I’ve made several orders over the past two years and never had a problem. When calling to ask about back order items, the chap on the phone was really friendly and helpful, the expectations were clear... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Had never heard of The Outpost before (I'm a southerner) but they had exactly what I was after in stock. Made my first order for a Xmas gift for a relative. Next day (or so) I had a personal email fro... See more
The Outpost is a great company based in the north. No issues with delivery or customer service, which is polite and engaging. My only nitpick is that you can't see if an item is in stock or not on... See more
Company replied
I really like the Outpost, and they are my default online source for all things Games Workshop - Warhammer 40k, Horus Heresy and Legions Imperialis. Great pricing, good stock levels and quick despat... See more
Company replied
Company details
Written by the company
The #1 Miniatures Shop as rated on Trustpilot! **Independent friendly local gaming store!** **Great discount on products!** **FREE shipping available!** **Tracked UK delivery as standard!** **Same day dispatch on in-stock orders! (placed before cut-off)** **Live stock levels and stock allocated to your orders for peace of mind!** **Excellent customer service by phone, email or in person!** **Honest advice when you have a decision to make!** **Thousands of products stocked from the best manufacturers!** **No quibble refund/return policy**
Contact info
35 Walker Street, S3 8GZ, Sheffield, United Kingdom
- 01142752172
- custserv@the-outpost.co.uk
- www.the-outpost.co.uk
4.9
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My usual experience
As always, on time and in perfect condition, despite me living in a town that annoyingly delivers parcels a day late, yours magically arrive on time. Amazing service, bonus points for the time magic :)
28 January 2025
Unprompted review
Always a superb service and friendly…
Always a superb service and friendly helpful staff highly recommended
24 January 2025
Unprompted review
The premier hobby retailer.
I have been using the Outpost regularly for various no Warhammer systems products from paints to minis for well over 2 years. I have never had any issues with the products sent or any delays or issues with delivery. I more than highly recommended them for getting anything you need for your hobby from here.
23 January 2025
Unprompted review
Brilliant communication from the team
Brilliant communication from the team - there was a slight chance of a delay which I was notified about well in advance by them (although the products did indeed arrive on time for release, which was just icing on the cake!). I've been using The Outpost for quite a few years, and will continue to do so!
18 January 2025
Unprompted review
Well packed in eco-friendly packaging
10 January 2025
Unprompted review
Excellent as usual
I have been ordering hobby stuff for a few years from The Output and I have never been disappointed. Well packed, fast delivery and all as expected
12 September 2022
Unprompted review
Kill Team purchases
Despite a super busy Christmas time, The Outpost delivered on time and on target
21 December 2024
Unprompted review
Fantastic service
Fantastic service. I emailed them about a delivery and they responded same day. Parcel arrived next day.
13 December 2024
Unprompted review
The staff are super helpful and keep in…
The staff are super helpful and keep in touch throughout the whole order process.
13 December 2024
Unprompted review
Customer service was excellent
Customer service was excellent. The staff were extremely helpful and flexible even though my communications were delayed.
1 December 2024
Unprompted review
Quick delivery perfect in every way
Quick delivery perfect in every way
6 December 2024
Unprompted review
Good gaming space with a decently…
Good gaming space with a decently supplied shop. Nice staff to help with whatever you need.
20 November 2024
Unprompted review
Usual great service
Usual great service and email contact from the customer team in addition to the automated emails. Speedy dispatch and delivery.
21 November 2024
Unprompted review
Two items on back order for over a…
Two items on back order for over a month. Had to remove them from the order to have them sent. Once sent delivery was abandoned without attempt and dropped off at a collection point 10 miles away.
18 November 2024
Unprompted review
Outpost coming through with the goods…
Outpost coming through with the goods again.
Well packaged. Thank you
15 November 2024
Unprompted review
I will be using this company again
I will be using this company again, through the whole process of selling my old army to buying my new miniatures they were very helpful and kept me informed all the way , with the bonus of being cheaper than GW.
25 October 2024
Unprompted review
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