Thebikerstore Reviews 13

Just placed another order with The Biker Store. Always get great service. When i returned to biking a couple of years back, i was amazed at the advances in the equipment since i last rode. I tried several other shops trying to learn about things and kept getting conflicting information. Then i found The Biker Store. Very knowledgable and patient and its now my default shop. I've bought everything from Jacket, jeans, boots and gloves, down to helmet and visor spray. I would recommend them to anyone.

after placing my order i didn't realize that this site\shop had such bad reviews. i placed my order last night and it still says "Awaiting Fulfillment" so i have emailed via the site for an expected delivery date.

i think the bad reviews may be unique cases, as after contacting the store for an update via email, i got a call from someone who advised that i will get my helmet and boots on the advised days.

i am please to say that they did arrive as promised on the day and also the quality of the items they sell are great.

i will not hesitate to use this website again as i soon will need new gloves.

i hope i can find a discount code somewhere :)

highly recommend this retail store

I've ordered from The Biker Store twice. The first time the goods were dispatched the next day and arrived quickly.

The second time I ordered things didn't go so well. Here's a timeline of events:

6th Jan: order placed.

10th Jan: Send email asking when order likely to be dispatched. This was never replied to.

13th Jan: Call them. I was told they didn't actually have any in stock and there was a delay with the supplier, but the order has been confirmed with them and I should expect the item to be delivered by the next one or two working days.

17th Jan: Call them. Told there was a delay with the supplier, but the order has been confirmed with them and I should expect the item to be delivered by the next one or two working days.

21st Jan: Call them. Told there was a delay with the supplier, but the order has been confirmed with them and I should expect the item to be delivered by the next one or two working days. At this point I suggested maybe it's time to just refund me, but was assured my order would be with me by the weekend.

23rd Jan: Call them. Told (for the 4th time) that there was a problem with the supplier, but they have spoken to them and my order should be dispatched tomorrow. By this time I informed them that I don't believe them and that I'd just like a refund now. "You sure you don't want to wait one more day"? NO! For some reason they wouldn't do the refund while I was on the phone and instead have to contact "finance" to see if(?!) they can give me a refund. I'm told I'll get an email to confirm the refund has been done. At no point so far have they actually apologised for the delay.

24th Jan: Called for the very last time, this time chasing up the refund that hadn't gone through. Was asked again if I'd like to wait just one day as they'll definitely be in the post tomorrow. I declined the finial offer and asked (again) for my refund. This time they were able to issue that immediately. Maybe I spoke to someone in finance this time.

They state in their FAQ's that:

" How long does delivery take?
You can expect delivery within 3 to 7 working days however it is often quicker. Our delivery times are subject to stock availability. If delivery is going to be delayed we will contact you."

So there you have it. Would I buy from them again? Probably not.

Ordered a pair of gloves 4th September 2014. Waited a few days nothing arrived.
Went back to the bikerstore website and emailed through website to ask where the gloves were.
No Response.
Managed to create an account and tracked order to find "awaiting fulfilment" status.
Managed to ring them and was told should be with them on 12th.

Here we are on the 18th and still no gloves.

Most other companies would have contacted me straight away to say the gloves were not in stock.

Will be asking for credit card refund shortly.

I ordered a new helmet from The bikerstore Uk on the 21 st of March.
Now 3 weeks later it still say`s "awaiting fulfillment" on their website.
I have tried to contact The Bikerstore several times but no one answers.
It`s kind of funny when you look at the "contact us" page on their website, it says
"You can use the contact form below, or call us, use email, pop into the shop, or drop us a note by pigeon... well you can try a pigeon but you're probably better off with one of the other options.
Good Luck"

Yeah i`ll need it
I`m starting to think a pigeon would be the best option now...

My recommendation. Bought a pair of Draggin Jeans. After I placed the order I called the company to have an expected day of arrival, and they was very helpful and shipped as promised. I wont hesitate to do business with this company again.

I have to say I am a regular! As a customer I have ALWAYS found the staff to be really welcoming and helpful. If they can help in any way to anything bike related - they will do their utmost! So far I have purchased a couple of main items. I am only 5'2" and needed height on my side. I ordered the Daytona Lady Star and they actually brought my bike into the store for me to wear them and sit on my bike to see if they would do the job. I did not like them as I found them bulky so - they returned them for me and ordered the Lady Pilot boots which were perfect! They have patience!I have bought my helmet from them and the knowledge they have helped me greatly. The prices are very competitive and I always recommend them to biker friends. So far, only compliements. Certainly no adverse comments to me! I will continue to patronise them as I find they are really nice people! The coffee is good too!

I have dealt with these guys over a long period of time and I can honestly say they are one of the most customer focused companies I know of. They offer a great service and fantastic after sales service too. Not only are they friendly but extremely knowledgeable and willing to spend as long as necessary to make sure you get exactly what you need. They are not pushy and I am confident enough that I send all my students to them for their kit knowing they won't be sold something just to make money, but they will get something suitable that fits correctly. I have never had cause to complain, even when I had to return an item to the manufacturer, it was non quibble, straight forward and dealt with entirely with me in mind not the manufacturer. Highly recommended to anyone.

After my complain on this website I finally got answer to my emails and they informed me that my items will be shipped today, I got a tracking number and soon I should get everything at home, no scam here.
I will update when I get the items at home.

I have to say that the shop owner tried to explain me the reason of the delay, but again only after I complained here.

This was my initial complain here:

I am already waiting for 9 days so the company ship my items, they only reply my first email to say that on Monday (for day before yesterday) everything would be shipped and i should get it home today.

By today i send then 3 more messages and they didn´t reply a single one of then.

Today i send then a really polite emal (like all the others) asking then for an update and of course no reply so far...

I am starting to think that I have been scamed and I will loose my 240€.

Customer service is terrible. Not sure what the set up here is, but I went to the store in Tonbridge, I bought some Jeans,and when I got home there was a label on the jeans that was cheaper than I payed, I phoned up and the Guy that served me, laughed, and said he was the brother of the owner and there was nothing that I could do ! So if there is a big fat guy there called Norman, walk out, stop here at your own risk!

I've been waiting for any sign of order confirmation (available/ not available/ dispatched ect.) for over two weeks now. Nobody answears my mails or phonecalls.

Had a problem with delivery but the owner of thebikestore.co.uk phoned me immediately after posting the review and apologized and is dispatching an alternative helmet today. This was cock-up not conspiracy!

Bought two new helmets from this company which arrived two weeks after ordering. One was perfect. The other was plainly a 'demo' which was missing the manual and had marks on the outer shell. I called numerous times to get it replaced. Got a refund in the end (minus shipping charges) after calling everyday. Customer service is terrible.