Gorgeous chocolate, so rich and creamy it lasted for two weeks, no way could I eat a lot in one go. Would definitely recommend, the design on the chocolate and the packaging were also superb. 🤩🤩
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The chocolate they make is amazing and scruptions and all good things. You will not regret buying their chocolate and its sustainable and ethical too which is an added bonus. The only thing i wish wo... See more
Company replied
I have tried the creme brûlée which was gorgeous. The baklava inspired also delicious you make the best toffee/caramel. The baklavaty collab was nice my only issue is I like my chocolate from the frid... See more
Company replied
I stupidly placed two orders a few hours apart and then emailed to combine the orders. Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at... See more
Company replied
Company details
Written by the company
The Chocolate Smiths, based in Newcastle Upon Tyne, create handmade chocolate with the fun left in! Check out their signature range of Bizarre chocolate bars, as well as their limited edition chocolatey products! Great for gifts and perfect for a treat!
Contact info
Unit G19 Tromso Close, Tyne Tunnel Trading Estate,, NE297XH, North Shields, United Kingdom
- 0191 447 0790
- steffi@thechocolatesmiths.com
- www.thechocolatesmiths.com
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ingredients and flavours are unbeatable
What sets the Chocolate Smiths apart from all other manufactures that I have tried are the ingredients and flavours that they create with their chocolate bars
9 December 2025
Reply from The Chocolate Smiths
Thank you so much for this wonderful review! 🥹🍫
It means the world to hear that our ingredients and flavours stand out to you — we pour so much love into creating bars that are a little different, a little daring, and a whole lot of delicious! 💛
Your support truly keeps our small team going — thank you for being part of our chocolatey adventure!
Always quality products
9 December 2025
Reply from The Chocolate Smiths
Thank you so much! 😊🍫
We’re so glad you’ve had consistently great experiences — your support means the world to us! 💛
I love your company and what you do
I love your company and what you do.
I bought the chocolate for my wife for Christmas and her face lit up when she opened the gift.
However the nut roast was insanely salty and she didn’t like that one. She was trying to shave the salt off to eat it lol
9 December 2025
Reply from The Chocolate Smiths
Thank you so much for the lovely feedback — and for choosing us for such a special gift! 🥹🎁🍫
We’re so happy to hear your wife’s face lit up when she opened it — that’s exactly the kind of joy we hope our chocolate brings! 💛
Sorry to hear the Nut Roast bar missed the mark — we really appreciate the honest feedback (and love the image of her trying to shave the salt off 😅). We’ll absolutely take that onboard as we review recipes for future batches.
Thanks again for your support and for making us part of your Christmas — it means the world!
Chocolate is delicious
Chocolate is delicious, the packaging is incredible and it was delivered in time for Christmas
5 December 2025
Reply from The Chocolate Smiths
Thank you so much! 🎄🍫
We’re so happy to hear everything arrived in time and that you loved the chocolate and the packaging — that’s the dream! 💛
Wishing you a sweet and joyful New Year!
With choccy love,
Extremely delicious chocolate in some…
Extremely delicious chocolate in some awesomely unusual flavours! Packaged beautifully. So addictive, I want to try them all!
5 December 2025
Reply from The Chocolate Smiths
Thank you so much! 😍🍫
We’re so happy you’re loving the deliciously unusual flavours — and that the packaging made it feel extra special! 🎁✨
An amazing company with amazing products …
An amazing company with amazing products. Could never go back to normal chocolate bars after having these.
The flavours are so unique and work so well. Absolutely delicious chocolate
5 December 2025
Reply from The Chocolate Smiths
An amazing company with amazing products. Could never go back to normal chocolate bars after having these.
The flavours are so unique and work so well. Absolutely delicious chocolate
Reply from The Chocolate Smiths
Thank you so much! 😊🍫
Short, sweet, and means the world to us — we’re so glad you enjoyed it!
Best chocolate & team, completely recommend
Buy so often from them for gifts for people, so tasty and such a happy team, highly recommend and supporting small business
5 December 2025
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫
We’re so grateful that you choose us for gifts — it means the world to our happy little team! 💛 Your support helps keep our small business going, and we truly appreciate every order.
Thanks again for the lovely recommendation — we can’t wait to treat you (and your lucky gift recipients!) again soon! 🎁✨
I’ve been so excited to try the…
I’ve been so excited to try the chocolate smiths. I knew I was going to set an alarm and bag some bars for Christmas. The packaging is beautiful. Every detail is just utter perfection. That alone gets 5 stars. But sadly the taste just didn’t pack a punch like I expected it to. I have followed you for years and watched you grow on social media and I see the hard work that goes into the making of the bars. I can appreciate the quality of the chocolate. But if I was to close my eyes and taste the bars I wouldn’t be able to tell you what they were. The best one I got was the French toast bar. That had some great flavour profiles. The geordie was a great eat texturally, and the stroop waffle bar also. My main find was that the caramel needed to pack more of a punch of it did the French toast bar would have been a 10/10. Some sea salt would have elevated it to a whole new level. The texture was great - but taste wise it just tasted sweet - that’s it. The coffee in the stroop waffle bar was a very low flavour profile. Could definitely add more to it. I know you take feedback on board - I post this with the upmost respect to you and your business.
26 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your kind and honest review — and for following our journey over the years. It means the world to us that you set an alarm to grab bars for Christmas, and that you noticed the details in our packaging — we put so much love into every part of what we do, so your words truly mean a lot. 💛🍫
We really appreciate your feedback on the flavour profiles. Our bars are all about balancing indulgence with quality ingredients, and we always aim to create something memorable and fun. It’s great to hear that French Toast hit the mark for you — and we completely agree that a touch of sea salt can be a game-changer! We’re actually working behind the scenes to fine-tune a few classics, and thoughtful insights like yours help us evolve with purpose.
You’re absolutely right — we do take feedback to heart, and we’re always looking for ways to improve without compromising the values we care about (ethics, freshness, no artificial flavourings, and working with incredible chocolate like Luker). ✨
Thank you again for taking the time to write such a considered review. We hope we can delight you even more in future — and we’re so grateful for your continued support.
Krystyna is a star
I stupidly placed two orders a few hours apart and then emailed to combine the orders.
Krystyna was super helpful, even when there was an issue with some of the chocolate bars not arriving all at the same time.
She was polite, helpful and gave reassurance that the issue would be sorted.
Chocolate itself is delicious. Favourites wonder are the fifty bar by a country mile followed by the baklava bar and coffee and stroopwaffle bar.
1 November 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for your lovely review! 🥰🍫
We’re so glad Krystyna could help get everything sorted — even with a few hiccups along the way! It means a lot that you appreciated the support and stayed patient while we made things right 💛
And we LOVE your top bar picks — The Fifty, Baklava, and Coffee & Stroopwafel are some of our favourites too! 😍
Thank you again for your kind words and support — we can’t wait to treat you again soon!
Been a customer since the early days!
I have bought chocolate from these guys since they first started and buy it as a treat to myself every now and again. Never disappoints and for a bit of self love - worth the money. Yes it’s a bit more expensive but isn’t all the things in life that matter! Postage costs are a bit of hit but hey that’s just the way it is now. I’m now a subscriber again as I once was in years gone by so yeah give them a shot!
29 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this gorgeous review! 🥹🍫
It means the absolute world to us that you’ve been with us since the early days — and that our chocolate is still your go-to treat for a little self love 💛
We know we’re a little more expensive than the average bar, but hearing that you see the value in what we do — from ethical sourcing to small-batch creativity — honestly keeps us going. And yes, postage is no fun for anyone these days, but we so appreciate your understanding. 📦✨
Welcome back to the subscription family — we’re so excited to treat you all over again!
Krystyna was amazing
Krystyna was amazing. Bought a ticket for an event as a Christmas present. I got a novelty ticket printed and sent it to the Chocolate smiths who wrapped it up in a bar of the coffee and stroopwaffel chocolate like something from Charlie and the chocolate factory.
The chocolate is incredible anyway which is why I asked them to do this but Thankyou Krystyna for going the extra mile and helping me out with my request. My wife loved it.
25 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for this absolutely lovely review! 🥹🍫✨
We’re so happy we could help bring a little extra magic to your Christmas surprise — and it means the world to know your wife loved it! Wrapping up that ticket Charlie and the Chocolate Factory-style was such a joy, and we're so glad it made the moment feel special 💛
It’s always an honour to be part of thoughtful gifts like this — thank you again for your kind words, and for choosing our chocolate to be part of such a lovely memory.
With choccy love (and a big smile from Krystyna!)
Totally worth it!
This company takes a while to deliver because they are small but it is so worth the wait!
I've had a couple of orders from them now and the quality of product is exquisite. I can recommend the black forest and nana's biscuit tin.
Great as a fancy treat or as a gift, I highly recommend!
10 October 2025
Reply from The Chocolate Smiths
Thank you so much for this lovely review! 🥰🍫
We’re so grateful for your patience — being a small team means things can take a little longer sometimes, but it’s wonderful to hear you felt it was worth the wait! 💛
We’re thrilled you’ve enjoyed your orders — Black Forest and Nana’s Biscuit Tin are both big favourites around here too! 😍
Thank you for the kind recommendation — it truly means the world to us.
Over priced and over hyped
This was my first and last time buying anything from the chocolate smiths. I purchased the dunk cookie collaboration bar. It took 3 weeks to arrive from date of purchase. The bar was a cookie slab, covered in caramel and coated in the thinnest layer of chocolate possible. €20.95 plus shipping for the quality that you receive is disgusting. With the price being so high I thought the shipping might be free, but nope, that’s an additional charge. And before I forget the expiration date is ridiculous. January was the expiration on the label. Not the end of January but the beginning. Very short shelf life.
The cookie was a bit oily with no real flavour beyond that. Now I’m not the biggest lover of biscoff to begin with but the biscoff spread was palatable. Better than what I expected in terms of flavour.
The chocolate was absolutely vile. Tasted like cheap, low quality ingredients. Wavy, tangy and sugary is the best way to describe the flavour. I’d go as far saying American chocolate tastes better than this. If the ingredients list are to be believed there was 48.6% cocoa solids in the recipe, so I’ll commend you on that. Also the chocolate portion of this bar was wafer thin, which broke way too easily. A toddler would be able to crack the layer of chocolate. To fill the gap, caramel was pumped in. Obviously done to cut costs and drive up profit margins.
The box presentation seemed to have gotten the most funding as it was actually well put together. The wrapper was cheap paper and printed from a cheap printer and ink. The gold aluminium foil was very thin and not at all sturdy.
It is clear as day that this company is all about producing the lowest of quality, while charging extortionate prices to have the biggest profit margins possible. Price per gram, I can get 100 times the quality for half the price from other companies. Oh and those other companies don’t add on shipping as an additional cost.
13 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you for taking the time to leave such a detailed review. While we’re genuinely sorry the product wasn’t to your taste, there are a few points we’d like to clarify for accuracy.
Firstly, the chocolate used in our bars is Luker Chocolate, sourced directly from Colombia. Luker is recognised globally for its exceptional quality and ethical sourcing. It supports smallholder cocoa farmers and pays significantly above market rates — values we’re proud to support, even though it comes at a higher cost to us. This is not low‑quality or budget chocolate — it’s some of the best available.
The Dunk Cookie bar was part of a limited-edition collaboration, designed to celebrate another brilliant small business we carefully chose for the quality of their products. Our collab bars are handcrafted in small batches and are intentionally indulgent — with textures like cookie, caramel, and chocolate in balance. The thinner chocolate shell is a deliberate design choice to complement, not overpower, the other elements — not a cost-saving measure.
We understand the shelf life felt short, but that’s actually a positive: our collaboration bars are made fresh and contain no preservatives, which naturally limits their best-before date to around two weeks. This speaks to the quality and freshness of the ingredients — not a flaw in the product.
Shipping is charged separately at cost, and always made clear at checkout. As a small independent business shipping handcrafted items internationally, we don’t build postage into our pricing — we prefer transparency.
Taste is, of course, subjective, and we fully respect that our bars won’t be for everyone. But to say we are driven by high margins and low quality simply isn’t true — we’re deeply committed to working with ethical suppliers, paying a living wage, and supporting other small makers who care about quality as much as we do.
The Chocolate Smith Are The Best!
Always a superb service and very yummy chocolate sent to me from The Chocolate Smiths
23 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for the kind words! 🥰🍫
We’re so happy to hear you’ve had a superb experience — and even happier that the chocolate is hitting the spot every time! 💛
Thank you for your continued support — it means the world to us.
Avoid… my order was not delivered spent…
Avoid… my order was not delivered spent £65 and all they could tell me was to file a claim with Royal Mail. Royal Mail have stated only the sender can do so but they don’t seem to care
19 December 2025
Unprompted review
Reply from The Chocolate Smiths
We’re very sorry to hear you’ve been left feeling this way, but as explained in our previous communication, your parcel is showing as successfully delivered and no confirmation of loss has been provided by Royal Mail.
As a small independent business, we always do our best to help when things go wrong — and we’ve offered replacements and support to you on more than one occasion in the past. However, we also need to follow the correct procedures in line with Royal Mail’s policies. In cases where a parcel is marked as successfully delivered with a proof of delivery image, they require the recipient to open the initial enquiry so they can complete their GPS and delivery investigation before escalating it to the sender.
If Royal Mail confirms in writing that the parcel has been misdelivered or declared lost, we’re more than happy to review this again. Without that, we’re unable to proceed further from our side.
Thank you for your understanding.
Great chocolate
I managed to buy the chocolates this time around with it being so popular.
It didn’t disappoint either.
Well worth it. Yummy
14 November 2025
Reply from The Chocolate Smiths
Thank you so much! 🥳🍫
We’re so glad you managed to grab some this time — it means a lot with how quickly things sell out! And even happier to hear it didn’t disappoint. 💛
Thank you for your support — and we hope you enjoy every last yummy bite! 😋
Very average chocolate
Very average chocolate, in my opinion. Not worth the £27 for 290g of chocolate. I see they are a 'living wage' employer and being a independant company they need to charge a bit more which i'm okay with (reason I played the order in the first place). Dispite that fact, I shall not be a repeat customer.
All the best to them.
15 December 2025
Unprompted review
Reply from The Chocolate Smiths
Thank you so much for taking the time to share your thoughts — while we’re sorry to hear the chocolate wasn’t quite to your taste, we really do appreciate your honesty and support in placing an order with us in the first place. 💛
As a small independent company, we do our very best to create something special — from paying the living wage to sourcing ethical chocolate and handcrafting every bar with care. We completely understand that our products won’t be for everyone, and we truly value your support for those principles, even if we didn’t win you over this time. 🍫
Wishing you all the very best — and thank you again for giving us a try!
Reply from The Chocolate Smiths
Thank you so much! 🥰🍫
We’re absolutely delighted to hear that — 10 out of 10 means the world to us! 💛
Thank you for your support and kind words — we can’t wait to treat you again soon!
Best Chocolate Ever!
This is the best chocolate ever! I love the flavours and the way they create such whimsical and delicious chocolate treats. The shipping and customer service are also excellent.
14 November 2025
Reply from The Chocolate Smiths
Thank you so much — what an amazing message to receive! 🥹🍫
We’re over the moon that you love the flavours and our whimsical creations — that’s exactly the kind of magic we hope to bring to every bar! ✨💛
It’s also so lovely to hear that shipping and customer service hit the mark too — thank you for your kind words and continued support!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.