The Designer Rooms Reviews 

9,111
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,739 reviews, reviewers overwhelmingly had a great experience with this company, consistently highlighting the welcoming atmosphere. Consumers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, allowing visitors to comfortably browse without feeling pressured to buy. Shoppers truly appreciate the vast selection of beautiful furniture and stylish accessories available across the relaxing showrooms. However, some reviewers were not happy with receiving damaged goods, scratched items, or products of unexpectedly poor quality during their purchases. A few other people also felt that customer service was unhelpful and frustrating when attempting to resolve complaints or arrange proper returns. Additionally, some customers noted difficulties when trying to get assistance with clearance or ex-display items.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting helpful, friendly, and... See more

Product

Clients share positive opinions on product quality, highlighting the wide range of beautiful furniture and... See more

Service

Consumers find service to be exceptionally positive, frequently praising the staff for providing helpful... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, informative, and... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing the shopping process as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BHP Store (Braehead), James , fantastic customer service. My friend and I went to browse and one left with a new dining suite, the other a the beautiful Sensum Diffuser. Friendly and knowledgeable... See more

Rated 5 out of 5 stars

Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any... See more

Rated 5 out of 5 stars

Went to The Designer Rooms to look at furniture they had a great choice of furniture and sundries . The staff were most helpful and after picking a sideboard and table we arranged to have it deliver... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,111)

1,622 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience, staff were so friendly.

Robbie was very helpful and friendly, giving us lots of different options and setting out all the prices for us. We had a few different decisions to make but he made it very easy for us and the whole experience in your shop was great!

19 July 2026
Rated 5 out of 5 stars

Five start service

Alison was so approachable and incredibly helpful when I was looking for somewhere quiet to breastfeed my son, who was feeling stressed and upset. She kindly offered me a sofa where I could sit comfortably, which I really appreciated. Once I was finished, she also took the time to help me choose and purchase some diffuser oils. Her kindness, patience, and excellent customer service made such a difference to our visit. Thank you, Alison!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Jkidd

Fantastic choice and perfect service
My favourite place to shop

15 July 2026
Rated 5 out of 5 stars

Great service, great product

The Designer Rooms in Mackinnon Mills Coatbridge is a really good outlet store. Great variety of furniture and carpets available at discounted prices. Staff are really friendly and helpful. They will arrange delivery at an affordable price and it includes the building of your item (if necessary) and the uplift of all packaging.

18 July 2026

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