Blueground Reviews 

3 months after checking out I am still trying to get my security deposit refunded. They claim they sent it but have not and their support is not very helpful. Very disgusting!

Very attentive office who answers every text immediately

Blueground was just amazing, we stayed in our apartment in Vienna for around 10 months. No issues whatsoever, if there were small things like we had (toilet seat broken for example) they fixed immediately. Customer service, top notch. Highly highly recommend.

At least legit website for finding shorterm apartments in Paris

Very nice apt, great light. Well appointed. Great service when needed

Great stay as advertised. Amazing location. Very happy customer here.

Staying with Blueground has been the best decision I’ve made. The process from booking, to checking in and out is smooth and the accommodations are top tier! The best part about it is that the stay are consistent across different cities. I will always prefer to stay in a Blueground Home

Amazing Customer Support and service. Very understanding and accommodating team.
Most affordable serviced apartments and wide variety of choices in multiple major cities.

I rented an apartment for a 12‑month period, with the agreement that payment would be made in two advance installments of six months each. I fulfilled this obligation and paid both installments in full.
Shortly after making the second advance payment, I was informed—with only two months’ notice—that Blueground would be exiting the Istanbul market and terminating operations.
Following this notice, I was in contact with the landlord directly and signed an agreement and exited with Blue ground. My advance payment is due from Blue Ground to me. However, despite repeated attempts to contact the company, I have not received the remaining balance of my advance payment. Furthermore, my emails and follow-up requests have gone unanswered. This situation is unacceptable. I have effectively paid for accommodation that was not provided, and I am still owed a significant refund. The lack of communication and failure to return my funds has left me feeling seriously wronged. I request immediate reimbursement of the outstanding balance, along with a clear explanation for the delay. If this matter is not resolved promptly, I will have no choice but to escalate it to the relevant consumer protection authorities and pursue legal action. I'm very disappointed with the unethical business of Blue Ground! I didnt expect this company to be like this.

DO NOT TRUST!

1) NOT LUXURY! Not worth the prices they are charging. I paid over $6,000 for a 3 month stay in a super-basic shoebox apartment.
You can notice from their website that many of the apartments they are renting look like showroom apartments used to advertise to longer term tenants. The furniture was newish, but poor quality.

2) The apartment building I stayed in had a very strange feeling... there were cleaners always around who would follow you and look over your shoulder.

I generally got a weird feeling from this company from start to finish. I will not be using their service again and I do not recommend them to anyone else.

The first time I stayed at a Blue ground property was wonderful. It was a tiny log cabin in the woods. It was beautiful and clean, peaceful. I would love to stay at another property.

I've stayed in several Blueground apartments over the years, and I've always had a great experience. Every apartment has been clean, comfortable, thoughtfully furnished, and equipped with everything I needed.
What I appreciate most is that Blueground apartments always feel like home. Even when I stay for several weeks, I settle in quickly and feel comfortable right away. The apartments are well designed, practical, and make everyday living easy.
The check-in process is simple, the instructions are clear, and everything is always well organized. Blueground has become one of my favorite accommodation options when I travel, and I would happily stay with them again.

The apartment was wonderfully clean, well maintained and had everything I could possibly need to enjoy my stay. Would definitely return!!

I arrived to the apartment and there was a very strong cigarette smell despite the non-smoking policy.i repeatedly complained to blueground, however I only received an air purifier and a spray, all the cleaning and washing of textile had to be done by me on my own expenses. I repeatedly complained and received a discount on rent, which was at least something to compensate for the very hot, loud and smelly apartment.

Easy navigation on the apps and accurate description along with pictures of the properties. The chat support function works well to communicate with the support team. Will definitely leverage Blueground on future temp rentals.

Everything was easy. Moving in procedures went very smoothly. All in good order
The apartment was clean and tidy
Your support before, during and after having moved in has been excellent. Effective, punctual and ready to assist - up until now!
Our only issue is the alarm system. It is not activated and from what i have been informed by your team the owner does not want it activated which i find rather strange !!! It is very easy to activate. All you do is call a security company

Apartment is in a great location and the building staff are very helpful.

We like the place,easy to book,easy to move in,and lots of good memories

I've stayed with Blueground apartments in Madrid, Dubai, and Zurich, and each experience has been consistently excellent. One of the things I appreciate most is the quality and consistency across their properties - the apartments are stylish, comfortable, well-maintained, and fully furnished with everything you need from day one, which makes settling in incredibly easy as a digital nomad.

The customer service has always been responsive and helpful, the Wi-Fi works great for remote work, and the locations are typically central and well-connected, making it easy to explore the city. Blueground has become one of my go-to accommodation options when traveling, and I would absolutely recommend them to anyone looking for a convenient home away from home. I'm already looking forward to trying more of their apartments in the future!

Blueground stopped it’s services in Istanbul Turkey and left many tenants like myself stranded with no information on when the upfront payment of 1 year will be paid back, cutting the water, jeating, electricity and the internet with no warning. They don’t answer calls or emails. They have basically ripped off hundreds of tenants and landlords equallg.