The Designer Rooms Reviews 

8,971
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,743 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, helpful, and knowledgeable, often going above and beyond. Many highlight the excellent, professional, and unpressured customer service, making the shopping experience pleasant and efficient. Reviewers are also delighted with the high product quality and the wide, unique range of furniture available, making it easy to find something special. However, some people mentioned experiencing issues with customer service, specifically noting a lack of response to inquiries and difficulties in escalating concerns when problems arose.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, friendliness, and... See more

Product

People report positive experiences with products, frequently praising the quality, value for money, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the helpfulness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and professionalism... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing delight with the furniture... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have visited the showroom at Livingston a few times and are always greeted warmly, but not overwhelmed. The shop is always clean and well layed out. We finally decided on a purchase today and Miche... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

Robert was delightful, friendly and full of knowledge he fully informed us if our choice of couch right down to the last stitch on it ...My daughter and I went back a few times to view this particula... See more

Rated 5 out of 5 stars

I had a wonderful shopping experience in the breahead store went in got time to browse around hastle free with a welcoming smile . Got new ideas and something completely different than I went in... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(8,971)

1,638 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service, great product

The Designer Rooms in Mackinnon Mills Coatbridge is a really good outlet store. Great variety of furniture and carpets available at discounted prices. Staff are really friendly and helpful. They will arrange delivery at an affordable price and it includes the building of your item (if necessary) and the uplift of all packaging.

18 July 2026
Rated 5 out of 5 stars

I was impressed with the quality and…

I was impressed with the quality and style of the goods we were considering and also the assistance we received, Caitlyn went the extra mile and provided an excellent customer service from enquiry to purchase, thank you for you're help 😀

16 July 2026
Rated 5 out of 5 stars

Lovely store and the customer service…

Lovely store and the customer service was great. We went to the store in Uddingston and were served by a kind salesman called Dean. The service provided was excellent and Dean helped us choose a new corner sofa. Will be going back!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

The staff were fantastic

The staff were fantastic , they were more than helpful
they answered all my questions and I absolutely love there furniture and accessories
I will definitely be going back there for more ,
I highly recommend going there

16 July 2026
Rated 5 out of 5 stars

Denise was exceptional throughout my…

Denise was exceptional throughout my shopping experience offering excellent service and advice on the products I was looking for.
Overall completely worth a visit and very happy with my purchase.
Staff are very friendly and helpful demonstrating their knowledge and expertise.

16 July 2026

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