I made a bit of an error on my last order, and had a phone call from a lovely lady to check with me and sort the error out. Excellent service! Some places would have left me to discover this once th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Lizzie was amazing. I was very stressed as I only like a particular flavour due to ocd. Lizzie helped by spending a lot of time out of her day offering loads of reassurance that she will help me find... See more
Company replied
Everyone is lovely here and super friendly. I went in unsure of something I wanted and lizzy was more than happy to go through her suggestions she took her time to help which I was grateful for. Extr... See more
Company replied
Always really helpful and friendly, expecially a staff member called Lizzy, she's an absolute star! Wouldn't go anywhere else! They're always spot on with advice and welcoming!
Company replied
Company details
Written by the company
With many years of experience, The Best E Cigarette offer an alternative to traditional tobacco cigarettes and aim to ensure you always feel you're in safe hands when you buy from our website. We listen and respond to our customers, and have a wealth of knowledge that has helped them to successfully make the change from tobacco products to electronic vaporisers.
Contact info
The Best E-Cigarette, 86 High Street, DE55 7BE, Alfreton, United Kingdom
- 01773687073
- best-e-cig@hotmail.co.uk
- www.thebestecigarette.co.uk
4.7
Excellent
117 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great as always when ever I place an…
Great as always when ever I place an order with your selves. Very quick delivery also. Thanx.
12 May 2026
Reply from The Best E Cigarette
Hi Debby, thanks so much for your continued support! We really appreciate your orders and are glad to hear everything arrived quickly. Thanks again for taking the time to leave us this fantastic review.
Reply from The Best E Cigarette
Thank you so much, Lynne, for your continued support over the years; it really does mean a lot to us. We're so pleased you're happy with the service and speedy delivery. Thank you again for taking the time to leave us a lovely review!. xx
They've never let me down
Always try their best for customers and have never let me down.
27 March 2026
Reply from The Best E Cigarette
Thank you so much, Anna, for the kind words and continued support!. We always do our best to look after every customer, so it really means a lot to hear this. We really appreciate you taking the time to leave us a review!.
Reply from The Best E Cigarette
Thank you for your review and for supporting our local delivery service. We're pleased to hear you found the website easy to use and our same-day delivery service efficient. We always aim to provide the very best professional service to all of our customers. Thanks, Andy
Reply from The Best E Cigarette
Thanks for the great review. We're really pleased to hear your order arrived quickly. We really appreciate your support and look forward to serving you again soon!
Excellent product
Excellent product , good price and easy ordering .
Quick delivery aswell, I can highly recommend this shop
26 April 2026
Reply from The Best E Cigarette
Thank you for taking the time to leave us such a great review, Mr Allen. We're really pleased to hear you were happy with the product, pricing, ordering process and quick delivery. Your recommendation means a lot to us, and we look forward to serving you again.
Same prompt service.
Same prompt service.
Competitive pricing ,availability of products could be better however
1 May 2026
Reply from The Best E Cigarette
Hi Stephen, Thank you for the feedback. It’s great to know you were happy with our speed and pricing! Regarding product availability, with the upcoming vape tax and new packaging regulations due in October 2026 it means we are needing to be cautious with our stock levels to ensure we will be following all of the new Vape tax rules being brought in by the Government. However if there is any products that you would like but are either low or out of stock, then please drop us a message and we can ensure that we order sufficient stock where possible to meet your requirements.
Thank you
from
The Best E Cigarette Team
Best vape shop in Alfreton
Best vape shop in Alfreton. Absolutley love the girls who work here they are always so happy to help and very welcoming always have a laugh with them. Nothing is too much trouble excellent customer service. Highly reccomend lots of vape choices and lots of great deals 😊
6 May 2026
Unprompted review
Reply from The Best E Cigarette
Thank you so much for the amazing review! We're really happy to hear you always feel welcomed by the team and enjoy your visits to the shop. The girls work hard to give the best customer service possible, so your kind words mean a lot to all of us. We really appreciate your support and look forward to seeing you again
Reply from The Best E Cigarette
Thank you, Claire, for your great review and continued support. We're really pleased to hear you find us reliable - that's exactly the service we aim to provide. We look forward to serving you again soon!
Nipped in for ervi service
Nipped in for ervi service. Abi was very helpful and made the visit super quick and easy. Its also good place for vapes, liquids, oild and cbd stuff in general. Hope that helps. Thanks
11 March 2026
Unprompted review
Reply from The Best E Cigarette
Thank you for your kind review! We're really glad to hear that Abi was able to make your visit quick and easy with the Evri service. We'll be sure to pass your feedback on to her.
It's great to know you also appreciate the range of vapes, liquids, oils and CBD products we carry. We always aim to make the experience smooth and convenient while offering a good selection for our customers.
Thanks again for taking the time to share your experience. We hope to see you again soon!
Reply from The Best E Cigarette
Thank you so much for your review! We look forward to your next order.
Excellent service as always
23 February 2026
Reply from The Best E Cigarette
Thank you so much for your kind words! We truly appreciate your continued support and are delighted to hear you had another excellent experience with us. We look forward to your next order.
Superb service both online and in the shop
I had fast delivery even on free delivery and it's the only place I get my liquid from.
I have also been in the shop and the assistants are well mannered and very attentive.
10 February 2026
Reply from The Best E Cigarette
Thank you so much for your lovely review!
We're delighted to hear you’re happy with both our online service and in-store experience. It’s great to know the fast delivery and our team’s support made a difference. We truly appreciate your loyalty and feedback and will be sure to pass this on to the staff
Always a great service
Always a great service. An error in delivery was resolved super quickly. Also went out of their way to find the product I needed. Thankyou so much.
10 February 2026
Reply from The Best E Cigarette
Thank you so much for your lovely feedback!
We’re really pleased we could resolve the delivery error quickly for you — and even happier that we were able to track down the product you needed. Going the extra mile for our customers is always our aim, so it’s wonderful to hear that it made a difference.
Your kind words and support mean a great deal to us. Thank you again, and we look forward to helping you in the future!
I made a bit of an error on my last…
I made a bit of an error on my last order, and had a phone call from a lovely lady to check with me and sort the error out. Excellent service! Some places would have left me to discover this once the order had arrived.
My order always arrives securely wrapped and the prices are reasonable.
4 February 2026
Reply from The Best E Cigarette
Thank you so much for taking the time to share this. It really means a lot to us.
We’re so pleased we were able to catch the error and get everything sorted for you before your order was sent out. Providing that extra bit of care and attention is really important to us, so it’s wonderful to hear it made a difference.
It’s also great to know your orders arrive securely wrapped and that you’re happy with our prices. Your kind words and continued support are truly appreciated. We look forward to serving you again soon! 😊
Always great service from this company
Always great service from this company, cannot fault them.
31 January 2026
Reply from The Best E Cigarette
Thank you so much for your wonderful feedback!
We’re delighted to hear you always receive great service from us. Comments like yours truly mean a lot to the whole team.
We really appreciate your continued support and look forward to serving you again soon 😊
Came quickly and as ordered
8 January 2026
Reply from The Best E Cigarette
We’re so pleased to hear your order arrived quickly and exactly as expected. That’s exactly the kind of experience we aim to deliver every time!
We really appreciate you taking the time to share your thoughts and look forward to serving you again soon 😊
Reply from The Best E Cigarette
Thank you for your kind words! We're delighted to hear you find our ordering process easy and that your delivery arrived quickly. Your feedback truly means a lot to us!
Always exceptional service
Always exceptional service. Fast and efficient delivery with good communication thank you
25 November 2025
Reply from The Best E Cigarette
Thank you so much for your kind words! We really appreciate your support and are glad you're happy with the service. delivery and communication. Looking forward to your next order! :)
Reply from The Best E Cigarette
Thank you so much! We're delighted to hear that and look forward to welcoming you back!
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