The Designer Rooms Reviews 

9,112
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,733 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally friendly, highly knowledgeable, and provide a welcoming atmosphere without any pressure to buy. Consumers truly appreciate the wide variety of beautiful furniture and accessories available in the showrooms, making the overall shopping journey exceptionally smooth and very enjoyable. However, some people mentioned issues with receiving damaged goods and experiencing unhelpful customer service when attempting to resolve complaints. Reviewers noted that getting support or a proper resolution for defective items can be quite frustrating when dealing with the support team for assistance.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpful, friendly, and... See more

Product

Reviewers mention positive feedback about product quality, highlighting the beautiful range of furniture and... See more

Service

Customers report appreciation for the service, highlighting helpful and friendly staff members who provide... See more

Customer service

People report positive experiences with customer service, praising staff members for being extremely helpful,... See more

User experience

Reviewers highlight positive aspects of user_experience, frequently describing the shopping process as a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BHP Store (Braehead), James , fantastic customer service. My friend and I went to browse and one left with a new dining suite, the other a the beautiful Sensum Diffuser. Friendly and knowledgeable... See more

Rated 5 out of 5 stars

Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any... See more

Rated 5 out of 5 stars

Went to The Designer Rooms to look at furniture they had a great choice of furniture and sundries . The staff were most helpful and after picking a sideboard and table we arranged to have it deliver... See more

Rated 5 out of 5 stars

Store staff were very helpful and friendly. Lorraine has great product knowledge and was able to answer any queries we had and offered plenty of options to allow us to choose what was right for us. L... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

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Replied to 71% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(9,112)

1,622 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lucy - Thanks to Alison

First time in this shop and was a great / helpful experience thanks to Alison. Was extremely helpful. Will definitely be back whenever needing something for our house and would highly recommend

2 August 2026
Unprompted review
Rated 5 out of 5 stars

Good shopping experience

Good shopping experience. Staff attentive but allowed plenty time/space for browsing yet they made themselves available when I had questions. Robbie moved chairs around to suit my tastes without any problem then gave me time to consider. Thanks for making it a pleasure to choose furniture.

2 August 2026
Rated 5 out of 5 stars

Fantastic customer experience

Fantastic customer experience. Dean was superb in his product knowledge and support. Thank you very much Dean and all the team in Uddingston for all your help and advice leading to my purchase.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Denise the superstar! 👏

Denise deserves a medal, she was the most patient and least pushy sales person ever. Having had a right faff with Fraud checks on my card and having to call the bank which took forever… etc etc, she really was fantastic patient and professional. Thank you Denise very much and o hope you are rewarded appropriately for it. Lovely furniture too, incredibly happy with the quality of my choices.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

It's was very welcoming

It's was very welcoming, they made you feel a easy and they never rushed you giving you all the time you needed to decide what you wanted to do
Denise Moodie was very helpful in everything she did from explaining that she had arranged to get the orders joined together so it would be all delivered together

31 July 2026
Rated 5 out of 5 stars

The staff member was very helpful but…

The staff member was very helpful but not pushy, leaving us to wander round the showroom, she was very informative
and when I decided to purchase the
furniture she explained my options and
what they do for me with regard to the
timeframe I would need. Would highly
recommend the staff and the lovely showroom.

30 July 2026

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