The Butler & The Van Reviews 

40
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

In a word brilliant. Both chaps were professional, prepared and prompt. They helped move home on a warm July day and played tetris masterfully, grafting for over 8 hours with a smile on their... See more

Rated 3 out of 5 stars

Perfectly friendly and do well on packing front. Best to ask a plumber to install your washing machine as it’s now costing us a leak, plastering and flooring inspection thanks to Van Butler not in... See more

Company replied

Rated 5 out of 5 stars

I never normally bother to review anybody, as standards nowadays are generally barely adequate. But I felt I had no choice after using their excellent services. Polite, professional, great comms... See more

Company replied

Rated 5 out of 5 stars

I hired out The Butler & The Van to help me transport some items across town. He arrived promptly, just before the agreed time, and the whole service was conducted efficiently and in a timely mann... See more

Company details

  1. Moving Company
  2. Courier and Delivery Service
  3. Delivery Service
  4. Flat Pack Assembly
  5. Moving and Storage Service
  6. Transportation Service

Written by the company

The Butler & The Van is a professional, fully insured Man and Van and House Removals service covering Sheffield, Doncaster, Rotherham, Barnsley, Chesterfield, Worksop, and the wider South Yorkshire area. We specialise in home relocations, house moves, furniture collection and delivery, furniture assembly, Motorbike transport, single-item transport, and business relocations. Whether you're moving home, collecting a sofa, transporting bulky items, or need help assembling furniture, our experienced and friendly team is here to help. Led by Stephen, The Butler, himself. Operating a large Luton van equipped with an electronic tail lift, we can safely handle heavy, awkward, and specialist items, including electronic beds, wardrobes, appliances, pianos, bikes and large furniture. We offer flexible one, two, and three-person teams to suit moves of all sizes. With years of experience and full Goods in Transit Insurance, The Butler & The Van is committed to providing reliable, professional, and friendly man and van services, house removals, and furniture delivery throughout Sheffield, Doncaster, and South Yorkshire.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

40 reviews

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4.7

All reviews

(40)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

In a word brilliant

In a word brilliant.

Both chaps were professional, prepared and prompt. They helped move home on a warm July day and played tetris masterfully, grafting for over 8 hours with a smile on their faces.

They both provided direction and took direction always from the perspective of ensuring the move went smoothly and everything found it's way into the right place. Some of the items we had were bulky, fragile and heavy and needed to go into the 2nd floor, they navigated the stair wells competently and efficiently.

Absolutely would use them again in future though I suspect we won't be moving again anytime soon, though will likely be in touch for smaller jobs!

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Two very polite and friendly men

Two very polite and friendly men. I thought they would struggle with the very heavy wooden fish pond, but it wasn't a problem for them. They update me with timings through text messages every step of the way. I would definitely recommend.

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Second time using service

This is the second time I’ve used Butler and the Van and, once again, the service was second to none. Steve went out of his way to go that extra mile. Always appreciated. Very hardworking and professional guy. Thanks Steve!

21 August 2025
Unprompted review
Rated 3 out of 5 stars

Ask a plumber to install your washing machine

Perfectly friendly and do well on packing front.

Best to ask a plumber to install your washing machine as it’s now costing us a leak, plastering and flooring inspection thanks to Van Butler not installing it properly! They also asked me to keep too many bays on both days in case they were free. This again came out of my costs. No apology when I emailed about this either.

12 August 2024
Unprompted review
The Butler & The Van logo

Reply from The Butler & The Van

Good Morning Harriet,

I'm sorry to hear you had a bad experience when using one of our competitors. The company you used Van Butler is based out of London, I myself am an independent one Van operation based on Sheffield South Yorkshire. If you could kindly amend your review as a small business negative reviews especially for jobs I was not involved in greatly effect my review scores. I pride myself on giving the best service possible and constantly go above and beyond. To find out I have a bad review for a job my company had no involvement in is upsetting.

Kind Regards
Stephen Butler
The Butler & The Van

Rated 5 out of 5 stars

Excellent service from Stephen and his…

Excellent service from Stephen and his mate.
Very respectful of our property , carried the work out with skill and expertise, dismantling , moving then reassembling an adjustable bed into a friends home.
I would certainly recommend and use the company for any future work without hesitation.

4 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

On time, polite, took shoes off at the door and took our mattress straight to our bedroom, unwrapped it and took our old one downstairs and into the garage for us. Couldn't ask for any more. Thank you!

31 December 2024
Rated 5 out of 5 stars

Fantastic service

Fantastic service. Arrived well within schedule. Stephen and his mate were so friendly and polite. Assembled the bed swiftly, removed all the packing and took the old bed downstairs ready to be collected by the council. Highly recommended. Thank you The Butler and the Van

29 December 2024
Rated 5 out of 5 stars

Great service

Great service.
Went the extra mile to build the bed for us ( despite not doing on Sundays re time).
Informed of delivery slot.
Great communication
Courteous, respectful & very good at what they do.
No mess left or packaging.
Excellent service & highly recommended as a delivery company

15 December 2024
Rated 5 out of 5 stars

I cannot recommend these guys highly…

I cannot recommend these guys highly enough. They are absolutely the best delivery company I have ever used and will certainly use again and recommend to family and friends. They are professional, respectful and go well and truly over and above that extra mile to ensure you are highly satisfied. Thank you 🙏

8 December 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Delivery Service

Excellent service

✓ Informed of delivery slot by txt
message.
✓ Arrived within the time slot
✓ delivered into the requested
room
✓ Took their shoes off whilst inside
so respectful of your home
✓ Very friendly and down to earth
lads.

Thanks for great service🙏

3 December 2024
Rated 5 out of 5 stars

Excellent service

Excellent service, notified with a time slot. Very friendly and polite and took great care when delivering and bringing the bed into the house.
Highly recommend.

17 November 2024

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