Tesla Reviews 

What an absolute joke trying to buy a new Model3 through the app.
Been waiting 2 days for the part ex figure, even though they gave me this against a different car 2 days earlier…what’s changed??
Black Horse finance crashes constantly and I’ve tried at least a dozen times. So I can’t proceed any further in the process until this is completed.
It takes about half an hour to get through to Tesla and that’s a waste of time.
I can’t tell you how absolutely frustrated I am.
I’m seriously reconsidering my choice 😮‍💨😢
I have to collect this car in the next day or two or I lose it…and it’s a 4-5 hour journey each way. Do Tesla think I have nothing better to do with my time but wait around for them!!!

I recently purchased a Tesla Model 3 Long Range in Poland (Katowice delivery center), and unfortunately my experience after the purchase has been very disappointing.

While the car itself is excellent, the overall customer experience does not match the premium brand Tesla presents.

My delivery was delayed and rescheduled twice, which already created frustration. Communication during that time was inconsistent and unclear.

What is most concerning is the clear difference in customer support before and after payment. Before completing the purchase, the communication was responsive and helpful. However, once the payment was made, the level of support dropped significantly.

Post-sale support has been slow, difficult to access, and overall unsatisfactory.

Additionally, my purchase happened just before Tesla introduced a price adjustment (Tesla Bonus), which resulted in customers receiving significantly better financial conditions for the same vehicle shortly after. Despite explaining this situation, no meaningful solution or goodwill gesture has been offered.

As a customer, this creates a sense of unfair treatment and lack of transparency.

I hope Tesla improves its customer experience in Poland, especially in terms of communication, post-sale support, and consistency in how customers are treated.

At this stage, I would advise potential buyers to carefully consider the timing of their purchase and the level of support they can expect after payment.

If I could give Tesla UK a zero, I probably would. Even a one star is a bit too much. We are in the process of buying a car through the Tesla Cambridge branch. Directed to the app, we followed all the instructions based on calls with our advisor or sales rep. Mid process, when the numbers started changing and we had no idea why, he just disappeared. There was no way to call and emails were not responded to. If they were, it was with very vague, generic sentences that made no sense. We ordered the car through Cambridge and yet somehow nowhere in the process it told us we would have to drive a 100 miles to London to pick up the car. I dread to think that if they are so bad in pre sales, what the after sales service will be like. We are in the process of cancelling our order and hoping we get out of it unscathed. Our advice will be not to be lured by the Tesla brand and ensure that you don’t get sucked into a process that’s lengthy, confusing, painful and just not user friendly.

Had my car go in for tire rotation at the Tesla Solihull garage, they damaged my wheel hood and scratched my wheel trim but not taking accountability for this, next step will be court, never take your car to rotate your wheels!!

I ordered a used Tesla for PCP hire from the website. The model in question was a model 3, 2021 (RN127378509) in Southampton. I completed the purchase online and paid the £200 deposit. I then completed the instructions on the Tesla app and completed the documents from CA Auto Finance; all of that went through fine on the app side.

Tesla then called me to say the Model was not available and didn't given a specific reason why an unavailable model was listed on the website and why it was allowed to complete. The problem was I had already gone through the whole process with the VIN assinged (see pics attached - VIN: LRW3F7EB3MC170353) and the finance docs completed.

Tesla did offer some alternative vehicles both of which were slightly worse spec (Milage and range) - they told me to put a second order through the site and cancel the first order, requiring a second £200 deposit (and refunding me the previous 200). This however, required me to contact CA Auto Finance and sort out the mess myself rather than Tesla doing it, they clearly wanted me to take the action.

In compensation for this situation, they did not offer me a slightly better (or same spec) vehicle, and instead they best they could do was offer me 6 months premium connectivity - which is obviously disappointing. It looks like Tesla did cancel the order in the end, as I no longer see it on my app, but the £200 is not refunded and I've not got much clarity on what happens next. I suppose I will now go through the process again and chase for the £200 refund. This is 2 weeks on from my order, so it's also been a waste of time and have been without transport due to this.

I did reference some alternative vehicles of very similar spec in the last message but the last reply seems to avoid that (although I did get a response).

This is poor from the Southampton centre, particularly as a previous customer. If they had put a bit more effort into helping me out (offering me a bit more than the premium connectivity and perhaps a small discount on a similar spec vehicle), I wouldn't be writing this review. A big error was made and they didn't make up for it unfortunately.

Summary of what led me to writing the review:

- Tesla listed an unavailable car and allowed purchase to complete, and finances docs to complete
- Did not give the full reason why it was unavailable
- Did not provide a good enough gesture (6 month premium connectivity was it, did not provide a slightly better replacement / same spec vehicle at the same price)
- Required me to sort out the mess and contact CA auto finance, rather than themselves
- Have not refunded the £200 deposit
- Have not given enough clarity on next steps

They can spell customer service let alone know what it is, I have had a Tesla recovered you cant speak to them other than the app, my insurance needs to speak to them but they cant due to a call centre not transferring or giving a number out.
So my car is there and i don't know what is happening, I live over 50 miles away so i cant pop in. We have 3 Teslas and Two are in the garage and we don't know what is happening with either of them.
They can send a Tesla into space but they don't have a phone number absolute joke
Absolutely shocking

I helped elon musk to fix solana blockchain and now he is trying to bankrupt me. Never ever ever help this guy. If u have the chance to f im up dont miss it

I had a very disappointing experience with Tesla Service Center Kastrup.

Initially, my vehicle showed a coolant-related warning, so I booked a service appointment. I was first quoted around 2,300 DKK. Later, I was contacted and informed that a more advanced inspection and repair was needed, increasing the cost to around 6,000 DKK, which I accepted.

After dropping off the car and getting it back, a new issue appeared: “Supercharging disabled.” This problem was not present before the service. I contacted them again and was asked to bring the car back.

On the second visit, I received another estimate this time around 19,000 DKK without a clear explanation of what caused the new issue. When I called to understand, the technician spoke in an unprofessional and somewhat aggressive tone, which was very disappointing.

I also contacted Tesla customer support, but received inconsistent explanations. In total, I spoke with three different people from Tesla Kastrup, and each gave a different version of the situation. My main question, when exactly the new error was generated, was never clearly answered.

Overall, this was one of the most frustrating and unprofessional / untrained service experiences I’ve had. The lack of transparency, inconsistent communication, and sudden cost increases have significantly reduced my confidence in Tesla service.

I was considering buying a new Model Y, but after this experience, I have decided to go with another brand instead.

My experience with buying my latest Tesla has been an absolute disaster. I recently purchased a nearly new Model Y Performance (Juniper), only to find the brakes squeaking and the headliner physically ripped.

It took two separate trips to the service center to get these issues addressed. To compensate me for the repeated inconvenience, they issued credit voucher. However, when I later had to cancel it - because I discovered the tow bar I was going to use the voucher towards would actually block me from using Superchargers—they flatly refused to reissue the credit voucher ("as it wouldn't be fair to other customers?!" Sorry, how is that unfair to others?! I've had to make two trips to Gatwick service centre and countless calls and emails to get the car I expect it to be sold to me at).

They are acting like absolute clowns. This is my second Tesla, but after being treated like this, it will officially be my last.

[Happy to provide photos and copies of emails from Tesla customer relations team ]

UPDATE (March 2026): True to form, Tesla’s management has replied to this review with a completely generic, automated-sounding corporate response: "We take these comments seriously and will use them to improve our service." If you actually took customer service seriously, your front-desk staff wouldn't have stranded a business customer 150 miles from home on a dark Wednesday evening when your own app literally showed £0.00 due and I had the bank remittance in my hand.
For anyone wanting a masterclass in how customer service should be done: when Tesla's incompetence left me out on the street with my luggage, I walked to the nearby Holiday Inn Express Trafford City. They were fully booked, but the manager there actually used his initiative and went completely out of his way to find and sort an alternative nearby room for me. A local hotel manager showed more problem-solving skills and basic human decency in five minutes than the entire Tesla delivery team managed over two days.
To be fair, once my formal complaint reached the corporate escalations team, their response was actually great. A specific thank you to [Agent Name] at corporate who investigated the issue properly and issued a compensation voucher code for the Tesla Shop to offset my out-of-pocket expenses.
I also want to give a massive, specific shoutout to Ben at Trafford Tesla. While the rest of the front desk staff spent two days rigidly stonewalling me, Ben was the one who finally stepped up, used his brain to figure out the administrative mess, and got my keys released. He is an absolute credit to the company and deserves a massive mention.
Despite Ben's heroics and the eventual compensation, the overall initial delivery experience remains an unforgivable joke.
The car is a 5-star masterpiece. Ben is a legend. The delivery system is an administrative nightmare.

Rubbish customer service support form Tesla UK and Tesla Cambridge. Should have read reviews before going for the car. Just to arrange a delivery date and make a request tha was ignored not added to notes and just made a mess of the whole process

We have 2 model 3s and the car is brilliant , had the Tesla wall charger fitted December , packed up 4 weeks ago due to a “bad batch”
We went through 4 routes to get an answer , they then decided that yes it’s one of the serial nos that has a fault
So 2 cars no charger and still no charger as they said they would replace
I decided to get a Zappi installed as I got fed up of waiting , which is brilliant !
They now tell me they will not pay for an electrician to replace my Tesla wall charger with a 3rd party unit , what’s the difference they would pay a local electrician to replace the crap that’s already there
So I am out of pocket 4 times 2 chargers and 2 electricians bills
In short do your self a favour and get a Zappi installed
And on a footnote “customer service “ 🤣🤣🤣

Very disappointing experience with my recent order from Tesla Centre Park Royal. I’ve been a Tesla customer for four years and renewed with confidence after a good previous lease, but this time the service has been extremely poor. I placed a Model Y order in early January 2026 and was assured delivery in early March. Based on that timeline, I returned my previous leased vehicle. After issues with my lease application being removed and having to reapply at a higher price (over £67 more per month), I proceeded based on Tesla’s promise of a March delivery. Since then, communication has been almost non-existent — emails and messages have gone unanswered and calls were disconnected with no follow-up. I’ve now been notified through the app that delivery has slipped to the end of April, nearly a two-month delay, leaving me without a car and significantly disrupting my daily business travel. For a premium brand, the lack of communication and customer care has been extremely frustrating.

Total guess work with their deliveries

Wildly over-optimistic delivery dates. The delivery date for the vehicle have changed nearly a dozen times ranging from 4 weeks to over 5 months after I ordered the car.

No communication from Tesla, they just change the date.

Have been sat on a date of mid to late March for a couple of weeks, making plans for the car arriving - what sort of clown show would tell you the car was coming in March (a month later than they told you when you ordered it) and then change the date to the end of May with no communication… I think you can tell where this is going dear listener.

Absolute joke of a company to deal with.

Donika sales representative at Brentcross collection was excellent
She explained how Tesla model standard technology works in the car.
5 stars for her

We signed a 3 year lease for a Model 3 Tesla in April of 2025. Said vehicle has now been towed twice. First time for a coolant leak and the second time for the replacement of the main computer. On the second occasion, the vehicle was towed on Saturday February 28, 2026 and not returned until Thursday March 5. Said vehicle was towed to the Tesla Dealership in Wilmington Delaware. Customer service did not provide a loaner car, provided no type of compensation for not having the vehicle for almost a week and basically said there was nothing they could do. We emailed Tesla on February 28 with questions but there was no response. After this experience, I would not recommend the purchase and or lease of their vehicles. Customer service personnel were very nice, but powerless and or unable to provide any assistance.

Ordered a car in December, told they could meet the delivery date of March as my current car is returned on 28/2. Spoke to customer service (eventually) and even visited the Cardiff showroom (delivery date kept changing on up with dates up to June!) reassured my car would be on February delivery and available in March. Changed back to June and not got anywhere with Tesla since, even offered to take a demo off their hands if they could honour the deal and no that’s not possible! Now not getting any response on app and being have financial and major inconvenience implications. Worst Customer Experience I’ve probably ever had. Very disappointing!

Shocking Lack of Communication and Total Disregard for Customers

I am writing this to warn potential buyers about the systemic failure of customer service at Tesla. What should have been an exciting transition to a Tesla that I had wanted for years, became a logistical nightmare that ultimately led me to cancel my order and take my business to BYD.

The Experience:
After ordering a pre-registered Tesla, I was assured a quick turnaround. I completed all finance requirements within 24 hours. What followed was a 14-day saga of broken promises:

Communication:
I spent hours on hold (minimum 1.5 hours per call), visited the Northampton showroom in person, and sent numerous in-app messages. I was repeatedly promised callbacks from agents and managers (including Maariyaah) that never happened.

Collection issue:
Based on an eventual confirmed collection date of Feb 28th, I sold my existing car (to be collect March 1st), booked non-refundable train tickets, and arranged insurance. Tesla the moved the collection via the app with no comms at 3:00 PM the day before due to their own internal finance error (overcharging me). Which by the way I had told them about 2 weeks earlier.
I was promised it was an easy fix and would sorted the following Monday so I held out.

Zero Accountability:
Despite explaining I would be left without a vehicle for work, I was met with silence. I was forced to hire a rental car out of my own pocket while waiting for updates that never came.

Dismissive Attitude:
At one point, I was told by a representative, "Just cancel, we have a massive waiting list... it doesn't matter, we will just sell to someone else." This perfectly encapsulates the company’s current culture - they view their customers as replaceable numbers rather than valued clients.

Last straw:
By Thursday, after no response to my final ultimatum, I went to BYD. Within 6 hours, they had the deal done, finance sorted, and the car registered for a Saturday collection. The contrast in professionalism was staggering.

While the Tesla vehicles are impressive, the infrastructure supporting them is broken. I have been left out of pocket for insurance changes and car rentals. While my deposit and train ticket refund was eventually issued, it does not compensate for the stress, the rental car costs, the insurance costs or the dozens of hours wasted chasing a company that clearly didn't want my business

If this is how Tesla treats people before they have the car, I shudder to think what the after-sales service is like.

Advice to Tesla: You may have a waiting list now, but "dodging a bullet" is the phrase that keeps coming to mind. Your competitors are catching up, and they actually answer the phone.

Whilst I’m gutted I didn’t get my Tesla I really do think I’ve probably dodged a bullet.

Iv placed an order with Tesla 7 weeks ago for March delivery, I paid the deposit and had the finance agreed and in place. Iv just been told that model is discontinued, iv been told I can either get a more basic model then what I ordered for the same cost, or a more “premium” car which is actually just the original spec I ordered but it will be considerably more expensive. Iv had wanted to purchase a tesla for many years and was very excited to own one, I had a lot of enthusiasm for this brand until this experience. I won’t be purchasing a Tesla now or anytime in the future. The whole experience has been terrible especially from the customer service side. Extremely disappointed.

I've been a Tesla customer for 4 years already and loved the car, so want to lease a new one. The experience has been incredibly disappointing - I ordered the car in January for March delivery. They then offered me the car in early January, so (after an hour on hold) I got through to an advisor who told me I should reject the car and put the whole order on hold until mid-March so I'd get the car on time. I called back a week later because I felt nervous about this, only to be told now the car won't be available until May! I've now spent over a week trying to change the spec of the car on order so that I can get it by end of March, I've been told by multiple agents that the cars are in stock and someone will call me back to book in the delivery - I've spent over 8 hours on hold in total to speak to advisors on the phone because no one replies to the app messages and there are never agents available online, and I'm still no closer to getting a car delivery booked in. It's almost like they don't want to sell cars! If I wasn't so short on time now, I'd be looking at getting another brand of car instead. Don't waste your time and look elsewhere - it's a shame because I really like the car, but seems to be impossible to get one due to the lack of customer service...