the 5 stars and for choosing us for the purchase of your vaping products, hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Have been using TECC for a while now

Have been using TECC for a while now, excellent delivery and good prices.

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to share your feedback with us, great to know that you are very happy with the competitive pricing and rapid delivery of your vaping products, also thanks for your continued custom.

Hope you have a great week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent and speedy service which…

Excellent and speedy service which meant that I got my vapes in a timely way

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for sharing your feedback, nice to know that you are receiving your vaping products very promptly, just as we expect for you.

Hope you have a great week ahead.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Excellent service with quick response…

Excellent service with quick response to any issues

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks so much for your complimentary feedback, nice to know that you are happy with the the high standard of service you are receiving and the aftersales support provided by our experienced customer services team.

Hope you have a fantastic week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Delivered really quick and messages…

Delivered really quick and messages really good came when said it would

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for taking time to leave us this review really good to know that you are receiving your vaping essentials very quickly, which is exactly what we expect for you.

Hope you have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

Rated 5 out of 5 stars

Flavour I needed

Flavour I needed. Fast delivery and great price

13 July 2026
The Electronic Cigarette Company (UK) Ltd logo

Reply from The Electronic Cigarette Company (UK) Ltd

Thanks very much for this review, great to know that you found exactly what you were looking for when shopping on the TECC website, and even better to know that you are receiving your vaping products very quickly, which is what we expect for you.

Have a lovely week.

Many Thanks
Mick
The Electronic Cigarette Company

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