Terra's Kitchen Reviews 

476
•
TrustScore 3 out of 5

3.1

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Rated 2 out of 5 stars

There isn't a lot of variety. We've had a lot of issues with delivery not being on time to Terra's Kitchen would cancel our order completely. Then scheduling pick up has been a nightmare. The carrier... See more

Company replied

Rated 3 out of 5 stars

Our experience started off great, however, over time we began to see a decline in the quality of food. The menu has fewer new and exciting vegetarian/pescatarian options and as a result we have opted... See more

Company replied

Rated 3 out of 5 stars

I am happy with the food and delivery. They now require 100 purchase to qualify for free shipping which was not previously the case. Being the only one to eat Terra's Kitchen, $100 per week is too muc... See more

Company replied

Rated 3 out of 5 stars

The food is good and most of the recipes we have tried have been very tasty - a few have been bland. We recipes changed/ were added a bit more frequently. We have had some challenges with the way the... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. also in
  3. Food Products Supplier

Information provided by various external sources

Terra's Kitchen is a meal-kit service that delivers fresh-prepped ingredients to make meals in 15-30 minutes. Skip the store and put the knife away; our washed and chopped seasonal ingredients and easy to follow recipe cards make cooking fun again.


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3.1

Average

TrustScore 3 out of 5

476 reviews

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3.1

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(476)

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Rated 4 out of 5 stars

Great service so far.

Great service so far. I would like to see more seafood options. So far I have only seen fish options and there only a few.

17 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Tami,

We’re so grateful for your review. Customers like your make our days. Thank you!

Rated 5 out of 5 stars

Love how many different meal options…

Love how many different meal options there are. The pre-washed, cut/chopped produce and pre-measured seasonings cuts down on cooking time compared to other meal prep delivery companies. Having breakfast, lunch, dinner, and snacks all covered with my weekly delivery has been a huge time and money saver!

17 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Alexandra.

We really appreciate your review. We want to bring the best service to you every time. Thank you!

Rated 5 out of 5 stars

Great Service!

I have loved Terra's Kitchen! It makes cooking quick and easy, a very convenient service. The customer service has also been amazing! I highly recommend TK to anyone who likes easy to prepare meals delivered to them!

17 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Meredith,

Thank you so much! Feedback like this is so appreciated as we grow.

Rated 4 out of 5 stars

Good recipes and quality of food

Good recipes and quality of food. Only complaint is the lack of more steak and beef options. Had more options when we began, but those recipes are no longer available.

17 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Victor,

We really appreciate it. We’re sharing this feedback with the team. Thank you!

Rated 5 out of 5 stars

I love Terra’s Kitchen

I love Terra’s Kitchen. I love that the food is already diced when you get it and the prep to cook is so minimal. The ingredients are also very fresh!

17 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Lorelei,

This just made our day. We love hearing what YOU love. Thank you!

Rated 5 out of 5 stars

I like so many aspects

I like so many aspects of Terra’s Kitchen: the recyclable containers; the “vessel” which is picked up and leaves you with no waste material and uses less boxes, packing material and cold packs; and the readily available nutrition information. And the food is fresh and flavorful! My only problem is that the meals are a very generous portion for two servings. They could easily serve 3 portions. I am learning to manage my orders to cope with that.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Orley, wow! We really appreciate it. We're sharing this feedback with the team. Thank you!

Terra's Kitchen

Rated 5 out of 5 stars

Eating well on a busy schedule

Love that they use a reusable container to ships the food and love that they take all the prep work out of eating!

The food is delicious and really is a time saver. The only bad thing I'd say is that the menu doesn't change as frequently as other competitors but again the other competitors are not doing all the prep work for you.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Amy, we appreciate your feedback and will take this back to the team. Thank you!

Terra's Kitchen

Rated 5 out of 5 stars

Always excellent service and fresh food…

Always excellent service and fresh food delivered as promised in an ingenious reusable vessel. Never any difficulty in canceling or correcting a mistaken order. Always prompt, friendly service! Recipes are straight-forward and easy to prepare even if you don't love to cook. Many choices for all palates, continually updated menus.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

TRS, we really appreciate the review. We want to bring the best service to you every time. Thank you! Terra's Kitchen

Rated 3 out of 5 stars

More variety needed; fewer spicy meals, please

Pros: Foods are usually very fresh and tasty; vessels are a God-send, other companies don’t recycle as well as TK; instructions are clear and concise; best food delivery kit, and I’ve tried them all; no hassle returning vessel for next day pickup; the pre-prep is very helpful and time-saving.

Cons: Need more variety in meals, can seem boring after a few weeks; most of the offers are too spicy for my taste; would appreciate variety in ethnicity, such as French, German, American.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Cecilia,

We appreciate your feedback and will take this back to the team. Thank you!

Rated 4 out of 5 stars

I love the food and customer service

I love the food and customer service. I only have one complaint but the company ALWAYS fixes the issue. My complaint is that whenever we get something with an avocado in it the avocado is bad. The company ALWAYS helps me and is great to work with. So although it’s a complaint the company always fixes it.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hello,

Thank you so much for the feedback, we really appreciate it,

Thank you,

Rated 4 out of 5 stars

Exceeded expectations!

Really friendly and helpful staff- I had some questions and they emailed and then called me with assistance.
I shop for low calorie vegetarian options for my family of four. This eliminated most of the other meal-kit organizations. We've had 12 meals thus far with only one repeat. Food is fresh, healthy, colorful and tastes really good. We order two different meals per week and that really improves our at-home menu. There are often leftovers as the portions are quite generous.

I don't think the "Prep time" is accurate (always takes me longer). Occasionally, the process is involved and I'm glad that I sort of know my way around the kitchen.

I wish there were a way to reduce all the packaging, but I can't imagine how that would work.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Robert,

We appreciate the feedback and we will share this with our team.

Thank you,

Rated 5 out of 5 stars

The food has been very good and mostly…

The food has been very good and mostly fresh. If there has ever been an issue with delivery they have been on top of it and are very quick and courteous to answer any concerns. The recipes are easy to follow and are a great way to introduce new recipes tot he family.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Lisa,

Thank you so much for the feedback!

Thank you,

Rated 5 out of 5 stars

Great company

Great company. I would order more if they didn't have a $72 minimum.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Mary,

Thank you so much! Feedback like this is so appreciated as we grow.

Rated 4 out of 5 stars

Quick

Quick, healthy, and tasty! (But more variety needed). I have tried a number of meal delivery services. The Terra’s kitchen meals stand out for being simple without compromising flavor. They regularly are prepared in the length of time that it says on the recipe card (unusual), and sometimes can be done even shorter! Most importantly the meals are healthy. I’m a working mom with a kid and a newborn and with the reduced prep time of Terra’s, I have still been able to make meals three nights a week. The only reason I am giving 4 stars instead of 5 (I wish I could give 4.5) is because after 6 months I am finding that I wish there was a little more variety for my somewhat picky family. Some of the meals I’ve reordered 4-5 times.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Sara,

Thank you so much for taking the time to share with us.

Rated 4 out of 5 stars

Yummy and quick and looking forward to more choices

Pros: The meals are yummy and easy to prepare. I particularly like the delivery method with the cooler and drawers so the items do not get all tumbled around. We chose this service because the food is pre-prepped which makes meal assembly faster and tidier, and because we can skip deliveries so that we only get packages every other week. All of that has been great.
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Cons: I am on a low-carb diet and I do not like spicy food. This means that I used up all the meals of interest to me within 2 months. Also in order to see the carb count of a meal before I order it, I have to download the recipe card. Since I usually order on the phone, that is not convenient.

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Lesley,

Thank you so much! Feedback like this is so appreciated as we grow.

Rated 4 out of 5 stars

I think two things set Terra’s Kitchen…

I think two things set Terra’s Kitchen apart from other box meal subscriptions: 1) Package recycling. I am absolutely thrilled to see a reusable container and the convenience of being able to set it out the following business day for pick up; and 2) the convenience of having much of the ingredients prepped. This really reduces the amount of time it takes to get dinner on the table. The one downside is the limited number of choices for meals/recipes

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Marcia,

We really appreciate your review. We want to bring the best service to you every time. Thank you!

Rated 5 out of 5 stars

Great recipes with great quality food

Great recipes with great quality food. Fast customer service!

16 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Katie,

We really appreciate it. We’re sharing this feedback with the team. Thank you!

Rated 5 out of 5 stars

Easy to follow

Easy to follow. Minimum prep needed. Also I love the vessels for delivery so you don’t have to break down card boxes constantly.

15 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hi Sun.

We really appreciate it. We’re sharing this feedback with the team. Thank you!

Rated 5 out of 5 stars

Great meals

Great meals, fast easy dinner. Salads and extra snacks are great too.

15 April 2018
Unprompted review
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Reply from Terra's Kitchen

Hello,

Thank you for the feedback!

Rated 3 out of 5 stars

mixed feelings...

Pros: Customer service is very good; no complaints there.
Cons: The produce is not organic. The quality of the food is average. I've received bad fish and under-ripe produce. There have been items missing from box as well. But in all fairness, they have credited the amount of 'bad' and missing items. Hence, very good marks for customer service.
So, it is a good service with a larger than most selection.

14 April 2018
Unprompted review
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Reply from Terra's Kitchen

DB, we do our best to avoid circumstances like this. Please accept our apologies; we are going to look into this. Terra's Kitchen Team

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