Theaa Reviews 5

Please don’t use aa driving school if you don’t want to have metal disorder , cause they will frustrate your life cancel your driving lesson , this is the 3rd they have cancelled my lesson after paying for 4 class I haven’t been able to have one lesson ,

I am extremely disappointed with my experience with AA Driving School in Brighton. We purchased 6 hours of lessons in advance, but only 2.5 hours of actual instruction have been delivered so far.

Each lesson should last 90 minutes, and my son arrived 15 minutes early on both occasions. Despite this, the lessons ended after only 1 hour and 15 minutes each time. I have proof of this on my phone.

When we raised the issue through the AA chat, the instructor, privately messaged my son denying the claims, which I found highly unprofessional and unacceptable.

I originally contacted AA on 3rd November, and to this day 4th December I have received no response. The lack of communication and accountability has been incredibly disappointing.

We are now requesting a refund for the missing 3.5 hours of lessons that were not provided. Based on our experience, I cannot recommend AA Driving School

So I sent my son £320 pounds to book driving lessons with the AA he booked on line the first instructor canceled so they gave a knew instructor who lied through his teeth saying turned up and waited for client he lied the instructor never turned up he also said he spoke to my son he never phoned.
The AA have made it as hard as possible to lodge a complaint and won't refund the money and have come up with every excuse not to refund, the driving instructors are not reliable they don't tell the truth and think of every excuse I phoned the client I waited I have text the client all lies and they just keep coming .

I have been a loyal car insurance customer for many years, and have 9 years no claims bonus. I rang to get advice from them in January 2025, because a neighbours trampoline hit my bonnet and caused a tiny scratch. They advised to get it fixed privately and sort the matter out without involving insurance. In April I noticed a crack in the windscreen, and got this fixed through the insurance company.

I received an email today stating they were “cancelling my insurance” no warning, no discussion, just CANCELLED.

I put my complaint in at this preposterous stance (which will amount to nothing) and want to warn anyone thinking about getting advice from their insurance company about this policy decision. They are not there to help, advise, or support. They want any excuse to increase your premiums, now I have to find another insurance company and state that I have had my insurance cancelled.

Disgraceful behaviour. Absolutely disgusted by this decision.

I’d have put NO stars but it wouldn’t let me !!! Yesterday 21st February 2020 (Awful Awful Awful) I broke down just outside Oxford at 7.30Pm I managed to limp to Oxford service station... called AA at 8.13pm my car couldn’t be fixed, I live in North Wales, I am covered for full recovery. I was with my Daughter, I was told to go into services and wait and a recovery vehicle would collect us and take us home at 10pm a recovery vehicle came and said he could only take us to Warwick services were we would be picked up and taken back to North Wales. We arrive at 11.45pm at Warwick services the driver told us the next driver would be 20mins, 2 hours later and 3 phone calls to The AA we were eventually collected at about 2.50am by a different driver (none of these vehicles were AA vehicles) the driver loaded the vehicle and said he could only drive us as far as Birmingham, and that his engine light had come on and we had to drive in limp mode to Birmingham worrying at any moment we’d breakdown, whilst in the cab I phoned the AA to tell them that this is unacceptable, we were told at the next services we’d be collect and that we would be going home. I was told that it was the distance driven at night time was against the law!! Utter rubbish I replied I knew all about tachograph charts and the distance didn’t change because it was night time, that The AA should have enough personnel to drive as advertised, that no where in there advertising does it state you can’t break down at night because there will be no one to take you home !! I tell them that I want one trip home. We get out and trudge into yet another service, moto Frankley. It is now 3.58am in the morning, the next driver arrives only to tell us he can only take us as far as Hilton Park, I phone the AA and blast them as my first call was at 8.13pm I’m still nowhere near home, I haven’t been offered a courtesy car, over night accommodation...absolutely nothing except excuses, and that they are busy ... I might add it is now 5.35am I am still in Hilton Park no where near home my daughter is curled up on a chair in Costa asleep ABSOLUTELY DISGUSTED!!! I have tried to get onto the website to complain it keeps bouncing me around I have requested the phone number for complaints..they didn’t have a number for me! I have been told the next vehicle is due to collect us at 6.20 I am still 108 mile from home very very upset!!!! 6.20am came and went still no sign of a recovery vehicle, yet another phone call were I was fobbed off yet again and told vehicle recovery would be there at 7.20 ... at this point I went ballistic, were I was told it was only another 20 mins to wait !! ( in fact it was another 35mins) I was lost for words at the not bothered attitude... 7.30am a recovery vehicle arrived and this time it was an AA vehicle. The person driving said he’d started at 5am so didn’t know why he hadn’t been sent straight to us. I assured him this farce was not his fault but rested total with the head office call centre who truely did not give a damn, customer service was non existent. If you do go with AA breakdown Total National Recovery, and you breakdown at night time.... you have been warned!!! There are much much better companies out there.