The Electric Bike Shop (EBS) gets 'marmite' reviews. My experience matches what I'd read - over optimistic delivery dates followed by (when late) a call to to a very helpful customer service per... See more
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Review summary
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Just wanted to share a great experience with the team at The Electric Bike Shop in Nottingham! We rang them up yesterday morning to see if we could try a few models, and they sorted us out later in th... See more
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So old (!) I needed assistance to keep on the road for a few more years. After research and budget considerations, I opted for Tenways cgo800s which Tenways say is for commuter + gravel use (as per yo... See more
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Ist class advice and service from the guys at the Electric bike shop. Initially through Simon Alexander in customer service, and subsequently through Richard and Tiren during handover of my Cube St... See more
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Company details
About The Electric Bike Shop
Written by the company
The Electric Bike Shop is the largest, independent electric bike retailer in the UK.
We've been selling electric bikes since 2014 and now have 8 stores across the UK. We are now the UK's largest independent electric bike retailer.
We promise support, advice, expertise and the very best customer service.
Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes.
We supply quality electric bikes from leading brands including Amflow, Benno, Brompton, Cannondale, Cube, EBCO, Eovolt, Estarli, FOCUS, Haibike, Orbea, Raleigh, Tenways,Tern, Trek, UTO & Whyte.
We also have a wide range of accessories available for you and your bike too, helmets, locks, bags and much more
We currently have 9 stores around the UK and we offer FREE delivery to mainland UK.
We value any feedback from our customers so if you can leave us a review we would really appreciate it.
If you do need to speak to someone please call our Customer Service Team on 0117 452 6571.
Shop Electric Leisure Bikes
Shop Electric Mountain Bikes
Shop Electric Folding Bikes
Shop Electric Cargo Bikes
Shop Bikes under £2000
Shop Locks
Shop Pumps
The Best Selection Of E-Bikes In The UK, Online And In Our Stores.
Written by the company
- We Are The Electric Bike Specialists.
- The largest choice of quality electric bikes, choose your new E-Bike today from the hundreds we have available. Electric leisure & commuter bikes, electric mountain bikes, electric road and gravel bikes, electric cargo bikes for family transport or cargo as well as electric folding bikes. We are always here to help, if you have any questions our experienced team members are on hand to find the electric bike which is just perfect for you.
FREE means FREE
Free Delivery available on all Electric Bikes
- Free Delivery available to the UK Mainland
- Free Pedals
- Free Tools
- Free First Service
- Free Software updates for life
- Free support & advice available 6 days a week
Contact info
157 Whiteladies Road, Clifton, BS8 2RF, Bristol, United Kingdom
- 0117 452 6571
- info@theelectricbikeshop.co.uk
- www.theelectricbikeshop.co.uk
We Are The Electric Bike Specialists
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Gloucester store feedback - great customer service
I bought a cube e- mountain bike from the Gloucester store. Dom and John were fantastic- attentive, knowledgeable and really helpful. We had a bit of a misunderstanding on the cycle to work scheme but they sorted it out and as a result likely to have a repeat customer. Highly recommended!
13 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had such a positive experience at our Gloucester store. Dom and John will be really pleased to hear your kind feedback.
We’re glad everything was sorted with the Cycle to Work scheme and really appreciate your recommendation. We hope you enjoy your new Cube e-mountain bike and look forward to seeing you again.
Kind regards,
The Electric Bike Shop Team
Excellent service & quality product
Excellent service & quality product. Promptly shipped.
9 December 2025
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you were happy with the service, product quality and prompt shipping.
Kind regards,
The Electric Bike Shop Team
Great service
Richard was really helpful, doing a quick but great service on my bike for a good price. Would recommend!
7 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear Richard was able to help with a quick and great service at our Bristol store. We truly appreciate the recommendation.
Kind regards,
The Electric Bike Shop Team
Great value, super service!
I ordered my new bike, which had a huge discount compared to other bike suppliers. It arrived within two days so super speedy. My questions were answered quickly on the chat function and I managed to take advantage of a special offer where I was able to buy £200 worth of accessories for free! So not only did I get a lovely new bike, I got a sturdy lock and lights throw in. Very happy with the service, the value and the whole experience, thank you!
6 March 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you were happy with the price, speedy delivery and the support from our team on chat. It’s great that you were able to take advantage of the accessories offer as well.
We hope you enjoy your new bike and wish you many happy miles ahead!
Kind regards,
The Electric Bike Shop Team
Had to weigh longer than website stated
14 February 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re sorry that the delivery took longer than originally stated and appreciate your patience. We’re always working to improve our dispatch times and communication.
Kind regards,
The Electric Bike Shop Team
Great bike
Great bike, arrived very quickly too. I know this is standard for bike delivery but I do wish I hadn't have had to finalise the build myself. However other than this suggestion I have no complaints and my bike was an absolute bargain too!
13 February 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your bike arrived quickly and that you’re happy with the value — it’s great to know you feel it was a bargain.
We appreciate your feedback regarding the final assembly. For safe courier delivery, bikes are partially disassembled for transport, but we understand that completing the final build isn’t for everyone. Thank you for sharing your thoughts.
We hope you enjoy many happy miles on your new bike!
Kind regards,
The Electric Bike Shop Team
From start to finish the guys were spot…
From start to finish the guys were spot on , really helpful but not pushy, I will recommend them to my friends and family
28 February 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear the Nottingham team were helpful. We appreciate your recommendation to friends and family.
Kind regards,
The Electric Bike Shop Team
Easy place to buy from.
Whilst the bike arrived in good condition and as described, I had to adjust the steering bearings because they were loose, even though that was ticked as checked on the delivery note.
Also delivery took too long.
10 February 2026
Reply from The Electric Bike Shop
Thank you for your feedback. We’re pleased to hear the bike arrived in good condition, but we’re sorry to hear you needed to adjust the headset. The headset is checked before dispatch; however, due to the way bikes are packaged for transport, a minor adjustment can occasionally be required on arrival.
We also apologise that the bike took longer to dispatch than originally stated and appreciate your patience. Thank you for bringing this to our attention.
Kind regards,
The Electric Bike Shop Team
Purchased a Cube EMTB online from the…
Purchased a Cube EMTB online from the Bristol store. Excellent customer service from Lewis. Highly recommended!
26 February 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear you had a great experience purchasing your bicycle from us. We really appreciate your recommendation.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you had a good experience from start to finish.
Kind regards,
The Electric Bike Shop Team
The service from these guys was…
The service from these guys was phenomenal from ordering my parts and fitting them in 4 days. Friendly staff from walking in the shop and very helpful. Definitely recommend this shop to anyone 10 out of 10 keep up the good work
14 February 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear the Nottingham team provided such a great experience, from ordering your parts to getting them fitted so quickly. We really appreciate your recommendation and kind words.
Kind regards,
The Electric Bike Shop Team
It was so easy.
2 February 2026
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear everything was so easy — that’s exactly what we aim for.
Kind regards,
The Electric Bike Shop Team
Went in for a replacement battery and…
Went in for a replacement battery and the team were really helpful - gave me a discount on a new service plan despite not buying the bike from them originally. Thanks to team and especially tiren!
18 February 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased the Bristol team could help and that you felt well looked after. Tiren will be delighted to hear your kind feedback.
We really appreciate you choosing us and hope to help again in the future.
Kind regards,
The Electric Bike Shop Team
Very helpful and knowledeable staff
Dropped in to see these guys last week. The staff were incredibly helpful. Would highly recommend.
13 February 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear you found the Nottingham team helpful. We really appreciate the recommendation.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear your delivery was quick and hassle-free.
Kind regards,
The Electric Bike Shop Team
Reply from The Electric Bike Shop
Thank you for the 5-star review! We’re really pleased to hear your bike arrived promptly. All of our bikes are fully built and safety-checked before being partially disassembled for safe transport inside the box.
We hope you enjoy your new bike and wish you many happy miles ahead.
Kind regards,
The Electric Bike Shop Team
A highly recommended bike shop.
The staff here are always extremely helpful, personable and do all they can to keep you on the road.
Always a good variety of e bikes in stock. Certainly a go-to bike shop. Many thanks for your help.
4 February 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear you’ve found the team helpful and personable. We truly appreciate your recommendation and kind words.
Kind regards,
The Electric Bike Shop Team
Bike in for its first year service
Bike in for its first year service. Really looked after by Nathan (tech), Marc and Chris. Well done - great team and they look after their customers.
Purchased the Cube Stereo Hybrid One 44 HPC SLX 800 in late 2024 - Nasir
23 January 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re really pleased to hear your first service at our Nottingham store went so well. Nathan, Marc and Chris will be delighted to know you felt well looked after — they’re a great team.
We hope you continue to enjoy your Cube Stereo Hybrid One 44 HPC SLX 800 and look forward to seeing you again in the future.
Kind regards,
The Electric Bike Shop Team
A great start to my E-Bike experience.
I went to Bristol Electric Bike shop to just look at what sort of electric bikes were on offer.
I spoke to Gabriel who was knowledgeable, helpful and really listened to what I would like and for what purpose. He translated all technical information so that I understood what was important.
Gabriel showed me a couple of bikes and immediately I knew that I really wanted the green one in particular! We arranged a test ride.
Today I have been in and met with Rich, yet again I found him to be professional, interested in me as a customer and in what I thought were my requirements.
Rich facilitated a test ride on the preferred green Cube, which was great fun, and then spent quite a time ensuring that I understood what I needed to about my new bike.
I never felt rushed, which I liked, and was strongly of the impression that both Rich and Gabriel have a passion for all things cycling and want others to experience that too. Thanks to both.
21 January 2026
Unprompted review
Reply from The Electric Bike Shop
Thank you for the brilliant 5-star review! We’re really pleased to hear that Gabriel and Rich made your first e-bike experience such a positive one. We hope you enjoy many great rides on your new Cube!
Kind regards,
The Electric Bike Shop Team
Excellent service 👏 👍
Excellent service and fast delivery highly recommend this company 👌 👍
6 January 2026
Reply from The Electric Bike Shop
Thank you for the fantastic 5-star review! We’re delighted to hear that you were pleased with the service and fast delivery from our Gloucester store. We really appreciate the recommendation.
Kind regards,
The Electric Bike Shop Team
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