Poor Service and Unprofessional Handling I placed an order for a Megger X1 tester and was initially told it would arrive in 3 days. However, the next day, I was informed my order will be cancelled... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This is what companies should be like — great products, cheaper than others, and fast delivery. Absolutely amazing .
Company replied
I was looking for a replacement Fluke Multimeter but everywhere were out of stock. Criag was very helpful in coming up with an alternative Fluke which was in stock. At the same time helped source a DC... See more
Company replied
I was recommended Test4less by a friend who has purchased from them in the past. I ordered the Socket & see RCD Tester which arrived pretty quickly, although I haven’t had a chance to use it yet will... See more
Company replied
Company details
- Gas Installation Service
- Construction Machine Dealer
- Fire Protection Service
- Safety and Work Wear Store
- Solar Energy Equipment Supplier
Information provided by various external sources
Our philosophy is simple - to offer top quality test equipment from brand leading manufacturers at fantastic low prices! Test4Less is the internet trading division of one of the UK's largest test instrument distributors. Established in 1990 and ISO9001/Quality Assured since 1992. We specialise in the sale, calibration and repair of test instruments.
Contact info
Votec House, Hambridge Lane,, RG14 5TN, Newbury
- 01782 567099
- Test4Less@AcuteSales.co.uk
- www.test4less.co.uk
3.9
Great
626 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor Service and Unprofessional…
Poor Service and Unprofessional Handling
I placed an order for a Megger X1 tester and was initially told it would arrive in 3 days. However, the next day, I was informed my order will be cancelled due to a phone call with a representative that questioned the order they said I could come up to Stoke on Trent with my card or a full refund neither of which worked for me. Ultimately, I ended up with a refund that would take up to five days, causing significant delays in my project. The whole process was frustrating, and the lack of clear communication was disappointing.
On top of this they didn’t get my name, or email address correct even though they had my order.
I would not recommend this company
1 December 2025
Unprompted review
Reply from Test4Less
Hi,
We're sorry for the frustration caused by your experience with us.
For high value orders, we apply additional security checks. In this case, the delivery address provided did not match that of the cardholder's registered billing address. This was then flagged on our systems as a fraud risk.
As an alternative, we offered either payment via BACs or ID verification. As neither option was acceptable, the order was refunded in full.
The refund was processed immediately once cancellation was confirmed. Due to bank processing times, refunds can typically take up to 5 working days.
As a goodwill gesture, we have already issued a 50% discount voucher for calibration services.
We appreciate your feedback and will use this to improve our communication during order processing. If you'd like to discuss further, please contact us directly and we'll be happy to assist.
The Test4Less Team
Fantastic company
This is what companies should be like — great products, cheaper than others, and fast delivery. Absolutely amazing .
20 November 2025
Unprompted review
Reply from Test4Less
Hi, thank you for your wonderful 5* review. We're really pleased you're happy with the service you received from us and hope you continue to use us in the future.
The Test4Less Team
Arrived in time
Arrived in time. My fluke 116 was properly protected in the box. They gave me a 10% discount for my purchase. I recommend this website for purchase their equipment. The most lower price on the market.
10 June 2025
Unprompted review
Reply from Test4Less
Hi Andrei, thank you for your wonderful 5* review and for your purchase.
Dispatch was really fast but incorrect…
Dispatch was really fast but incorrect delivery address on parcel (according to UPS) parcel been sat in depot over a week and still no update on when it will be delivered.
Update!
I want to clarify that Test4less dispatched my order very quickly and my disappointment was with UPS and as you can see from the reply from test4less there customer service is very good as i had not contacted them when having issues with delivery i will and was already planning on using test4less again and have already recommended them to other engineers as i find them to be the best priced company for my filters. Thank you test4less team for your response and good will gesture of a refund only reason for 4 stars is due to UPS delays in redelivery
24 June 2025
Unprompted review
Reply from Test4Less
Hi Paul,
Thank you for your valuable feedback. We're very sorry for the inconvenience caused by the delivery issue.
While we did dispatch your order promptly, we regret that it arrived at the wrong address. We've looked into the details of your order and can see there was some confusion with the address provided during checkout. Unfortunately, our current system doesn't yet support postcode lookups or clearly distinguish between flats, apartments, or houses - something we are now actively working on improving thanks to your review.
As a gesture of goodwill and to resolve this for you, we will issue a full refund for your order. We really appreciate your feedback, it highlights areas where we can do better, and helps us improve for all customers.
If there's any more we can do to assist you, please don't hesitate to reach out directly.
Kind Wishes,
The Test4Less Team
Good communication and very fast…
Good communication and very fast delivery. (Ordered a new Testo 327)
4 June 2025
Unprompted review
Reply from Test4Less
Hi Richard, thank you for your wonderful 5* review. We're so pleased to hear you received good service and your product quickly.
Ordered Fluke leads
Ordered Fluke leads. Listed as in stock. Placed the order and then their response that the items are all out of stock with 5 weeks for delivery.
Positive response by Test4Less, so upped stars.
26 February 2025
Unprompted review
Reply from Test4Less
Hi Paul,
Thank you for your feedback, and I'm really sorry for the frustration caused by your order back in February.
You're right to expect that when something is marked 'in stock', it should be ready to ship. At the time of your order in February, we were experiencing syncing issues between our live inventory and the website display, and unfortunately, this led to a delay in accurately updating availability on high-demand items like Fluke accessories.
Since then, we've improved our stock-tracking system to reflect real-time availability more reliably.
Your experience helped highlight a key area we needed to fix, and we're genuinely grateful you took the time to share it. If you'd be open to giving us another chance, we'd love the opportunity to offer a smoother experience.
Best Wishes,
The Test4Less Team
Great service
Great service. Very helpful over the phone. Will be using this company again in future.
Anil
5 December 2024
Unprompted review
Reply from Test4Less
Hi, thank you for your amazing review, pleased to hear that you received the correct help over the phone.
Perhaps a bit slow but otherwise excellent
Used their calibration service for the first time, and no complaints. They tell you 10 working days turnaround, and the only word of caution I'd offer is that they mean it: you'll be without your instruments for 10 working days. So make sure you won't be needing them or that you've got a backup.
Looks to be a decent calibration job though, it didn't cost much and the instruments were returned with all accessories. I'll use them again, but as I say, be sure to book your calibration to coincide with a holiday or make sure you've got backup units.
29 August 2024
Unprompted review
Reply from Test4Less
Hi Alex,
Thank you so much for giving our calibration service a try and for taking the time to leave such a detailed and fair review.
We're glad that you've pointed out that our standard turnaround is 10 days, we recommend this to help to plan projects around calibrating your equipment. Your feedback is really helpful, and we're actively working on introducing an express calibration option for situations where downtime just isn't an option.
We're glad to hear everything came back complete and to your expectations. We'll keep doing out best to earn that trust!
Best Wishes,
The Test4Less Team
Can’t be bothered attitude and any when…
Can’t be bothered attitude and any when you call to see how things are progressing, you’re met with an abrupt attitude, you’re an inconvenience to them, not a customer who’s trying to work with them.
21 March 2024
Unprompted review
Reply from Test4Less
Hi David,
Thank you for your honest feedback, and I'm really sorry your experience with us in April 2024 left you feeling frustrated.
We never want a customer to feel like they're being brushed off, that's not the standard we set internally. We understand how disappointing it must be, especially when you're just trying to get a simple update. We've since put additional training and call-handling protocols in place to ensure every enquiry is treated with the urgency and respect it deserves.
I truly appreciate you taking the time to share your experience, even tough feedback like this helps us improve. If you'd ever consider giving us another chance, we'd welcome the opportunity to show you a better side of Test4Less.
Best Wishes,
The Test4Less Team
Great experience from start to finish
Great experience from start to finish. Tester wasn't in stock but I was quickly informed. Arrived with me before they said ot would. Will definitely use again.
16 October 2023
Unprompted review
Reply from Test4Less
Hi James, thank you for your amazing 5* review, pleased to hear that your received your tester in prompt time.
Try to cantact this company about…
Try to cantact this company about redeeming the free gas analyser calibration came with it last year no reply at all over week ago . Will not use again .
20 October 2023
Unprompted review
Reply from Test4Less
Hi Joe. Thank you for choosing Test4Less for your calibration needs. We urge customers to contact our calibration department directly for calibration bookings, who would've been more than happy to accept the voucher. Apologies for any confusion in this instance. Kind regards, Test4Less Team.
Will not use again got told 5 days for…
Will not use again got told 5 days for gas analyser calibration. Week passed called for update got told 10 days. I’ll never use this company again.
24 August 2023
Unprompted review
Reply from Test4Less
Hi Danny. Many apologies that you were faced with a delay in the calibration of your instrument. Our lead times for calibration are currently sat between 7 and 10 business days, which is advertised on our website, although we acknowledge that this is disappointing to customers. Please do consider using us again in the future, where we will endeavour to provide a more positive experience. Kind regards, Test4Less Team.
Great customer support
Was contacted by Alan as there was an issue with the suppliers end (not Test4Less fault) situation was explained and the next day charge was waived and the analyser was then delivered that Saturday at no extra cost, great customer service and lovely people on there customer support team.
15 August 2023
Unprompted review
Reply from Test4Less
Thank you for your wonderful feedback, Matt. We will pass on your kind words to our team members, in particular Alan! Please do consider using us again in the future. Kind regards, Test4Less Team.
Great Customer Service
Joshua and the team at Test4Less were really helpful. I had purchased a Di-Log test kit online but there were supplier issues, which meant that I had been without a test instrument for a number of weeks. Joshua and his managment team couldn't have helped more in trying to resolve the issue, but unfortuantely the supplier still had issues. In the end, Test4Less provided me with an upgraded model in the MeggerMF1720, which is a brilliant bit of kit.
Thanks for all your help with this Joshua.
3 August 2023
Unprompted review
Reply from Test4Less
Thank you so much for sharing your experience, Michael. We appreciate all feedback, but are thrilled your transaction with us was such a positive one. We will also pass your comments onto Joshua specifically, and hope we can assist again in the future. Kind regards, Test4Less.
Best service and price
Having had my van broken into and everything stolen. I contacted test for less who I brought the previous analyser from.
They did a 5 star job got me a new one very quickly and the best price .
Wouldn't go anywhere else
27 March 2023
Unprompted review
Reply from Test4Less
Thank you for your positive feedback, Jeff. We are thrilled you had such a good experience! We look forward to being of assistance again in the future. Kind regards, Test4Less.
Great service and speedy delivery
12 January 2023
Reply from Test4Less
Thank you for your positive feedback, Martin! We're pleased you were happy with the service received and hope you would consider using us again. Kind regards, Test4Less.
Customer Service
As always, Test 4 Less are very good at communication, I ordered a product over the weekend, and I was contact 1st thing on Monday to say that was out of stock, but k needed a new voltage tester for my inspection and my one had broken, and while talking on the we discussed the options and had a tester that meets my needs sent out to me asap. So as always a fantastic service, I always use Test 4 Less and will be using the company again in the future.
22 January 2023
Reply from Test4Less
Thank you for leaving us such positive feedback, Wayne. While we appreciate any and all feedback, we are thrilled to learn that you had such a positive experience with us. We hope that you continue to use Test4Less for your test instrument requirements in the future! Kind regards, Test4Less.
I never received confirmation of my…
I never received confirmation of my order. I had to log in to the website to confirm that it had gone through.
The courier arrived with item, again with no contact and it was only by chance that someone was in to receive it. Having said that, I am happy with the analyser.
5 January 2023
Reply from Test4Less
Thank you for your review, John. We appreciate any and all feedback provided.
We can only apologise that you didn't receive any order confirmation; our system shows that confirmation was automatically sent, so it may have defaulted to your spam email folder. This may have also been the case with the delivery notification.
We are, however, pleased to hear that you are happy with the analyser. Please do consider using Test4Less again in the future to hopefully experience a smoother ordering process. Kind regards, Test4Less
Poor experience
Poor experience. I received my products, but a lot later than stated having paid for expedited delivery. Communication from the company was awful. I had to call them to ask where my order was, having not received anything for a week and was told one of the items I had ordered wasn’t in stock but they had emailed me to tell me this and that my order was on hold. I checked all email folders and couldn’t find anything. I had to ring them again to say I also hadn’t received an invoice receipt, to which I was told “we have emailed you so that’s your problem”. I’ve now recently tried to return an item and they said they would email me a return form, again no reply. Started to think there was an issue with emailing system, however the reminder to provide a review has come through fine. Confirms a level of Unprofessionalism and no courtesy or empathy for their customers
22 November 2022
Reply from Test4Less
Thank you for your review, Louis. We appreciate all feedback from our customers, be that positive or negative. Are you able to provide an order number to us at all?
Looking into the only order on the system with your full name, Louis Tasker, I can see that an order was placed at 9:36pm on 20.11. One of our team members then contacted you via email on 21.11 to advise of the out-of-stock item. Apologies if you didn't receive this. Once the team had made contact with you, on 22.12, we switched the out-of-stock product with an 'in stock' alternative' and immediately dispatched this to you.
Our courier tracking shows that the parcel was delivered on 23.11 at 2.19pm, and left in a safe place. An SMS notification of this was sent to you. Could you clarify where your week waiting time came from? If there is any discrepancy in our information, we'd very much like to get to the bottom of it.
I would also like to clarify that review requests come from us but via TrustPilot directly, so any automated messages sent via our own emailing system potentially could've been filtered out.
If you could let us know your order number to confirm, we can look into this further for you. Kind regards, Test4Less.
Acutest
Enquiry dealt with really quickly, polite service, would use again.
14 December 2022
Unprompted review
Reply from Test4Less
Thank you so much for your positive feedback! We are thrilled you were so pleased with the service received. Please do consider using Test4Less again in the future. Kind regards, Test4Less.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.