The Designer Rooms Reviews 

8,974
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,733 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, knowledgeable, and friendly, often going above and beyond without being pushy. Many people appreciate the wide selection of gorgeous and comfortable products, contributing to an overall excellent shopping experience. Reviewers frequently highlight the professional and efficient service, noting a welcoming atmosphere and a smooth process from start to finish. However, some customers also noted concerns regarding customer service, specifically experiencing a lack of response or difficulty in escalating issues.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as friendly, helpful, and... See more

Product

Customers consistently note positive experiences with product, praising the quality, style, and value of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the helpfulness and... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and knowledge of... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our first time visiting The Designer Rooms & won't be our last. Gorgeous range of furniture to suit all tastes. Staff were on hand if required & we didn't feel pressured into making our purchase. C... See more

Rated 5 out of 5 stars

We have visited the showroom at Livingston a few times and are always greeted warmly, but not overwhelmed. The shop is always clean and well layed out. We finally decided on a purchase today and Miche... See more

Rated 5 out of 5 stars

Received our sofas today. Excellent service from start to finish, sofas are gorgeous and very comfortable. We have purchased several items from designer rooms including our last suite. Sales person ca... See more

Rated 5 out of 5 stars

I received a warm and friendly welcome. Shelly had recently assisted me and immediately advised on the specifics on what I was looking for. She was helpful and knowledgeable on my purchase. A lovely... See more


Company details

  1. Furniture Store

Written by the company

The Designer Rooms is a premium independent furniture company based in the United Kingdom, with a long-standing reputation for delivering some of the most innovative and high-quality furniture in the industry. Established in 2010, we have spent over a decade perfecting our craft, and we take great pride in providing our customers with a seamless furniture buying experience. Our commitment to offering contemporary and cutting-edge furniture at comfortable prices is at the heart of our brand. We believe that furniture is more than just a functional item, it's an extension of one's personality and style. That's why our showrooms boast a vast and diverse range of designer sofas, dining and bedroom furniture, as well as an exceptional selection of accessories, pictures, mirrors, and ornaments. We take great care in curating our range of furniture, ensuring that every piece embodies our commitment to comfort, functionality, and style. Our furniture is designed to help transform any space, no matter how big or small, and to add a touch of elegance and sophistication to your home or office. At The Designer Rooms, we understand that shopping for furniture can be overwhelming, which is why our team of experts is always on hand to help you make the best decisions for your needs. Our showrooms offer a relaxing and welcoming atmosphere, allowing you to browse our products comfortably, with ample space and natural lighting to help you visualise how our furniture will look in your space.


Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 68% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(8,974)

1,651 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jkidd

Fantastic choice and perfect service
My favourite place to shop

15 July 2026
Rated 5 out of 5 stars

Great service, great product

The Designer Rooms in Mackinnon Mills Coatbridge is a really good outlet store. Great variety of furniture and carpets available at discounted prices. Staff are really friendly and helpful. They will arrange delivery at an affordable price and it includes the building of your item (if necessary) and the uplift of all packaging.

18 July 2026
Rated 5 out of 5 stars

I was impressed with the quality and…

I was impressed with the quality and style of the goods we were considering and also the assistance we received, Caitlyn went the extra mile and provided an excellent customer service from enquiry to purchase, thank you for you're help 😀

16 July 2026
Rated 5 out of 5 stars

Lovely store and the customer service…

Lovely store and the customer service was great. We went to the store in Uddingston and were served by a kind salesman called Dean. The service provided was excellent and Dean helped us choose a new corner sofa. Will be going back!

17 July 2026
Unprompted review

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