Tesco Opticians Reviews 

7,243
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Professional, helpful and caring. A nice set of staff, and turnround times of wait, excellent. Mr Norman Barlow from Normoss, Blackpool.

Rated 5 out of 5 stars

I have been using vision express at Tesco's for the last 8 years, The staff are professional and very helpful. Big thank you to the two ladies, Weronicka and Nisha

Rated 1 out of 5 stars

Went through the entire online booking process, clicked all the necessary confirmation buttons. As a digital savvy person, I walked away convinced I had booked an appointment. But it didn't go th... See more

Rated 1 out of 5 stars

store workers were great. The lens plan delivery service is an absolute ball ache, never on time, sometimes not complete- lens or solution missing. And on many occasion nothing at all. only went to te... See more

Company replied

Company details

  1. Contact Lenses Supplier
  2. also in
  3. Glasses Store
  4. Sunglasses Store

Information provided by various external sources

Making looking after your eyes affordable since 1999. Tesco Opticians offer FREE* eye tests for all as well as a huge range of contact lenses, prescription glasses and sunglasses to suit any style and budget.


Contact info

3.6

Average

TrustScore 3.5 out of 5

7K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.6

All reviews

(7,243)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good friendly service

only negative was that, when I was looking at the frames they were kept locked, even though obviously I could not try frames until they were asked to unlock them

24 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Tim,

Thank you very much for taking the time to review Tesco Opticians.

Thanks

Rated 5 out of 5 stars

Tesco Opticians

Excellent service, extremely efficient

23 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Alan,

Thank you for your 5 star review.

Thanks

Rated 5 out of 5 stars

Very professional honest advice

Had an eye test at Tesco..expected them to advise new glasses/lenses but as virtually no change in my eyesight since last test there was no real pressure to purchase replacement glasses. Very pleased with the service

23 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Tony,

Thank you for your 5 star review.

Thanks

Rated 5 out of 5 stars

eye test

very friendly and helpful would definitely use again in future

23 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Elaine,

Thank you for your wonderful review.

Thanks

Rated 4 out of 5 stars

Good service

Good initial service and aftercare when they needed tightened.

23 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi.

Thank you for your positive review.

Thanks

Rated 1 out of 5 stars

Extremely dissatisfied

Wrong strength of glasses given. I had to pay for an eye test else where as I knew the ones i had been prescribed by Tesco were not suitable.

22 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi,

Thanks for your feedback.

I am sorry to hear you are unhappy with the service at Tesco Opticians.

Would it be possible to e-mail your full name and postcode to help@tescoopticians.com please?

I will then be able to forward your message onto our customer service team for you.

Thanks

Rated 5 out of 5 stars

Great Service.

I went in for a general eye site test as I have not had one in years and I thought it about time I went for a checkup as being an ICT Technician I spend a lot of time looking at computer screens.
The team were all very helpful and approachable. My waiting time to be seen was a little longer than I had expected by I was kept informed of this by the team so I wasn't left wondering, had they forgotten about me.
When I was seen I felt I had a thorough eye examination and all was clear!
Overall very happy with the experience and will be going back as well as recommend to friends and family.

22 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Dale,

Thanks for recommending us and for taking the time to leave us such a lovely review.

Thanks

Rated 5 out of 5 stars

Opticians

I felt the option was very professional and friendly.The staff were excellent with the way they help you.thanks Swindon Tescos you were great. The only complaint was the chairs they need updating or fixing the poor girls have an awful job trying to find stuff that works properly

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Bobbie,

Thank you very much for your feedback.

We will pass on your comments to the team in-store.

Thanks

Rated 5 out of 5 stars

Very helpful service, lovely range of glasses

The lady helping was great, giving me time, then reviewing my choice and helping me to find others I may not have considered but would suit well. I was not rushed at all, and the pricing and lens options were really well explained. A very happy customer.

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Catherine,

Thank you very much for great feedback.

Thanks

Rated 5 out of 5 stars

Excellent

Fantastic service as always! A very friendly and helpful team as Tesco Baguley opticians 😊

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Justine,

Thank you for your positive review.

Thanks

Rated 5 out of 5 stars

Friendly and Professional Service

All the staff were friendly and knowledgeable. It was simple to book an appointment and handy to receive a text reminder the day before. There is a good range of frames to choose from.

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Joanne,

Thank you very much for your brilliant review.

Thanks

Rated 5 out of 5 stars

First Class.

Excellent. Always well looked after, and a really thorough examination.

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Stephen,

Thank you very much for your lovely review.

Thanks

Rated 5 out of 5 stars

Top notch

Friendly, patient, thorough, caring, professional and very competitive prices. Leaves the big high street opticians firmly in the shade.

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi,

Thank you for your wonderful feedback.

Thanks

Rated 5 out of 5 stars

Great

Fab best optometrist in the world go to springburn tesco

21 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Alistair,

Thank you for your 5 star review.

Thanks

Rated 5 out of 5 stars

fast service

great ,fast service will be using again

20 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Gordon,

Thank you very much for taking the time to review Tesco Opticians.

Thanks

Rated 4 out of 5 stars

Great service.

I received a friendly, helpful, nothing was too much trouble service.
However as was getting contact lenses for the first time I had to keep going back and everytime I went back I saw a different optician. All were very nice and friendly but would have preferred it if i had only been seen by one optician, as all gave slightly different advice.

20 January 2017
Unprompted review
Tesco Opticians logo

Reply from Tesco Opticians

Hi Emily,

Thank you very much for taking the time to review Tesco Opticians.

Thanks

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