The Cornish Bakery Reviews 

258
TrustScore 3.5 out of 5

3.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the friendly and welcoming staff, often highlighting specific employees for their excellent service and helpful recommendations. Reviewers frequently praise the quality of the coffee, describing it as lovely, delicious, and sometimes the best they've had. The pastries and pasties are also often well-received, with many finding them delicious and of good quality. However, some people were dissatisfied with the product quality, noting issues like dry, tasteless, or burnt items, and some pasties not meeting traditional expectations. Conversely, a small portion of people felt the service was poor, citing instances of staff indifference, unpleasant attitudes, or dirty premises. There were also complaints about lukewarm or bitter coffee, and a limited selection of cakes, particularly for dietary restrictions.

What people talk about most

Product

Customers had ambiguous experiences with product, with some praising items like the coffee, pastries, and... See more

Staff

Reviewers mention ambiguous feedback about staff, with many customers praising the staff for being friendly,... See more

Quality

Users describe ambiguous interactions with quality, with many praising the coffee as lovely, excellent, and... See more

Location

People report ambiguous experiences with location, with many reviewers highlighting specific branches they... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the friendly and efficient staff,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Better system needed for seating as you can end up having ordered with nowhere to sit. Many customers just walk in and reserve seats without having ordered when there are long cues. This means people... See more

Rated 3 out of 5 stars

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:3... See more

Rated 4 out of 5 stars

Norwich and Salisbury branches: Not taking cash is a red flag, it's for staff benefit not customers. Never seen worse queues because of cash as claimed. Union coffee was great choice and quality. M... See more

Rated 2 out of 5 stars

Canterbury Shop Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working! Secondly, the toilet lid was broken and the toilet paper was resting in the s... See more



Contact info

3.3

Average

TrustScore 3.5 out of 5

258 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(258)

58 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My wife and I visited on the opening…

My wife and I visited on the opening day of their store in Lincoln, phenomenal service. The food is first rate and the farmhouse sausage roll was delicious. We can’t recommend them highly enough.

Thank you so much

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Great coffee, awesome work spot

The Cornish Bakery in Cirencester is one of my favourite coffee spots in a town that takes its coffee very seriously.
The building is beautiful, and it’s a great place to work from. WiFi and plug sockets next to every seat, so no awkward hovering near the one outlet by the toilet.
The pastries are great but I’m mostly here for the coffee, which is made wonderfully and always hits the spot. Staff are genuinely lovely. Busy place, but they always make you feel well looked after.
The only drawback is the takeaway cups, but I’ll use that as an excuse to drink ‘in’

26 March 2026
Unprompted review
Rated 2 out of 5 stars

Poor quality custard tart

I visited the Lyme Regis Cornish Bakery today. I found the service efficient and the staff friendly. I ordered a portuguese custard tart and was very disappointed with the quality. It was not an authentic one made with egg as the filling was like custard just yellow sweet and a bit runny. Not the texture of a proper egg tart. It was also cold. I was not given a refund as I had eaten the whole tart, which was my mistake. I have also found out that they never cook their scones fresh every day they always use the previous day's batch. Bearing in mind the high price of these items and low quality I will not be returning.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

Cornish Bakery Ambleside

Cornish Bakery Ambleside.
Scrumptious food and always service with a smile. The team are always incredibly friendly and efficient.
This time we sat in to enjoy a steak and Stilton, and a cheesy leak and ham. Absolutely delicious. It isn't our first time here and won't be our last. Fantastic team and food!
It's ALWAYS busy which says it all. There's also plenty of awards on display which is nice to see!

15 January 2026
Unprompted review
Rated 5 out of 5 stars

Very Enjoyable Place to eat

The staff are always very efficient, hard working and courteous. The selection of cakes and pastries, which are made on site, are delicious and very consistent.
We visit regularly and as the Woodbridge site is very popular, it is always disappointing when they are full.

16 February 2026
Unprompted review
Rated 3 out of 5 stars

Norwich Branch

Norwich Branch: My first time going to the Cornish Bakery, the Shakshuka Croissant was lovely and so was the coffee (latte). However, I found the customer service let my experience down. Queued at 8:30am, and only one lady on the til dealing with customers, no problem to wait, but just asked is it okay to order at the til or is it online (shop online displayed on coffee boards) and felt the response was quite short, but I understand the pressures of being the only person serving. However, when it came to placing my order I felt rushed, and asked to eat in, yet order was put all into takeout bags and cups. Unfortunately felt as though custom was not so wanted and would think twice about going back to this branch.

18 February 2026
Unprompted review
Rated 2 out of 5 stars

Canterbury Shop - The Cornish Bakery

Canterbury Shop
Firstly, we chose to eat in but were told that there are no plates due to the dishwasher not working!
Secondly, the toilet lid was broken and the toilet paper was resting in the sink!
Thirdly, we commented to the lady behind thee counter only to be told that we had been given a discount on the food and drink (takeaway price). And, we could always "go somewhere else" which if we hadn't already paid we would have done.
The sausage rolls were lovely. We cleared our own table! It's such a shame this place has dropped to this standard.

16 February 2026
Unprompted review
Rated 5 out of 5 stars

Popped into the Cornish Bakery at the…

Popped into the Cornish Bakery at the Ashford Designer Outlet recently and overall had a good experience. The staff were friendly and very welcoming especially Chloe who helped me with a recommendation on the apple and rhubarb pasty which was as good as she said it was. Very pleasant experience, I will be back.

Thankyou Chloe your a star.

10 January 2026
Unprompted review
Rated 1 out of 5 stars

Bitter latte and hot chocolate. A horrible chocolate brownie.

We went to the branch at Ashford Designer Outlet. We ordered a latte and a hot chocolate, the hot chocolate and the latte were both very bitter. With the hot chocolate leaving a horrible taste in my mouth for a good hour afterwards. I even went to the local supermarket to get a bottle of water to try to get rid of the taste. Even that hasn’t completely got rid of the horrible taste!!The carrot cake was ok but the chocolate brownie was very stodgy and ‘wet’. It is the worst £16 we have spent on drinks and cakes. We will not be returning to the Cornish Bakery again.

30 December 2025
Unprompted review
Rated 1 out of 5 stars

Cornish Bakery Hereford very poor experience …

Went in ordered warm large traditional pasty which is quite expensive & a regular hot chocolate, trouble was there was a 10 minute wait for the drink as they were busy chatting on the drink machine plus someone who works there went to the machine & made drinks for their friends who came in after me. When I complained nobody cared. Hot chocolate was not nice. I won’t be going again, expensive for what it is and rude staff. I had been 5 or 6 times before… cold pasty in the end

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor

Very poor, Luke warm latte and americano very small so very strong as well, more like a black flat white. Very poor selection of cakes, only one gluten free option and no vegan cakes. There was a vegan pasty tho.
Would not recommend:(

12 December 2025
Unprompted review
Rated 1 out of 5 stars

It was a busy time and there didn’t…


It was a busy time and there didn’t seem to be enough staff, but the customer service was still very poor.
There were no clean tables, so I cleaned one myself and moved the dirty cups to the side. However, a staff member who appeared to be on her break complained very loudly that people had left dirty cups there. What are customers supposed to do — sit at a table full of dirty cups?

Also, when I asked the staff member making drinks if I could have a knife for my pastry, he tutted and responded with a very unpleasant attitude.

The coffee was bitter and far too hot — not enjoyable at all.

Overall, it was a very disappointing visit.

28 November 2025
Unprompted review
Rated 1 out of 5 stars

The Cornish Bakery - Worcester

This is my first & last visit. I was in Worcester on a cold day and thought I'd try out the Cornish Bakery. I ordered a bacon and cheese croissant and drink and paid for it. I looked at my order and it didn't seem to be warm and I asked if it was heated and she said it wasn't. I asked if it could be heated and they said no they have no way to heat anything. Seriously ??? (So far not impressed). At this point was annoyed... I then took my tray with a cold croissant and drink to the dining area. There were only a few people at tables in there, but several tables were very dirty and stained.
I turned around and returned to the counter with my tray and asked for a refund. The young woman was quite indifferent.
I will not be returning.

PS. For lunch I went across the way and got a hot lunch in clean surroundings.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Cornish Bakery Gloucester Quays.

Cornish Bakery Gloucester Quays.
Coffee not hot, cream served in a small pot/dish — at least 50% less than the supplied Cornish Cream tubs, scones on shop window ledge ( not on plates) and also half the size, pastries layout over loaded. Shortage of pasties due to oven breakdown - was fixed after arrival. I think the area/regional manageress in attendance.
Store showing lower standards since previous manageress moved to new store/shop. ( Yes as a Cornishman I’ve used the Quays store for many years)

12 November 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look